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GLPI Reviews

User Rating

4.7/5 (Based on 37 Ratings)

Rating Distribution

  • Excellent

    73%
  • Very Good

    24.3%
  • Average

    0%
  • Poor

    0%
  • Terrible

    2.7%

Do You Use GLPI?

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Reviews
ao

aunghtun o

January 31, 2025 Source: G2.com
Why we chosen GLPI opensource ITSM software?
What do you like best about GLPI?
Before I implemented GLPI, I find and tested others opensources and cloud ITSM software based on requirements of my organization. Finally I found GLPI and implemented on-premise by hosting own server Because it is ease of implemention, ease of use, powerful features and a lots of features. Moreover, there is market place for plug-in integration. It is really nice and helful for me. In addtional, GLPI is not only support IT helpdesk, but it is also included IT asset management, finacial management, project and change management on unpaid version(it totally FREE).
What do you dislike about GLPI?
There are reporting, analyzing, auditing and exporting files function are included but it is need to improve. This is my dislike.
What problems is GLPI solving and how is that benefiting you?
IT Asset Mangement and Service Desk, Change and problem mangement, Project management, Licensing functions.
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TD

Teguh D

June 19, 2024 Source: G2.com
IT lainnya Great, costumize, full ITSM tools
What do you like best about GLPI?
Easy to implementation, very ieasy
What do you dislike about GLPI?
rich feature, almost all I nedd is in GLPI
Recommendations to others considering GLPI?
ease of use
What problems is GLPI solving and how is that benefiting you?
Frequency of use.
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RA

Roni A

February 28, 2024 Source: G2.com
GLPI: The best ISTM tool
What do you like best about GLPI?
Talking about the qualities of GLPI is very easy! It has several functions that help you manage your ICT park in addition to helping you manage ICT: It has project and contract management, it has the ability to automatically inventory your entire environment, it can be deployed in multiple environments, it has a vast documentation on the net and is extremely simple to install and maintain.
What do you dislike about GLPI?
Well, there's nothing relatively concerning that I don't like about the tool. In fact, with each new version released by the community and TecLib, the system gets better. Perhaps I can name a not very large number of plugins available to expand their functions.
Recommendations to others considering GLPI?
GLPI is an extremely complete ISTM tool, but there is no point in having a powerful tool if your team is not trained in ICT management and organization: There is a need to have trained personnel capable of operating the system to make the most of it .
What problems is GLPI solving and how is that benefiting you?
In my environment, GLPI is responsible for managing all ICT assets, from desktops to servers and phones, for example. We also use the tool to manage the lifecycle of our systems, contracts and projects, in addition to managing calls, changes and problems.
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MA

Michael A

December 14, 2023 Source: G2.com
GLPI is the best open source ITIL system I ever met.
What do you like best about GLPI?
Very customizable open-source IT assets management & support ticket system with a large supporting community.
What do you dislike about GLPI?
The user interface is a little bit complicated for a novice. Plugins are not always supported from old versions to new ones.
What problems is GLPI solving and how is that benefiting you?
IT assets management and inventory, support ticket management, project and change management are also included.
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JG

Joseph G

January 10, 2023 Source: G2.com
GLPI excellent platform for IT Asset Management
What do you like best about GLPI?
GLPI is an extraordinary IT asset and IT service management system. One aspect that stands out the most is that it is a free and open-source application used to track and manage our organization's IT assets, such as computer equipment, mobile devices, software and network services.
What do you dislike about GLPI?
The only aspect I could mention is that it has a long learning curve, and some connections with other systems can be complex, but it is very robust and stable.
What problems is GLPI solving and how is that benefiting you?
GLPI provides some features to improve the efficiency of IT asset management within the organization. Some of these features include: keeping a detailed record of hardware and software devices installed on company computers through the hardware and software inventory, providing an issue tracking system that allows users to log problems and monitor their resolution, having a record of IT asset maintenance and support contracts to better plan expenses, controlling who has access to IT assets and what actions they can take, and providing pre-defined reports to help the organization better understand the IT asset inventory.
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FF

Francisco F

July 29, 2022 Source: G2.com
The best way to keep track of your tickets.
What do you like best about GLPI?
GLPI is a tool that provides an excellent graphical interface, handling is very easy to use and provides reporting according to the frequencies that are configured.
What do you dislike about GLPI?
There is nothing that I dislike, the tool is very good, it provides a knowledge base and the flow of information is very easy to manage.
Recommendations to others considering GLPI?
Updates help keep the tool agile and not lose focus.
What problems is GLPI solving and how is that benefiting you?
Previously, there was a homemade tool, the interface was poor and it was very difficult to update, the users had constant problems with the information flow. The ticketing update time was very slow.
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AA

Ahmed A

June 27, 2022 Source: G2.com
Desk Ticketing, ITIL capavilities Excellent open source for service desk
What do you like best about GLPI?
A complete ITSM solution. Easy to use and customize. An excellent tools for assest management and servce desk opertation
What do you dislike about GLPI?
nothing, may be some plugin that are not updated for use with the new GLP version
What problems is GLPI solving and how is that benefiting you?
Service
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fs

fattah s

March 1, 2021 Source: G2.com
Together with their inventory that meet ITIL standards, it really help my organization in achieving such KPI GLPI - My Review
What do you like best about GLPI?
IT Helpdesk System.
What do you dislike about GLPI?
The ticketing.
Recommendations to others considering GLPI?
The Inventory
What problems is GLPI solving and how is that benefiting you?
As far that im concern,there is none as for now!
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MH

Manuel H

February 9, 2021 Source: G2.com
Easy tu implement
What do you like best about GLPI?
.LDAP connection, OCS Inventory integration
What do you dislike about GLPI?
Assest control and managment ticket support
What problems is GLPI solving and how is that benefiting you?
Improve the response time against incidents and requests help of different business units
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VS

Verified User in Computer & Network Security

January 27, 2021 Source: G2.com
Very useful, 100% customizable and free!
What do you like best about GLPI?
The fact that the software does not consume a lot of resources and that it is fully customizable to our needs. A lot of frequently updated plugins available also.
What do you dislike about GLPI?
The fact that the default UI is very unpleasant for both the tech and the client.
Recommendations to others considering GLPI?
Install it on a Linux environment, more plugins are available that way.
What problems is GLPI solving and how is that benefiting you?
Every IT support needed, translation needs, event management.
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