Gmelius Reviews

Ease of communication to team members instead of writing a new email and set up followup reminders with coworkers. The ability to see what other team members are doing and their work load. It helps for managers to divide the work load more efficiently.

Work needs to be done to search old emails more effectively. Filters like To: From: Date: should be added. Sometimes, old unassigned emails pop up out of no where, seems like a bug

Ease of communication to team members instead of writing a new email and set up followup reminders with coworkers. The ability to see what other team members are doing and their work load. It helps for managers to divide the work load more efficiently.s.

-easy to set up and implement

-great features - we use the auto follow ups for all the emails we send

-kanban board right on gmail to track so no one slips through the cracks

honestly nothing yet but i've only been using for a few months

people slipping through the cracks, gmelius allows us to create auto follow up sequences easily

Since we manage a lot of emails, I can take special care of my assigned ones so I don't miss my own pendings and also do tracking of my team's

If anyone closes an email that has not been completely handled or should have not been closed yet we might miss that important email, but it's still traceable since I can look for the similar ones and see the historical changes

We increase the responsibility over the jobs we handle in the company and that increases the communication/relationship with clients.

It is easy to use and helps us to see emails better.

For now I think gmelius is doing very good.

It is solving the way we organize and use our emails. The benefits are that is easier to handle all the emails.

Makes it possible for us to collaborate on emails without a lot of forwarded emails. It saves us time and our support team can solve tickets witout hassel. That it is an extention to gmail so that we dont need a new software with a new flow is fabulous.

It is not always intuitive, but the Gmelius support team are really helpful and gives good advice.

Customer support. Before we used an external software that did not sync back with our gmail account. It was more difficult to get more hands in support team, and took more time to collaborate on incoming tickets. Now we communicate in one softwaer and assign tasks, and solve tickets with more efficency.

The ease of use, and the ability to tag people and collaborate in the emails inside of a workspace has been making our daily flow much easier.

I don't love the look, sometimes it feels a little overwhelming and confusing.

We are able to collaborate in the email flow and see each other's response so one can take over or help when other is absent.

I like how simply it integrates with Email. It's so much easier than having to open multiple inboxes! I also love that it let's you track emails without another ad on. It's maybe confusing at first if you've never used something like it but it's easy to learn.

I wish it would work on my phone's Gmail app. That's probably the biggest thing it's missing. I believe they have an app that I could use, but that felt a little more cumbersome.

Multiple team members can access our support inbox all from their own emails. We can assign emails to different team members, leave comments, read the whole thread, as if it's all in our own inbox.

It's ability to create a thread of conversation among team members so that messages can be relayed in an orderly manner

There is none for me as far as I'm using it because most of it's feature have been useful to me

As an Admin, it is important to keep track on the email coming in and out from out team and so having the shared inbox, it makes it easier to find emails that are necessary for me.

I initally was looking for a solution to oput in place to keep my team aligned on Email Templates (since Google's native system is pretty wonky), Gmelius did just that & so much more! Aside from standardizng our templates team wide, it allows updates to be made to them, keeping everyone using the most up to date edition. It goes a step further in allowing you to add attachments, receiptents, & a function called "variables" which saves you time when dradting an email using that template.

Gmelius has so many more functions I am slowly learning about & seeing the even greater potentional in this very helpful "layer" added to our G-Suite. I also wanted to add that the tech support you get is 5-star- From just demoing the tool, to needing real-time support, their team has been extremely helpful!

Thanks Gmelius!

The only downside I am seeing so far relates to the Email templates themselves- I would like the additional function to "sort" them for the team with a more user friendly generic sorting interface. I also would LOVE the ability to add a drop-down function into the variables, this would be fantasic!

Standardizing Email templates- Team wide, & keeping every member using the most accurate & up to date edition of said template.

One of the things I appreciate most about Gmelius is how it has made our teamwork more organized and tidy. The app offers a variety of tools that allow us to collaborate seamlessly, including shared inboxes and the ability to assign tasks to specific team members. With these features, we can ensure that everyone is on the same page and that nothing falls through the cracks.

When a label is shared with me, I've found that it's not always possible to see old emails that were already on the label. This can be frustrating, especially when trying to search for a specific message. However, I've found that this can be easily solved by sharing the old emails individually.

Gmelius is helping us to solve email overload, inefficient workflow, and disorganized communication, also helped us to improve productivity, and enhance collaboration. Overall this means that Gmelius has provided us with a more efficient, organized, and productive way to manage our email communication, solving common email-related problems, it has allowed us to focus on what matters most and achieve our goals more effectively.