GoCardless Reviews

User Rating

4/5 (Based on 743 Ratings)

Rating Distribution

Excellent
67.4%
Very Good
7.4%
Average
1.7%
Poor
1.3%
Terrible
22.1%

User Sentiments

Ease of Use, Extensive Integrations, Automated Payment Collection, Reliable Service

Account Verification Issues, Slow Customer Support Response, Unclear Payout Timescales, Sudden Account Closures

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Review Summary

GoCardless stands out for its ease of use and seamless integration with accounting systems. Users praise its intuitive interface, straightforward setup process, and efficient payment collection features. The platform's automation capabilities and support for multiple payment methods, including direct debit, credit cards, and ACH, enhance its usability. Additionally, its reporting and analytics tools provide valuable insights into payment performance and customer behavior, helping businesses optimize their revenue collection strategies. However, some users have reported occasional technical glitches and a need for improved customer support responsiveness. Overall, GoCardless's user-friendly design and robust features make it a popular choice for businesses seeking a reliable and efficient payment processing solution.

Pros

Seamless integration with accounting software like QuickBooks and Xero.
Easy setup and intuitive user interface.
Competitive pricing plans that cater to different business needs.
Reliable and secure payment processing.

Cons

Limited customization options for invoices and payment pages.
Occasional delays in processing payments, leading to slow cash flow.
Limited support for international payments, affecting businesses with global customers.
Lack of advanced reporting and analytics features compared to some competitors.

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Reviews

Katharine

December 4, 2024 Source: Trustpilot.com

I have been a customer of GoCardless…

I have been a customer of GoCardless for many years now and have always found the support to be of a very high standard. Any issues have been cleared very quickly and with a friendly manner. The system itself has made my accounts a lot easier to manage and very user friendly.

jordan koes

December 3, 2024 Source: Trustpilot.com

the person name joyce ( if its her real…

the person name joyce ( if its her real name ) she did wonderful very helpful with me fast respond its 11.48 am and respond quick i asked her like 15 question

Gian Bertorelli

December 2, 2024 Source: Trustpilot.com

I have been using GoCardless since 2017…

I have been using GoCardless since 2017 and I have only ever had the most exceptional service. I have recommended them to many of my contemporaries in the industry and I know they feel the same. Thanks to Roberto this time for helping me yesterday - Good job!

Julie Robertson

November 27, 2024 Source: Trustpilot.com

Tabby was awesome

Tabby was awesome! So knowledgeable, got to know my business before giving me the best advise and nothing was too much work. Highly recommend her and this company!

Shoaib

November 27, 2024 Source: Trustpilot.com

Reliable system and good customer support

Their system is very reliable and we don't get much issues with it. Moreover if we encounter any issue they are quick in responding back and assisting with it.

Sherena Shepherd

November 18, 2024 Source: Trustpilot.com

Vinsent was great

Vinsent was great. Fast & efficient service. Genuine company I’ve used for a while too

Cor

November 14, 2024 Source: Trustpilot.com

Give Majid a pay raise!

Team is always fantastic to deal with, especially Majid; he needs a pay raise!

Great product that saves us a hell of a lot of money and headaches. We’ll never run our businesses without it.

Scott

November 12, 2024 Source: Trustpilot.com

Resolved my problem - Thank you

Amy went through everything with me to get my issue resolved and stayed on the phone for some time to make sure everything was ok, very pleased with her helpful attitude.

Nicole

November 12, 2024 Source: Trustpilot.com

Quick & polite response

Amy was extremely knowledgeable and sorted an urgent query with ease.

Iain Turner

November 6, 2024 Source: Trustpilot.com

Great service

I had initially had some problems setting us up with GoCardless, but after the excellent help I received from Tabby we are all sorted and ready to go. Great customer service!