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GetResponse Reviews

User Rating

4.5/5 (Based on 823 Ratings)

Rating Distribution

  • Excellent

    66.8%
  • Very Good

    23.3%
  • Average

    5%
  • Poor

    1%
  • Terrible

    3.9%

User Sentiments

User Friendly Interface, Excellent Customer Support, Comprehensive Marketing Tools, Great Email Deliverability

Confusing Account Cancellation Process, Landing Page Builder Issues, Inaccurate Email Open Rate Reporting, Limited Email Template Customization

Do You Use GetResponse?

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Review Summary

Overall, GetResponse garners positive feedback for its user-friendly interface, comprehensive email marketing features, and effective automation capabilities. It is praised for its ease of use, even for beginners, and its wide range of templates and customization options. Reviewers also highlight the efficiency of its autoresponders, landing page builder, and analytics tools. Additionally, GetResponse's customer support is generally commended for being responsive and helpful. However, some users have expressed concerns regarding its pricing structure and occasional technical glitches.

Pros

  • Email Marketing Automation: Streamline email marketing campaigns with automated workflows and personalized messages.
  • Landing Page Builder: Easily create highconverting landing pages with draganddrop functionality and prebuilt templates.
  • Lead Scoring and Segmentation: Identify and target potential customers based on their interactions with your website and email campaigns.

Cons

  • Limited Integrations: Compared to some alternatives, GetResponse offers a smaller selection of thirdparty integrations.
  • Reporting and Analytics: The reporting and analytics capabilities could be more robust, with more granular insights into campaign performance.

AI-Generated from the text of User Reviews

Reviews
DI

Doosuur I

April 11, 2025 Source: G2.com
Response solves the problem of email marketing,simplified website building,email campaigns,building landing pages and automate marketing processes GetResponse is helpful though the website builder feature is only available on desktop
What do you like best about GetResponse?
User friendly interface and a wonderful prompt customer care
What do you dislike about GetResponse?
Getresponse use is limited on mobile devices.
What problems is GetResponse solving and how is that benefiting you?
Get
Read more
VA

Verified User in Marketing and Advertising

April 7, 2025 Source: G2.com
Powerful software and simple to use
What do you like best about GetResponse?
What i like about getresponse is how powerful yet intuitive the software is, The functionality is mind blowing, and yet a novice marketer like myself can master it in a very short time.
What do you dislike about GetResponse?
The only downside, and it isnt really a getresponse problem, it's dealing with gdpr dkim etc etc
What problems is GetResponse solving and how is that benefiting you?
Making email automation a simple task
Read more
FW

Frank Mares W

April 3, 2025 Source: G2.com
Great service, great product.
What do you like best about GetResponse?
I have been buidling dynamic, individualize emails for a collection of companies and the GetResponse team is super supportive and responsive and product has been able to do what I need it to.
What do you dislike about GetResponse?
Recommendations to others considering GetResponse?
It's a complex system I've set up and the team knows how to explain what I need to do to achieve my goals and they understand the questions I have even when I am unsure I phrased them well.
What problems is GetResponse solving and how is that benefiting you?
Read more
CS

Curt S

April 3, 2025 Source: G2.com
The best that I know of
What do you like best about GetResponse?
I love it because it has a ton of features and it is easy to use. I have used automation extensively and I am just getting started to create courses.
What do you dislike about GetResponse?
While their support is OK, I hate that you can't call. I have been around long enough to know it was way better when you can talk on the phone.
What problems is GetResponse solving and how is that benefiting you?
Communication and messaging. Awesome Product.
Read more
DC

Davide C

March 31, 2025 Source: G2.com
In my first day in Getresponse i build some more than a 6 month in my preview builder experience
What do you like best about GetResponse?
.It is simple to use and has a very high level of customization
What do you dislike about GetResponse?
Nothing in this moment, i will update this sentence if in the future i will feel uncomfortable with some tool
What problems is GetResponse solving and how is that benefiting you?
A very good performing automation marketing that bring me to the idea to reach something that yesterday was impossible
Read more
LW

