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Weave Reviews

Do You Use Weave?

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Review Summary

Users overwhelmingly praise Weave for its ease of use and its ability to streamline patient communication through texting, appointment reminders, and payment processing. They appreciate the integration with various dental software and the convenience of accessing features from a mobile app. However, some users report issues with the software's stability, including dropped calls, intermittent payment platform problems, and slow customer service response times. While overall sentiment is positive, concerns remain about the cost of the service and the lack of features like automated phone calls and mass emailing/texting.

Pros

  • Provides easy and convenient communication with patients via text message.
  • Allows for sending and receiving faxes through the same platform.
  • Integrates with EHR software for streamlined patient information access.

Cons

  • Some users experience intermittent connectivity issues and occasional glitches.
  • Limited options for mass text messages or automated phone calls to nontexting patients.
  • The payment platform can be unreliable, leading to temporary payment processing issues.

AI-Generated from the text of User Reviews

Reviews
sS

staci S

December 20, 2023 Source: G2.com
"Very easy to use and convenient!"
What do you like best about Weave?

Easy to look up who is calling and text messages.

What do you dislike about Weave?

That it does not link with our EZyvet system.

What problems is Weave solving and how is that benefiting you?

Appointment reminders, Medication reminders, reaching out for pick up and other misc.

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AU

Anonymous User

December 8, 2023 Source: G2.com
"Weave Works Well"
What do you like best about Weave?

I like the multiple features of weave - text, fax, etc. It works well for the business. It is also easy to use and user friendly.

What do you dislike about Weave?

I don't dislike anything about Weave. It all works well.

What problems is Weave solving and how is that benefiting you?

Client communication is much easier.

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TM

Tara M

December 8, 2023 Source: G2.com
"Nothing but great experiences with WEAVE!"
What do you like best about Weave?

It is very simple to navigate through and the faxes come through very clear and timely.

What do you dislike about Weave?

So far i have no dislikes regarding weave.

What problems is Weave solving and how is that benefiting you?

The electronic faxing is very helpful.

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JC

Jana C

December 7, 2023 Source: G2.com
"Easy to use"
What do you like best about Weave?

We have been so happy with how seamlessly Weave works to communicate with our patients. The phone, texts, and faxes are all services that integrate nicely into our practice, and our patients are also happy with how easily it allows them to connect with our office.

What do you dislike about Weave?

We use Compulink, which I believe is often one of the later EMR systems that Weave works on to implement new features. I always Compulink could be first :)

What problems is Weave solving and how is that benefiting you?

Communicating quickly and efficiently with patients in a way that is usable to them.

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CW

Chris W

December 7, 2023 Source: G2.com
"Easy to use"
What do you like best about Weave?

Everything is straightforward to use, and customizable templates make quickly communicating with patients easier.

What do you dislike about Weave?

I often have to reconnect my phone or restart the app a few times a day in order to get text and caller ID notifications.

What problems is Weave solving and how is that benefiting you?

Many people cannot talk on the phone at work but are able to text, Weave lets us communicate with these patients faster than waiting on a returned call.

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SH

Stacey H

December 7, 2023 Source: G2.com
"No issues with weave"
What do you like best about Weave?

The payment portal is probably the best feature for me & my office.

What do you dislike about Weave?

Have to change pt locations to take payments in office

What problems is Weave solving and how is that benefiting you?

Confirming appt time & locations, less angry pt missing appt or not knowing when their appt are

Read more
AU

Anonymous User

December 7, 2023 Source: G2.com
"Easy way to keep in contact with patients and other providers"
What do you like best about Weave?

Being able to text with patients in a secure manner is incredibly helpful.

What do you dislike about Weave?

Sometimes the faxing goes out but that happens with any platform

What problems is Weave solving and how is that benefiting you?

Weave makes it easy for patients to contact us without calling. They can also send photos for triage when needed. This makes scheduling easier and prevents phone lines from getting clogged up.

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AU

Anonymous User

December 7, 2023 Source: G2.com
"I truly like how I can communicate throughout the office"
What do you like best about Weave?

Communicating with patients and staff members

What do you dislike about Weave?

The forms we struggled with. It glitches a lotn

What problems is Weave solving and how is that benefiting you?

Weave is solving our communication with our patients

Read more
RC

Rosalyn C

December 7, 2023 Source: G2.com
"The best customer service a business could ask for!"
What do you like best about Weave?

Weave makes it possible for our office to stay in contact with our patients, in and out of the office. The best customer service representatives who are extremely timely and so nice! Super user friendly with the easiest features. Our office uses Weave daily, in and out of the office. Our patients transitioned seamlessly into using Weave. Our office also appreciated having all of our features in one software. From paperwork, receiving payments, and even appointment reminders; WE LOVE WEAVE! Our patient charts and accounts integrated seamlessly with our Eaglesoft software. Front office was beyond excited to use this software for all of our office needs.

What do you dislike about Weave?

If only there was a group chat option! It would be super helpful to have a group chat option for our team.

What problems is Weave solving and how is that benefiting you?

Weave solved our issue of allowing replies to confirmation messages to alter and change the confirmation status on our main scheduling software which is Eaglesoft.

Read more
OM

Odalys M

December 7, 2023 Source: G2.com
"Review for Weave"
What do you like best about Weave?

Very helpful and smooth when it comes to reaching out to patients

What do you dislike about Weave?

Nothing at all, super amazing and easy to use!

What problems is Weave solving and how is that benefiting you?

Connecting with patients

Read more

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