VS

Verified User in Computer Software

July 15, 2024 Source: G2.com

Best emerging tool in the CCM industry

What do you like best about CCM?

1. Very user friendly to use.

What do you dislike about CCM?

2. Can handle variety of communication channels

Recommendations to others considering CCM?

3. Has good customer and peer support

What problems is CCM solving and how is that benefiting you?

4. Implementaion is easy and can be integrated to multiple tools and technologies.

SM

SYED ZAFFAR M

April 6, 2023 Source: G2.com

CCM- Modern Technology platform to enhance customer experience and building relationship

What do you like best about CCM?

CCM ( Customer Communication Management) provides all the information and supports customer needs. The CCM interact and collects customer information through various channels like email, phone and social media to communicate with customers to enhance user experience and build long-term relationships.

What do you dislike about CCM?

Missing human interaction that lacks the understanding of the customer's issues. The collected customer data may be breached, which can have severe problems for customers and businesses, so they must ensure proper data security systems.

What problems is CCM solving and how is that benefiting you?

It helps businesses to manage customer data efficiently by analyzing collected data, which gives businesses practical insight into customer behaviour and requirements.

RH

Rosie H

March 1, 2023 Source: G2.com

Platforms create higher levels of engagement building greater , stronger communications .

What do you like best about CCM?

Make real connections with customers through personalized communications.

What do you dislike about CCM?

We have to deal with the modern document creation system.

What problems is CCM solving and how is that benefiting you?

Connect with the customer how and when it suits their time.

AE

Aubrie E

September 28, 2021 Source: G2.com

Tracking and Communication Management Made Easy

What do you like best about CCM?

My favorite part of CCM is the ability to send out memos and communications of all natures to every single member of your team, company, site, or business. This feature offers a quick way to notify everyone of changes, gauge how a process is working, or even dish out disciplinary warnings.

What do you dislike about CCM?

The only thing I would say I dislike would be the way communications are opened - another window pops up that can be easily lost if you are opening multiple comms or have many systems running. Perhaps a functionality closer to that of Gmail (where the comm opened in the same window, just to one side) would be best.

What problems is CCM solving and how is that benefiting you?

CCM, when I used it, was mostly used for communications, warnings, call trackers, and grading. It's very beneficial if you are having to send out these things to a lot of people at once, but is also great to use just to send to an individual.

VS

Verified User in Sports

August 30, 2021 Source: G2.com

CM has allowed us to establish brand consistency by giving us a central hub for all of our document templates Allowing you to put the business in charge

What do you like best about CCM?

The best part about CCM is that they take over many of the IT portions of running a business. We are able to ensure that we receive great IT service

What do you dislike about CCM?

Their customer support has a slow turnaround time. It seems as if they are either very busy, or only have a few agents working

What problems is CCM solving and how is that benefiting you?

C

GhostDraft CCM Reviews

User Rating

Rating Distribution

Do You Use GhostDraft CCM?

Verified User in Computer Software

SYED ZAFFAR M

Rosie H

Aubrie E

Verified User in Sports

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