Grasp Reviews

Instant responses to customer queries. It allows sharing and playing of audio/voice notes. It helps to integrate with the WhatsApp helpline accessible to customers.

We have managed to retrieve reports about services levels, response time, and total traffic received on the channel.

Casengo is accessible both on a mobile app and through the browser.

It requires licenses for all agents to use the service.

We are able to respond to our customers via Whatsapp in real-time.

Casengo has a web version and mobile app version making it easy to use.

It shows the total cases received and those responded including the response time.

The application is mostly affected by an internet connection. You can not use Casengo without the internet.

It allows responding to customers via the WhatsApp channel 24/7.

It generates reports both for agent responses and cases received plus showing the response time.

You can create new accounts for agents and edit the access rights easily

It's internet-based thus can not be used without the internet.

Casengo is customer support based application the interface of the is pretty good and its have lots of features like it's have what's app channel features and Cloud based and very fast easy to support coustomar questions and queries very quickly.

License need for use the application, It's difficult to install the application at the starting time. It's required very good internet connection not working properly in week connection it's should be improved.

One of the good application available for coustomar support. Communication with your coustomar is very easy. It's help you to grow your business very fast and can provide coustomar satisfaction.

Connecting to all social platforms is easy and now not dependent on call to resolve coustomar questions and request. And fast and smooth coustomar support experience.

Whatsap channel data analytics is the best feature they have. The integeration is seamless and dashboard is intuitive

Reports can be more descriptive and detailed..perhaps more easier to understand

Definitely give it a try

customer care call centres issues have got resolved

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Easy to use and and many advantages in one application

I like the fact that Casengo helps me with the WhatsApp channel data analytics on correspondent's activities and productivity.

I am able tell when a customer texted us and when we responded with clear details and user (correspondent's login ID).

Reports on Casengo are not yet as detailed as one would require.

A user needs some level of excel expertise to be able to manipulate data available to make sense of the reporting paramaters.

It is a very interesting and friendly software, has a smooth, pleasant and intuitive interface. It was easy to learn and configure, has many automation options that will make the successful teams of your customers are much more effective and resort to response times. cloud-based. You can see if a case is handled by one of your colleagues and which colleague handles the case. You can also review reactions and train people on this.

An aspect to improve would be to have enabled the massive selection and facilitate with an update to upload multiple attachments.

He does exactly what he should do, so we change! And we don't regret it at all: Casengo offers powerful features that stimulate internal cooperation and increased business performance.

The ease of setting up and get going, and there is zero lag in communicating with your customers.

Bulk selection is missing, in busy teams it takes time to clean your inboxes.

Email boxes stay clean, and you will reduce support response times drastically and increase trust for your customers.

Casengo is a cloud based customer software that helps you communicate with customers. Great thing is that it is easy to communicate with customers via email or chat, you can also chat with your team member without the customer being able to see. Software is very user friendly, it is super easy to configure it and if there is some problem you can always contact friendly support for a fast solution. It is also very customizable, you can change color, buttons, chat windows, almost everything can be adjust to match your company brand and logo. Mobile platform is also great if you are outside the office.

There is some problems with servers, they are frequently down and the application is off line. Not more than a 10 minutes but that needs to be resolve.