Lisa W

March 28, 2025 Source: G2.com
I'm hoping email marketing will increast traffic to my website Excellent Support
What do you like best about GetResponse?
I work crazy hours and sometimes overnight. I really appreciate having instant access to live support at anytime day or night. Nothing worse than having to interrupt your workflow waiting for someone to respond.
What do you dislike about GetResponse?
I have not had a chance to use all of the features yet. I have built an autoresponder, a landing page, and uploaded my some of my contacts. The UI is easy to navigate but there is room for improvement with the editors. I can't remember all the nuances but the one thing that would greatly improve the designing experience is being able to see the page you are designing in the actual correct proportions. The way it functions now the tools overlay half of the page you are designing and the proportions you see when designing change drastically when you preview the page. There was also some kind of issue with saving the settings. It took me a while to get the knack of it but apparently there is an order to making adjustments to buttons for example, and adjusting one setting like the size resets to the default shape but the settings are not in sequence bearing this adjustment in mind. It's a small thing but it took me a while to realize what the correct sequence was so I didn't have to keep repeating any steps. Also, the absolute and fixed position settings are a nightmare. The button I was experimenting with completely disappeared from the editor but remained "fixed" on my preview, and I could not edit or replace it. There should be an option to turn this feature off if it's set accidently or you just want to preview the effect without committing to it. I spent hours trying to remove it but nothing worked. Even customer support didn't know how to remove it. The next day, I was less exhausted and it occurred to me I could delete the whole section after saving my content. The invisible "fixed" button issue resolved but I lost hours of time fooling around trying to undo a simple experiment. That was the only question I had for support that stumped them out of a couple dozen questions so no reflection on them for trying the usual process for weird stuff online like saving, refreshing, and clearing the cache,etc.
What problems is GetResponse solving and how is that benefiting you?
This is my first time using autoresponders.
Read more
VE

Verified User in Real Estate

March 27, 2025 Source: G2.com
Hands-On Experience
What do you like best about GetResponse?
You talk to an actual human everytime. The chat bot just guides you on where to go but it makes talking to a live expert immediately possible. Their customer service agents are really helpful, and will quickly provide instructions or video help to navigate you to what you're looking to accomplish.
What do you dislike about GetResponse?
I'd say that the builder for newsletters and landing pages are a tiny bit clunky, but in comparison to what? GetResponse's landing page builder is light years better than the biggest website builder.
What problems is GetResponse solving and how is that benefiting you?
It's allowing to reach potential partners immediately and track their interest to see whether or not it is worth moving forward. Not only is it saving me time, it's allowing me to be more precise and efficient in who I am actually doing business with.
Read more
JM

Jim M

March 18, 2025 Source: G2.com
A great user-freindly EMail Marketing for newbies
What do you like best about GetResponse?
The Get Response platfrom is very intuitive, with drag and drop, and it speaks in full sentences instaed of code! I have to say that it has the best customer support team that I have ever come across!
What do you dislike about GetResponse?
I don;t really have any downsides as such - it is a shame that they do not have more integrations with other platforms. That aside I'm very happy!
What problems is GetResponse solving and how is that benefiting you?
A platform that my whole team can understand and get rapid support for.
Read more
AJ

Alvaro J

March 17, 2025 Source: G2.com
Support from the start to make business bloom
What do you like best about GetResponse?
I like the fact I can create my own websites / landing pages, I can setup my email, communications, autoresponders and more with it. You don't need to be an expert in programming because you drag and remove sections from your pages as you go. You actually get to create pages with the help of AI. Plus, you can sign up with for a 30-day free trial and start working from scratch. And they have great costumer service.
What do you dislike about GetResponse?
So far I have enjoyed it. Not been able to find anything wrong.
What problems is GetResponse solving and how is that benefiting you?
I am working on growing a couple fo YouTube channels. GetResponse is helping me creating lists to communicate with potencial clients. I am using my videos to get traffic to my landing pages, collect email addresses and give away a free ebook.
Read more
VA

Verified User in Marketing and Advertising

March 14, 2025 Source: G2.com
Great Marketing Platform!
What do you like best about GetResponse?
.The autoresponder function makes marketing a breeze
What do you dislike about GetResponse?
I wish I could use my LeadsLeap tracking links which are flagged as spam for some reason
What problems is GetResponse solving and how is that benefiting you?
email marketing automation
Read more

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