Gusto Reviews

User Rating

3.6/5 (Based on 50 Ratings)

Rating Distribution

Excellent
58%
Very Good
8%
Average
0%
Poor
6%
Terrible
28%

User Sentiments

User-friendly Interface, Automated Payroll Processing, Comprehensive Payroll Features, Extensive Integrations

Unresponsive Customer Service, Inaccurate Tax Filing, Benefits Management Issues, Limited Payroll Customization

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Review Summary

Users appreciate Gusto's user-friendly interface, comprehensive features, and excellent customer support. They find it easy to use, even for those with limited accounting knowledge. Additionally, users value Gusto's ability to help them save time and money through automation and integration with other software. Gusto also receives praise for its mobile app, which allows users to manage payroll and HR tasks on the go. However, some users have mentioned occasional technical glitches and integration issues, and a few have expressed concerns about the cost. Overall, Gusto is a well-received payroll and HR solution that users find efficient, user-friendly, and supportive.

Pros

Userfriendly interface, easy to navigate and understand.
Comprehensive payroll features, including tax calculations and reporting, and benefits management.
Excellent customer support, available 24/7 via phone, email, and chat.
Mobile app enables easy access to payroll information and employee selfservice.

Cons

Some users have reported difficulty integrating Gusto with other HR systems.
Limited reporting options, making it challenging to generate customized reports.
No dedicated time tracking feature, requiring users to integrate with a thirdparty solution.
Pricing can be higher compared to some other payroll software options.

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Reviews

Faige Merling

November 27, 2024 Source: Trustpilot.com

Makes things simple

Clean, clear, easy to use; makes this usually-complicated part of life pretty simple.

luke snyder

November 26, 2024 Source: Trustpilot.com

An accountant in my pocket

It's more then a time clock,have been using gusto years,now have the debit card,every transaction I make it tells me immediately,savings,taxes,work hours,etc..the best!

Christy Lynch

October 23, 2024 Source: Trustpilot.com

Their app has a straightforward and fun…

Their app has a straightforward and fun interface and is very simple to use. When I've had questions (rarely), it has been easy to find answers.

Robert

October 23, 2024 Source: Trustpilot.com

User Friendly

User Friendly, Easy to use and Navigate

Luis Ruiz-Lopez

October 23, 2024 Source: Trustpilot.com

My direct deposit is always on time

My direct deposit is always on time. I'm able to maneuver money around.
Ability to help with money management.

NAVEED AKBAR

September 30, 2024 Source: Trustpilot.com

Excellent Service

Gusto is pretty simple and much easy to use, I must strongly recommend Gusto.

Guillermo Molina

September 24, 2024 Source: Trustpilot.com

Ease of use

Ease of use, reliable and safe

Paul Corder

September 9, 2024 Source: Trustpilot.com

Gusto is Great

Gusto has done what it was advertised to do and then some

SV Admin

September 9, 2024 Source: Trustpilot.com

Gusto is amazing

Gusto is amazing. Easy to use and helpful. The staff is easy to contact and very helpful with any concerns. I would recommend to any company.

Michael Hyman

September 9, 2024 Source: Trustpilot.com

Gusto has great customer support

We've been using Gusto as our payroll provider for a little over a year. Their customer support team has been both knowledgeable and friendly. Our employees have been able to easily set themselves up through Gusto's self-serve portal, which takes a ton of stress off of our office staff. I'd recommend Gusto to anyone looking for a payroll provider for their business.

Gusto Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Gusto?

Review Summary

Pros

Cons

Faige Merling

luke snyder

Christy Lynch

Robert

Luis Ruiz-Lopez

NAVEED AKBAR

Guillermo Molina

Paul Corder

SV Admin

Michael Hyman

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