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I love the ability to adjust a picture or render's value and colors with Curves.
It does have a learning curve, so maybe that's why people get frustrated and quit soon after downloading. Any professional software will have a steeper learning curve than something like Paint, which is designed for lay-people.
There are plenty of tutorials to learn this software. I've put in many hours learning. Quality of my book covers depends on it. I am an author and do my own. I love art and once wanted to be a professional artist, though I never ended up taking art in college.
GIMP can be a little finicky. If I notice that it's not working as I expect, I just save it and close it. Then I'll restart it and it works as I wanted.
I think all software nowadays, since COVID, is going to have more glitches. All companies are having trouble hiring skilled people. Costs are high on their end and the consumer end.
But, GIMP is written by volunteers who believe in the project. I've watched the capabilities of this software increase steadily over the years I've been using it. I think GIMP is better today than in previous years.
If you're getting frustrated with it, go watch a few tutorials and see if you get better results. It's not Paint. You can do a whole lot more with it.
That said, I now use Photos, part of Win 11, to take backgrounds out before I go to GIMP to clean off the white lines it leaves. A nice short-cut. Cropping is also easier there for me.
However, I wouldn't be getting out nice book covers without it. I often have to layer a background photo with characters I've created in DAZ Studio. I've had to make clothes a different color, or redo eyes to make them how I imagine them, and the smudge tool to make 5-fingered hands into the sleek, flat, 2-fingered hands of the Zheien I write about.
I'll keep using GIMP because I'll never afford Photoshop, and I think GIMP is better from reviews I've seen on artist-centered sites' forums.
If you're not an artist, I suggest you get GIMP and go through some tutorials. You might find that you love the extra capabilities of this software. It also has some really good add-ons.