Giosg Reviews

One of the easiest live chat system to deploy and use, at least in my own experience. Easy to modify and create new bots.

Our use is limited to live chat and chatbots, and that is handled to our need.

Creating a variety of interactive pop-ups. The chatbots are reliable workmates.

Their customer support has been exceptional always provide efficient assistance. The only thing that could be improved is the trial period.

Giosg could benefit from incorporating features like CRM integration and customizable chatbots. More customization options for chat widgets will help align with our brand identity.

Giosg solves our customer service problems with their live chat tools. easily engage with visitors on our website in time promptly addressing. This improvement in customer satisfaction.

Giosgin ihmiset ovat iloisia ja ammattitaitoisia

Jotkut kehitysasiat ovat edenneet hieman vaikeasti esim evästeet, mutta niistäkin on selvitty

Erittäin ammattitaitoinen kumppani chat toteutukseen.

auttaa asiakaskontaktien hallinnoinnissa

Innovative and friendly company and solution. Works also great with Lumoa analytics for feedback.

Nothing as such, overall a very good partner.

Online feedback collection easily

The platform offers great features for online chat and interactions. Good support for integrations to multichannel customer service tools e.g. eeedo desk

None at the moment. Also possible techical problems we have received quick support.

Interacting with customers fast

Building integrations is easy and fast. Integrations can be easily customized to fit the brand. Good and efficient service in many ways. I highly recommend!

Image scaling is sometimes tricky in Integration Builder. It would be a good feature to be able to crop images.

Through chat, customer service is easily accessible and fast. We also use the service in campaigns, surveys and raffles.

Moderni ja kehittyvä kokonaisuus, monipuoliset vaihtoehdot

Olen joutunut välillä kysymään chatista apua raportointirajapintaan liittyen, ja vastaukset ovat olleet lähinnä linkkejä, jotka olen itsekin löytänyt, mutta jotka eivät ole auttaneet.

Nappibotti on helppo pystyttää ja auttaa palvelemaan asiakkaita ruuhkapiikeissä koskien yleisimpiä kysymyksiä

It's really easy for our support agents to use, the user interface for managing multiple chats is easy and clear. I like that you can make more advanced styling to your chat windows with CSS. The interaction designer (the site where you build your bots) is also nicely designed and you can easily use it without too thorough training or so, pretty self-explanatory and allows you to go very creative! Giosg has also a very customer-centric approach what comes to their customer support, our Customer Success Manager is amazing and whenever we've needed event instant help, we've gotten support straight away!

Two things:

1) Data is quite hard to access, getting an overall view on the bot + chat performance is hard to retrieve. Requires a lot of clicks. Also, we're using this solution only for customer support so seeing e.g. sales/marketing-related KPIs/datapoints is not the most relevant for us. More customization on this would be great! 2)

2) Interaction designer would allow us to set default rules for e.g. bot window sizes/fonts/etc. When we have more than 10+ chat windows in one bot, making sure that all templates/titles, etc. are in the same place as the previous ones take a lot of time.

We want to offer our customers a way to search for timely & relevant information when they are building their events with Brella. We want to be able to offer direct and live communications channel (live chat) with Brella support advisors whenever the customers need help with our product. Our goal is to reduce the number of support tickets through the bot and live chat.

Henkilökunta ja brändin yleisilme on mieleeni.

En osaa tarkasti sanoa. Olen käyttänyt palvelua niin vähän aikaa.

Helppokäyttöisyys iso plussa

Chat-palvelu on helpottanut verkkokauppaamme huomattavasti ja asiakas- sekä henkilökuntamme on tykännyt sen käytöstä