Gupshup Reviews

Great service provided people like Dhruv Jain. Always available and on point resolutions mostly provided.

Need a mechanism to reduce dlt dependencies

Gupshup is our channel provider

Quick and efficient service in all aspects. Flawless execution of all requirements.

Easy to reach out to our account manager Dhruv Jain, and immediate support received.

There are no complaints or issues as of now.

Sending SMS and WhatsApp messages to our customer base

We are using sms service through gupshup, easy to oprate, many time the sms related guidelines changed and Gupshup team helped us to work according to that. Good service.

there is nothing which i dislike , i have a feedback for their dashboard thing,

there should be an option to edit or update the template.

rest things are fine for me.

We are using sms service from gupshup and this help a lot in our service communication. we also used it for promotional sms campaigns for self and our clients.

The support from the dedicated account manager is took good whenever there is a issue.

The product need to be improve a bit with better changes

Bot option is pretty good & helping the sms services on marketing.

Support service and Prompt Response and quality solution.I am very much impressed with performance of the organisation.

There is no dislike about Gupshup.Thanks.

SMS Service

The Gupshup team portals are very user-friendly which provide real-time solutions. The gupshup team proactively works on all the requests raised.

The SPOCs from Gupshup are helpful, receptive, and solution-oriented.

Very happy with overall services.

The transaction ID format is non-compatible with excel format. Gupshup should look into changing the format.

Gupshup helps in renewal collections by triggering communication.

Automated messages to cutomers ensure right communication on right time through bot services

At one time, we can provide the resolution to multiple customers. It is a very easy tool to provide customer satisfaction. Also, we can fetch our reports in the tools.

Customer receive a poke automatically when she/he not replied in 2 minutes.

We use Gupshup's sms service, which is helpful for service communication. I also used it for our customers in HCL Healthcare.

The API integration of WhatsApp was easy & flawless. The customer support team is one of the best, as they help you at the points where you get stuck. The platform costing and the WhatsApp sms costing are very efficient and will surely help new startups like us. Highly recommended.

There has been no issue to complain till now. My only suggestion is once the WhatsApp template is not approved, we need some detailed communication as to why it has been rejected.

WhatsApp communication is lately what customers prefer over SMS communication. We use both, but since we have integrated WhatsApp, the conversion rate, as well as the user retention rate, has gone up by almost 20%. And this is a game changer, at least for us.

the quick response time and understanding of our business

sometimes there are large gaps in meetings or connections

moving to a self driven customer ordering system

There's never any time when I've heard a no from my sales PoC. Whatever customizations are required, the PoC ensures that the same is getting done. Over and above this, I admire the team's willingness to consistently deliver above and beyond what is asked and take up even last-minute requirements.

Timely completion of the work is the only place where I felt things could have been better. For the project at least, where we collaborated, deadlines were pushed a lot, which sort of affected our go-live plans twice. Hope the same gets better in the coming time.

Providing an excellent platform for a pitch-perfect Customer Support System and building the next-level conversational commerce medium is the crucial problem that Gupshup is solving for us. We already had some systems in place, but the kind of capabilities which Gupshup is building for us will make the overall design even better.