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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
A cool space for artists to showcase their talent and earn doing what they love
20.1%
2.7%
2.3%
3.4%
71.6%
Easy to use, Simple Setup Process, Seamless Integrations, Great for Digital Products
Poor Customer Support, Limited Customization Options, Lack of Advanced Features (A/B Testing, ApplePay), Mobile App Issues (Login, Downloads)
Users applaud Gumroad's user-friendly interface, straightforward setup process, and extensive customization options. They appreciate the platform's flexibility in accommodating various file types and its effective marketing tools. Additionally, Gumroad's customer support is frequently praised for its responsiveness and helpfulness. However, some users have expressed concerns about the platform's limited analytics and reporting capabilities, occasional glitches, and the lack of certain features found in competing platforms.
AI-Generated from the text of User Reviews
With Gumroad I've been able to "set it and forget it." The interaction was very easy to navigate--I posted my books, set the price, and sent out a link to customers. There are tons of other features as well. And I like the fact that there are various ways to negotiate your relationship with Gumroad depending upon your level of sales.
Outside of the tech-based creator economy, more people have heard of ebook publishing platforms than they've heard of Gumroad, so I had a few customers who had trouble finding their way to the site (even with a link). I'm not thrilled with the tax reporting--it feels like an afterthought.
Gumroad taught me how to upload videos successfully. Their support docs are excellent--easy to read and applicable across platforms. The platform is excellent for scaling your operations from teeny-tiny (me) to significantly larger (while still being a small business).
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Some great features of Gumroad:
-Incredible customer support
-I can e-mail all my customers time from within Gumroad which makes updates easy
-Great accounting and analytic tools for doing taxes
-No annual fee to use the site
-Refund a sale in one click
-My products appear in Gumroad searches
-Generate discount codes for customers
-Over pay and tipping option at check out
-Owner of the company responds to my e-mails
-Add anyone as an affiliate and give them a cut of your sales