Gotransverse Reviews

The platform is great and their service and support is second to none. A really great partner that worked closely with us to implement a great Billing solution for our business. Highly recommend as a partner and as a platform for your Billing & Collection requirements.

Reporting function could be enhanced.....

If you're looking for a great partnership and a wealth of knowledge to help your Business in the Billing Realm, GoTransverse is a perfect choice!

Made the team more efficient, faster payments, reduced DSO, cleaner invoice, reduction in disputes

The system runs in the background of our day to day and is reliable.

Would like to have more flexibility in formatting invoices, like at the account level. for example, customer ABC would like XYZ on the invoice or include custom fields on the invoice.

replaced an outdated and unreliable internally built billing system. Production Support no longer needs to manage and be involved in closing the month!

The flexibility to create products that meet complex business requirements.

The user experience can be tedious sometimes, but the new UI seems to be slowly addressing that.

We have a large product catalog and large amounts of usage billing. Gotransverse makes the configuration and management of this work well.

Gotransverse as a platform has so many features that make it a standout in the SaaS billing space. One area where the platform excels above its peers is its complex usage rating engine. I am yet to run into a business requirement that the native functionality cannot solve in the platform.

While the General Ledger functionality is excellent and allows for a lot of flexibility, it currently creates bloat in posting rules, especially if you have several usage categories. This bloat can make rule management a bit cumbersome. There are also some performance issues related to data replication to the (snowflake) premier data access which causes some inconsistency in report data. This is largely related to the sheer volume of data in our instance, but the Gotransverse team is actively working on improvements to this.

The platform has a lot of features and can do a lot of things. An adequately designed architecture is essential to tap into the full potential of the platform. Take the time to understand the nuances and best practices before jumping into implementation. Also, if moving from another billing system, don't try to replicate your legacy processes; evaluate if Gotransverse can solve those business needs in different ways.

As a high-growth company, we are constantly supporting the launch of new products with varying pricing strategies. We require a fast turnaround for our go-to-market, and Gotransverse meets these needs. In addition, we require a platform that can sustain the high volumes of real-time transactions without any performance issues that can impact customers.

The knowledge and adaptability of the team

Changing of point people in the beginning.

Take the time to work through your needs and then work with the Gotransverse team to determine how best to solve them. They have the knowledge and creativity to help implement what will work... or at least come close.

Creating a new billing system to process our invoices. Streamlined the process within our system.

The platform works well and their service staff are great

Our processes currently still have some manual steps

International billing in local currency

Saas based Platform that provides flexibility in setting new products and configurations. Support provided to customers to reach the end goal.

Billing management

invoice customisation

quality of new features releases (by customer and GTV itself)

configurations are not packaged are totally reliant on manual setup

Bill cycle run restrictions on the platform

documentation requires thorough detail and updates based on the feature releases

Ability to configure daily bill cycles on a per product basis.

Providing customer the flexibility to choose between a single invoice with multiple services or seperate invoice for each service.

ability to process a large number of invoice in a bill cycle run

It allowed us to launch our service very quickly without a team in place.

It is very stable and easy to maintain.

The latest releases include a new UI and several interesting features that will make our lives easier.

There were some use cases that were not covered for our specific market which required an initial development at the start.

I have been using it for 5 years now so I know how to integrate it very quickly and it has recently added new features relevant to global subscription billing. It has the flexibility to provide multiple solutions for every use case.

It is the billing system of the company which handles automatically all subscription billing for more than 30 payment methods across 20 countries.

Flexibility in packaging subscription models with usage based models.

Reliability of bill runs,

Ability to handle high volume usage.

Great access to senior leadership.

Extensive dunning capabilities.

Stored value service functionality.

Multiple billing recurrence options and charge options (recurring, one-time).

Limitations in discounting options.

Lack of flexibility in invoice and account hierarchy setup.

No role based access control.

Cumbersome to configure - difficulty in maintaining test and staging systems in line with production.

Difficulty getting roadmap timelines and long-lead time for new feature requests.

Standard reporting is very limited.

Lack of self-service tooling for invoice template management.

Payment processor functionality is lacking for global payment methods.

Have a clear understanding of your in-house business and back-office processes first before undergoing an implementation. The success of the implementation hinges on clear requirements, solution design and a shared understanding on all sides.

We were able to onboard new revenue lines onto our Gotransverse solution to help consolidate across our organization. Where we have found significant gaps or delays - we are now focusing on developing these functionalities internally or with other partners. We find Gotransverse reliable in monthly invoicing and processing of orders, but many of our solutions have misused existing Gotransverse functionality which we now carry as technical debt.

- Ease of access to bill cycles

- Friendly and helpful GoTransverse Support team

- Account Detail pages for clients are neat and concise, without too much clutter

- Not very fast with Chrome plugins

- Clumsy search function on Account Search page - searches must be exact and fully typed out, which is frustrating

- PDFs of invoices take a long time to download, at times

I wouldn't say I'm solving problems with Gotransverse itself. GTV is simply a supplementary billing system that our company uses in tandem with Netsuite - it doesn't innovate or change up our billing processes, it simply exists in concert with Netsuite as a means of tracking our clients who are billed on direct GBD usage with our most popular media buying product.