Gist Reviews

I've found Gist to be a very intuitive software to set up. It integrates well with my existing SOP and the support through both Knowledgebase and WebChat has been efficient and fast.

I'm still learning how to master the software, but each day it is adding value.

When using the CRM, the messages can be saved inbound messages are saved in my Outlook system too. However, I don't think Outbound messages are able to appear in the Outlook 'Sent' folder.

It is simple to understand; especially through the help articles provided! The Suppor Team is helpful as well.

I am not a veteran user of Gist, but so far my challenges are:

1. Understanding errors when importing (there's not enough details on these errors)

2. Upgrading the subscription and contacts (Had to reach out to Support to upgrade from Professional All-In-One for 1k to Premium AIO for 5k; unable to do from the settings)

We were paying a high price for some functionalities of Intercom and we changed to Gist because covers all our needs. Furthermore, the team is fast including new functionalities and requests. We primarily use it for support and engagement emails, but it has other nice functionalities such as surveys, knowledge base or meeting scheduler. I totally recommend it.

We have encountered some bugs but the team at Gist is fast solving them. Also, it would be nice to have better reports (more customization) and more functionalities related to events (use properties from Segment events) which is vital for us even though the basic functionality with events is covered.

It is our tool for customer relationship management: Support, Email marketing, Knowledge Base, Surveys.

I love the fact that it has many useful marketing tools that are easy to setup and deploy. It isn't clunky as you would expect with such an array of tools

There are no downsides that I see at the moment. The tutorials are there to help guide you through each and every feature.

Having an app for their live chat is a big plus! I also like their comprehensive CRM that allows you to store amazing amounts of data - even custom data.

One of the standout features of GistApp is its user-friendly interface. Navigating through the platform is a breeze, and our team quickly adapted to the intuitive design. The ability to seamlessly integrate GistApp with existing tools and applications has streamlined our workflow, saving us precious time and reducing the friction often associated with adopting new solutions.

Learning Curve for Advanced Features:

GistApp's user interface is generally intuitive, but some of the more advanced features may have a steeper learning curve for new users. Additional tutorials or in-app guidance for these features could be beneficial.

Before GistApp, communication within our team was scattered across various channels, leading to missed messages and disjointed discussions. Switching between multiple tools for different tasks disrupted our workflow and hindered productivity. Managing customer interactions and providing timely responses was challenging without an integrated solution.

I really love how easy it is to add chat to my site and other sites. The knowledge base is a major plus. They just launched drip campaigns. My customers are now engaging constantly with me and getting the info they need. I can immediately get a notification in my phone and chat with customers on a mobile app. Now with automations, merge tags, filters, etc I can always see where my customers lie. It’s fantastic!

The mobile app needs serious attention. It's pretty poor. When you get notified about a chat, you can click on the notification to open the app. Then you type your response to the customer/client … click enter to send … and it says it sends and then clears your entire response. So, you have to force quit the app, open it up and find the message you want to reply to … to be able to chat with the customer / client. That's it. There's only the option to chat or close the conversation. So, if you need to use a mobile app for chat, Gist is not your app. Beyond that, there aren’t too many downsides to this application. I wouldn’t say that developers are fairly quick at implementing new teachers and I really enjoy the use of this app. I do wish deliverability % was slightly higher, but that’s just a matter of time.

Chat with the developers. Read all materials and help guides. Join Facebook community.

Currently have issues where customer interest drops off because there was no live chat.

Gist has been essential to allow us to build processes, categorize leads, and manage interactions with our clients. We started to implement it as we wanted a good overall solution for the platform and kept using it for the last two years for the business. The leads trackers is super basic, but that simplicity worked for us to track the different lanes and statues of our clients and their projects. The chat bot was by far the most affordable option for us, and allowed our customers to simply reach out anytime they had a question.

We did have a few questions for them a few times, and their customer support was a bit slow due to timezones, but they were always able to get to the bottom of the issue.

Gist's platform has become a bit bloated making it hard to find certain options until you get familiar with how it works. Most of the settings are intuitive, but there are many times when you think a setting should be in one place, and it is in a submenu somewhere else. Not too bad once you get used to it, but after using it for a while, you do get a feel for how it is organized.

Gist brings together all the pieces to create a marketing automation funnel, customer support and CRM for businesses that sell their products or services.

Not much to dislike here. My minor gripe would be the UI of the calendar for scheduling meetings. But that is probably just personal preference.

Gist allows business owners to access features for a fraction of the price charged by competitors like Salesforce & Hubspot.

Few things which I liked about Gist -

1 - Dashboard

2 - Custom Fields for sorting contacts and data acquired through various channels and websites

3 - Live chat support team

Great platform, the Ai "Emma" bot is a great new feature, the knowledge base is one of the top options in terms of designs & capabilities, if not the best! Highly recommend it for any startup or business!

Probably the inbox feature could be improved more. but it's still a nice alternative to many many other softwares, so maybe few other tweaks or improvement could make it the best platform for support teams. but over all still great

Knowledge base portal, Live chat and self service customer support using AI, which is the new trend now that would benefit a lot of startups on their customer support overload.