GoSite Reviews

User Rating

3.3/5 (Based on 95 Ratings)

Rating Distribution

Excellent
51.6%
Very Good
6.3%
Average
2.1%
Poor
1.1%
Terrible
38.9%

User Sentiments

Ease of Use, Comprehensive Business Management Features, Excellent Customer Support, Effective SEO Tools

Website Functionality Issues, Misleading Sales Tactics, Poor Website Builder, Ineffective Customer Service

Do You Use GoSite?

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Review Summary

GoSite receives mixed reviews, with users praising its user-friendly interface, comprehensive suite of tools for managing online listings and customer interactions, and dedicated customer support. However, recurring concerns include difficulties with website design and functionality, unreliable technical support, and aggressive sales tactics. Some users found the platform easy to use and valuable for streamlining business operations, while others experienced billing errors, delayed website launches, and challenges in cancelling services.

Pros

GoSite provides a comprehensive suite of tools for managing your online presence.
Their team is responsive and helpful, providing excellent customer support.
GoSite can streamline your business operations and save you time and money.

Cons

GoSite's customer service can be inconsistent and unreliable.
GoSite may make big promises but fail to deliver on them.
Some customers have reported being charged for services they didn't use or want.

AI-Generated from the text of User Reviews

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Reviews

Jason W

December 5, 2022 Source: G2.com

"courteous and knowledgeable"

What do you like best about GoSite?

I was able to get my website setup the way I wanted and someone always emailed me back. Any technical support was fixed and explained and overall easy to use

What do you dislike about GoSite?

There is nothing I dislike all is well the issues were resolved

What problems is GoSite solving and how is that benefiting you?

Just a few minor changes occurred and was resolved

Alex

July 12, 2022 Source: Trustpilot.com

Easy to use, I really like them

Out of all the tools I've used to help my business, this is by far one of the easiest platforms. What's great is all of their tools are connected together into one app. I personally do not like using a bunch of different apps and tools to run my business, which is why I now just use GoSite to manage everything.

Chad C

April 3, 2022 Source: G2.com

"Ask for Mitch!"

What do you like best about GoSite?

There sales techniques are much different then most company's. They are very respectful of your time and do not blow your phone up! Mitch was very helpful and worked around my schedule!

What do you dislike about GoSite?

If I had to say I disliked something it would definitely be that the price was a little high. But Mitch worked with me and I feel i got a very fair price for the package I choose.

Recommendations to others considering GoSite:

Take the leap of faith! And ask for Mitch!

What problems is GoSite solving and how is that benefiting you?

The main problem I'm solving is have to use 4 different apps for my business. This website uses tools for me to not have to use These apps! In the end if you do the math I save money! While having a impressive website!

Semay Rashad

February 27, 2022 Source: Trustpilot.com

Ian Wells is very sharp caring…

Ian Wells is very sharp caring persistent company representative.
He made me feel.comfortabke giving another site more expensive and elaborate site we had and streamlined us to a more workable functioning site. He also impressed me with his knowledge and clear understanding of my business needs and suggestions to integrate my leads and CRM management with his site solutions. He gave me a promise turn around time on our website development job and exceeded expectations in delivery time, styles and theme that I was looking for which is rear. I've worked with other website companies and they don't deliver on most promise dates. His site has more bells and whistles that will make us more efficient and consolidate our work flow. Mr. Wells is an awesome person to work with and his companies product is head and shoulder over similar sites I looked into with their navigation features. Mr. Wells even pointed out things I need for another site we own that he had no direct relationship with but did it as a courtesy to help strengthen our site and security. He and his team are the Real Deal I highly recommend working with them and let them redefine your website options or creat one if you don't have one.
Semay Rashad
Managing Partner
Capstone Dynasty Trust

David L. Philips, Architect

January 19, 2022 Source: Trustpilot.com

I just want to commend the GoSite.com Team!

I just want to commend the GoSite.com Team and Especially My Client Success Rep., Ms. Hailee Huffman, for their continued excellent care for both me and 'Our Businesses' + 'Public Benefit Corp. Websites...Thank You So Much Team GoSite!

Courtney B

December 23, 2021 Source: G2.com

"Knowledgeable, communicate frequently, and are making this a seamless onboarding process"

What do you like best about GoSite?

Eric and Jeff have been great to work with. They have guided us through the process and itemized all the action steps with defined responsibilities so we can easily track our progress. We are currently working with Jeff to gain access to one of our branch’s review platforms that we didn’t previously have access to through Google, and he has been incredibly helpful showing us exactly what is needed. Both Eric and Jeff are knowledgeable and communicate frequently, making this a seamless onboarding experience. GoSite's dashboard is extremely intuitive and will save our team a considerable amount of time handling the reviews generated across various online channels. We're excited to use the service and generate more positive reviews for our organization - GoSite couldn't make it any easier!

What do you dislike about GoSite?

There is nothing at this time that we don't like.

Recommendations to others considering GoSite:

Contact them and see if they are a good fit for your organization. They are a great fit for ours when it comes to reputation and listing management.

What problems is GoSite solving and how is that benefiting you?

We are currently working with Jeff to gain access to one of our branch’s review platforms that we didn’t previously have access to through Google, and he has been incredibly helpful showing us exactly what is needed.

Anonymous User

December 17, 2021 Source: G2.com

"Great product, great service"

What do you like best about GoSite?

I think the ability to run your business from your pocket is what I like best. That is very useful for a local service business who is always on the go!

What do you dislike about GoSite?

I think previously they didn't include a way to directly accept credit card payments but I see they've released a new payments tool that allows this so I'll try it out.

What problems is GoSite solving and how is that benefiting you?

Running all the different online parts of a local service business in one place is super convenient instead of cobbling together all kinds of different apps and having to keep them all straight.

Thomas Davis

September 14, 2021 Source: Trustpilot.com

Unbelievable customer service

Unbelievable customer service. Wow

Danielle Howard

July 26, 2021 Source: Trustpilot.com

I love my website ithink it was exactly…

I love my website ithink it was exactly what i wanted. It descibes my business to a tee. It definitly motivated me to keep going.

Elbert Wilks

July 22, 2021 Source: Trustpilot.com

i wish i could rate 100 stars

i wish i could rate 100 stars. ian welles was the best. ian took the time to walk me through the system so i could really understand the tools i need for my business. ian is very professional we need more people like him give this man a raise please. thank you ian welles an gosite

GoSite Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use GoSite?

Review Summary

Pros

Cons

Jason W

Alex

Chad C

Semay Rashad

David L. Philips, Architect

Courtney B

Anonymous User

Thomas Davis

Danielle Howard

Elbert Wilks

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