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The interface is very intuitive and it's a very easy-to-use platform to document and communicate with your processes. It's best for medium-sized organizations and it has some of the best features such as audit management, alerts, and notifications, etc.
The tool is not fully automated yet and lots of features are missing and it takes time to get familiar with Gluu and to make use from it. The organization would require help from other tools as well since it doesn't include the process mining tasks and also very few features are available in the Enterprise level.
Gluu has really helped to grow. The after-sales support provided by the company is also good and we are utilizing it's most of the features such as calendar management, compliance tracking, business process control, complaint management, access controls, and permissions.