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Gumroad Reviews

User Rating

2/5 (Based on 264 Ratings)

Rating Distribution

  • Excellent

    20.1%
  • Very Good

    2.7%
  • Average

    2.3%
  • Poor

    3.4%
  • Terrible

    71.6%

User Sentiments

Easy to use, Simple Setup Process, Seamless Integrations, Great for Digital Products

Poor Customer Support, Limited Customization Options, Lack of Advanced Features (A/B Testing, ApplePay), Mobile App Issues (Login, Downloads)

Do You Use Gumroad?

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Review Summary

Users applaud Gumroad's user-friendly interface, straightforward setup process, and extensive customization options. They appreciate the platform's flexibility in accommodating various file types and its effective marketing tools. Additionally, Gumroad's customer support is frequently praised for its responsiveness and helpfulness. However, some users have expressed concerns about the platform's limited analytics and reporting capabilities, occasional glitches, and the lack of certain features found in competing platforms.

Pros

  • Userfriendly interface: Easy to create and manage digital products.
  • Wide range of features: Supports various file types, pricing options, and marketing tools.
  • Strong community: Offers a marketplace for creators to connect and share knowledge.

Cons

  • High transaction fees: Gumroad charges a significant percentage of each sale.
  • Limited customization options: Lacks advanced customization features for branding and design.
  • Absence of customer support: Lacks dedicated customer support, relying on community forums for assistance.

AI-Generated from the text of User Reviews

Reviews
M

Malcolm

August 17, 2024 Source: Trustpilot.com
Love using Gumroad to sell digital products.
I've been using Gumroad for 6 years. Setting up my online store was easy and I've had a great experience selling digital products in that time. Wouldn't think of switching to a different online store.

Some great features of Gumroad:

-Incredible customer support

-I can e-mail all my customers time from within Gumroad which makes updates easy

-Great accounting and analytic tools for doing taxes

-No annual fee to use the site

-Refund a sale in one click

-My products appear in Gumroad searches

-Generate discount codes for customers

-Over pay and tipping option at check out

-Owner of the company responds to my e-mails

-Add anyone as an affiliate and give them a cut of your sales
Read more
GL

Glavis Loh

May 10, 2024 Source: Trustpilot.com
Prompt service and great experience
Prompt service and great experience

I met some problems on the Gumroad platform and received prompt help from the staff (Vatsal) from Gumroad.

They managed to solve it for me within a short timeframe and I could resume my work quickly.

I wish more platforms could offer excellent service like Gumroad.
Read more
CC

Carolyn Coley

April 18, 2024 Source: Trustpilot.com
Great Razors, Great company support
My husband LOVES the razors and they give him a great shave!! We are in the USA and are on subscription for his razors. We have never had an issue all this time, but this time he got the wrong blades sent. Gruum was EXTREMELY RESPONSIVE to my email and sent correct blades out right away! Could not be happier with the product, company and their quick action to correct the mistake! GREAT PRODUCT GREAT COMPANY- highly recommend!
Read more
JN

Jesper Nederby

January 4, 2024 Source: Trustpilot.com
Fast and easy payment
I was a little worried about buying from this site, but figured since I had a one time use card with the required amount on ($10), I would give it a try. The one time use was rejected by them, but adding the funds to a normal card and then using that, worked just fine. As soon as the transaction went through, I got an email with a link to my comics.

Maybe Gumroad has fixed all the issues people have had. Or maybe it's a problem with the individual creator on the platform, and not the platform itself.
Read more
DP

David Castro Piñol

December 11, 2023 Source: Trustpilot.com
Excellent customer service
I received an excellent customer service when I asked a question of why my account was suspended. They explained to me and fix the problem very quickly.
Read more
SA

Sharafat Ali

April 19, 2023 Source: Trustpilot.com
It's very fabulous experience with…
It's very fabulous experience with Gumroad all is great full very empress website please join every one
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DT

Daniil Toropov

February 4, 2023 Source: Trustpilot.com
Great as seller and buyer
I've had great experience with Gumroad as a seller and buyer.

It has all the tools I need and more. Support is *super* responsive and helpful.
Read more
MJ

Manager Jacks

February 2, 2023 Source: Trustpilot.com
GumRoad helps digital creators lift their products off the ground - without a headache
GumRoad helps digital creators lift their products off the ground - without a headache

I have been a GumRoad seller since February 3, 2023 and have actively sold products for 50 days of writing this review.

Prior to GumRoad, my tech stack was a 100 foot-tall, semi-integrated rollercoaster. Every single day, something broke. Websites, Plugins, Affiliate Tracking, Order Tracking, Marketing, SEO, Review plugins... it was all too much -- this is coming from a developer with over a decade of web development experience.

Fast forward to March 25, 2023 - I have since sold $9,170 worth of software subscriptions for my SaaS company on a handy little platform called GumRoad.

My affiliates generated over 50% of those sales and took home a nice commission on those orders.

Thanks to GumRoad's ease of access and delightful customer experience, my clients have found the buying process from me to be simple and trustworthy.

In fact, after selling over 100 license keys on recurring subscriptions, although early in my journey, I have not yet had:

- a single cancelled subscription
- had to issue a refund
- or had any review less than 5 stars (my product is pretty good!) ;)

Of course, I am still a new seller, and yes things could probably change over time, but there is zero question in my mind:

GumRoad made it easier for my customers to understand my product, purchase a license and manage their account. Therefore I believe selling on GumRoad has specifically been the driving factor to my success thus far.

As a business owner, I trust their team too, because I can see day by day on blogs, dashboard updates and company roadmaps that the small San Fransisco team at GumRoad is truly excited about what they do and who they represent:

The digital creators of tomorrow.

So if you are on the fence about becoming a seller on GumRoad, I would ask you one question:

Why go through all the pain of setting up a massive web of software to sell your digital product when GumRoad can do it for you in 1 swift motion?

That's why I love GumRoad. It's simply the best way to sell online.
Read more
RB

Robin B

September 6, 2022 Source: G2.com
"Gumroad Makes It Easy for the Independent Creator"
What do you like best about Gumroad?

With Gumroad I've been able to "set it and forget it." The interaction was very easy to navigate--I posted my books, set the price, and sent out a link to customers. There are tons of other features as well. And I like the fact that there are various ways to negotiate your relationship with Gumroad depending upon your level of sales.

What do you dislike about Gumroad?

Outside of the tech-based creator economy, more people have heard of ebook publishing platforms than they've heard of Gumroad, so I had a few customers who had trouble finding their way to the site (even with a link). I'm not thrilled with the tax reporting--it feels like an afterthought.

What problems is Gumroad solving and how is that benefiting you?

Gumroad taught me how to upload videos successfully. Their support docs are excellent--easy to read and applicable across platforms. The platform is excellent for scaling your operations from teeny-tiny (me) to significantly larger (while still being a small business).

Read more
JA

Jacked Aecus

July 1, 2022 Source: Trustpilot.com
Love you guys at Gumroad!
Love you guys at Gumroad!

Thank you for making my dream come true.

I never thought that I would make online money just by working from a small city in India.

Thankyou so much

Your man
Jacked Aecus
Read more

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