Timely Reviews

User Rating

4.4/5 (Based on 281 Ratings)

Rating Distribution

Excellent
72.6%
Very Good
14.2%
Average
3.6%
Poor
2.8%
Terrible
6.8%

User Sentiments

Excellent Customer Support, User-Friendly Interface, Comprehensive Business Management Features, Effective Appointment Scheduling & Reminders

Limited Software Integrations, Mobile App Functionality Issues, Inconsistent Data Export Functionality, Occasional System Bugs

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Review Summary

Users praise Timely for its user-friendly interface, customizable features, and excellent customer support. They appreciate the time-tracking capabilities, invoicing options, project management tools, and reporting functionality. Many users find it easy to use and navigate, even for those new to project management software. Additionally, customers commend Timely's mobile app for its convenience and functionality. However, some users have experienced occasional glitches and bugs, and a few have reported issues with the accuracy of time tracking. Overall, Timely receives positive feedback for its user-friendly design, comprehensive features, and reliable customer support.

Pros

Easy to use interface
Streamlined scheduling and booking
Automated reminders and notifications

Cons

Limited customization options
Occasional technical glitches

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Reviews

Rachel

December 7, 2024 Source: Trustpilot.com

Great service

Great experience since I started using the software for my salon. Customer service is fab. Easy to talk to and so helpful. Definitely recommend for any business

Steve Perry

November 11, 2024 Source: Trustpilot.com

Top quality support

Support is the be Support is the best ever. I have been using the software for a month and took the full package. I have been software PM for many years and these guys are right up there.

Ainsley

November 1, 2024 Source: Trustpilot.com

Efficient and friendly support

This was the first time I had required assistance. Josh at Timely Support was incredibly patient with my queries, friendly, and resolved them promptly.

Not only was he methodical and efficient in working through my problem, but he also tried to help me learn and navigate the system.

Thank you, Josh, for the personalised service and your efficiency.

Emily Evans

September 17, 2024 Source: Trustpilot.com

I have been using Timely for 6 months…

I have been using Timely for 6 months now, their online booking system is very easy to use and set up.

Great customer services. Answer all the questions quickly and efficiently, high recommended to all business owners.

Melody

August 12, 2024 Source: Trustpilot.com

Timely staff are always quick to…

Timely staff are always quick to respond, knowledgeable and helpful.

Gray Campbell

May 25, 2024 Source: Trustpilot.com

Good reporting

Good reporting, easy to learn. Small hiccups around international phone numbers and taking deposits.

Wholehearted Lisa

May 21, 2024 Source: Trustpilot.com

Great software, great team

I love timely it’s such a great software to use and really helps the smooth running of my business. Not only that , the team are fabulous and I can always speak to a real person for help which I love!

Emma McCulloch

May 21, 2024 Source: Trustpilot.com

LOVE TIMELY!

Love, love, love Timely. So easy to use for me and my staff, easy to find help online when you need at and great support when and if you need it.

Kon Kotsiras

April 26, 2024 Source: Trustpilot.com

Great booking app.

Been using Timely for many years and the tech support is always great.

Thank you for the great software and service.

Katie Wright

March 25, 2024 Source: Trustpilot.com

Excellent Customer Service with Fatima

I really have to commend Fatima’s customer service, she really is such an asset to the Timely team. Not only did she answer all of my questions which helped me beyond belief, she was such an easy person to speak to that it made my whole day better! I am so thankful for her industry knowledge & sunny disposition - a true professional