LC

Lorin C

August 15, 2019 Source: G2.com

"Awesome experience! "

What do you like best?

The most helpful thing about Goody was their customer service. I found Shanaya really helpful and super patient which was great when learning how to use Goody.

What do you dislike?

Not applicable, we found that it was perfect for what we needed as an organisation.

Recommendations to others considering the product:

None, I found their service easy to use

What problems are you solving with the product? What benefits have you realized?

As a business we are now able to get a gauge of how we are doing with our customers and gain feedback easily. It is an awesome way to increase engagement within our club and reward members for their hard work.

KG

Katie G

August 15, 2019 Source: G2.com

"Well connected, easy, quick and user friendly. "

What do you like best?

The platform is very user friendly and straight forward and I appreciate that there is a chat box as well so if I get stuck or need help I have someone there I can ask and who will respond immediately.

What do you dislike?

The glitches, codes not working, emails not going through to customers etc

Recommendations to others considering the product:

Great platform, straight forward, easy to use, would recommend.

What problems are you solving with the product? What benefits have you realized?

Goodwill with customers, it's really easy to rectify if something goes wrong, and there is complete transparency.

RS

Robbie S

August 15, 2019 Source: G2.com

"Goody is very straight forward and easy for both internal and external customers to use"

What do you like best?

Goody is so easy to navigate for both the staff and customers and has an easy points system.

What do you dislike?

When the screens change over every now and then

What problems are you solving with the product? What benefits have you realized?

Huge benefit with getting repeat customers, stats and facts

RL

Ria L

August 15, 2019 Source: G2.com

"Your local"

What do you like best?

I really like the net promoter score and point system.

Our guests say one of the reasons they come back is goody.

What do you dislike?

It’s very slow sometimes on the till, and nps doesn’t load on mobile. I wish the voucher redemption is also linked on the pos for less handling especially during peak times.

What problems are you solving with the product? What benefits have you realized?

Return visits

Guests giving feedback

Guests’ name

ZI

Zafer I

August 14, 2019 Source: G2.com

"The best loyalty system "

What do you like best?

As a user, Goody card loyalty systemt is acceptable in so many outlets without carrying any extra card or key tag. Nowadays we love carrying and using our smart phone wherever we go and Goody card is on my mobile since day one. I also take the advantage of what other outlets offer in nearby businesses, it is called 2 birds with 1 stone. As a business owner, I can store customers details to promote other products or services, also we can notify them about our coming up events or trading hours, also we can fix customers' problem on the spot without bothering customer service, so many tools we can use and I am loving it. Personally without a doubt Goody card is the best investment for hospitality businesses, if someone disagrees with my humble opinion they shouldn't be working in hospitality industry.

What do you dislike?

I cannot think of anything I don't like, (Something I didn't like it now, why I have to write minimum for 40 characters for this section especially person like me I don't have anything not to like) lol

Recommendations to others considering the product:

I already recommended a few businesses in my area and some of them already signed up with Goody and we received voucher to spend with the rest of the team members, thanks you so much for your generosity again

What problems are you solving with the product? What benefits have you realized?

I personally love dealing with customer service ladies and gentlemen, they are very good looking, kind, helpful, responsive and attentive. I wish more people in hospitality industry like them, in fact they should teach how to have a can do attitude and problem solver skilled people.

SP

Simone P

August 13, 2019 Source: G2.com

"This is great!"

What do you like best?

The Goody loyalty program has really been a game changer for our business. It has help grow our business profile exponentially as customers are eager to be part of such a great loyalty program!

The system is easy to use for customers and staff alike.

What do you dislike?

On occasion the system have gone offline making it hard for customers to scan their cards but really this has only happened a handful of times so no biggy.

Recommendations to others considering the product:

This is a good system - easy to set up with minimum help and customers love it.

What problems are you solving with the product? What benefits have you realized?

The system is great in the sense that it captures data like email addresses and of course names of customers which is helpful in determining how your business have grown over the last year. I like the stats aspect of the program.

TB

Thomas B

August 13, 2019 Source: G2.com

"User Friendly Interface"

What do you like best?

The goody platform has enabled my independent small business to quickly establish a clean digital client database. The benefit is that I can efficiently communicate with clients, inform them of what's happening in our place and share with them some of our benefits and rewards.

What do you dislike?

I would be good to have an interface with my retail software. I use Toniq a pharmacy system, For transactional activity, PosBoss for cafe ordering (only) and timely for beauty Spa booking only. While I recognise that my operation is unique in its operation. I wonder if the platform could receive a "ping" from my other platforms even to register a $ amount spent that triggers a request for goody client registration.

Recommendations to others considering the product:

If you want to quickly establish a user friendly customer data base then use Goody.

What problems are you solving with the product? What benefits have you realized?

Client Digital data management is so much easier on this platform.

CC

Che C

August 12, 2019 Source: G2.com

"Effective and Paperless"

What do you like best?

I find that goody is a perfect paperless loyalty system for my customers. Easy for young and old because of email logins people do not have to hang on to their card.

What do you dislike?

I'd like to have free access to the email database. I know it is available if I ask, but I'd like to be able to get the emails of certain groups. I'm more interested in offering regulars special benefits than bringing back people after six months of no visits.

Recommendations to others considering the product:

Goody is truly powerful enough to drive sales as long as you use all functions available.

What problems are you solving with the product? What benefits have you realized?

We've done away with file cards which is amazing.

SS

Surinder S

August 12, 2019 Source: G2.com

"It's a great platform "

What do you like best?

That you could get a free coffee after signing up and also you can use your points for free coffee's

What do you dislike?

If it could have a better support system 24/7

Recommendations to others considering the product:

I think it's a great platform to interact more customers and bringing in more business

What problems are you solving with the product? What benefits have you realized?

Only thing i could think of is some customer can't get the email when they subscribe

RP

Rebecca P

August 7, 2019 Source: G2.com

"Amazing service!"

What do you like best?

I really like the customer care I have received, from Shanaya in particular. Always helpful and ready to assist with any issues I’ve had.

What do you dislike?

Dislike the billing’s done monthly instead of weekly.

What problems are you solving with the product? What benefits have you realized?

Client retention.

Goody Reviews

User Rating

Rating Distribution

Do You Use Goody?

Lorin C

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Katie G

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Robbie S

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Ria L

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Zafer I

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Simone P

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Thomas B

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Che C

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Surinder S

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Rebecca P

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

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