Fuze Reviews

User Rating

3.6/5 (Based on 1,602 Ratings)

Rating Distribution

Excellent
19.6%
Very Good
43.6%
Average
24%
Poor
6.5%
Terrible
6.2%

User Sentiments

Ease of Use, Mobile App Functionality, Call Quality, Extensive Integrations

Desktop Application Performance, Support Response Time, Frequent Updates, Meeting Connection Issues

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Review Summary

Overall, Fuze garners positive feedback for its user-friendly interface, versatility as a communication and collaboration tool, and reliable customer support. Reviewers praise its video and audio conferencing, instant messaging, file sharing, and screen sharing capabilities. Additionally, Fuze's ability to integrate with other business applications enhances its functionality and productivity. However, some users have reported occasional technical glitches and connectivity issues, and pricing concerns have also been mentioned.

Pros

Userfriendly interface and easy setup.
Integrates with various business tools and applications.
Highquality audio and video conferencing.
Secure and reliable platform with strong encryption.

Cons

Occasional issues with call quality and connectivity.
Lacks some advanced features found in competing platforms.
Limited customization options for meetings and webinars.
Expensive compared to some other video conferencing solutions.

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Reviews

Simon Ding

February 26, 2022 Source: Trustpilot.com

Simple to deploy

Simple to deploy, rich functions, timely support！

Nathan

February 7, 2022 Source: Trustpilot.com

Fuze is the way to go

I would highly recommend Fuze to any size organization. Setups can get complicated when moving from in-house PBX to a cloud based VPBX. Fuze helps you through the struggles that are bound to happen in that type of migration and are very helpful and forthright with documentation and engineers on the ready to jump in and help. Phones are never down, systems are always up, that couldn't be said before Fuze.

anonimous

January 13, 2022 Source: Trustpilot.com

Very good !

Very good app !

Cliff

January 10, 2022 Source: Trustpilot.com

Fuze Review

Joe did a great job walking me through Fuze and showing me details on how we have Fuze set up. He was organized and detail oriented. The person that set Fuze up in our company is no longer with the company so we are learning as we go. The hour was well spent and I learned a lot.

Michael H Bartlett

December 1, 2021 Source: Trustpilot.com

Been Fuze customers since 2016 with…

Been Fuze customers since 2016 with offices in the USA and two in Europe- completely satisfied. All offices are connected, we use the softphones and mobile apps extensively and remote users remain connected. No issues with service, or support. Great company.

Ramineni

November 16, 2021 Source: Trustpilot.com

Good

Everything is perfect

Anonymous User

September 28, 2021 Source: G2.com

"Fuze Review"

What do you like best about Fuze?

Ease of use, able to move around the application well.

What do you dislike about Fuze?

I don't dislike anything. All seems to work great.

What problems is Fuze solving and how is that benefiting you?

Customer usrnames and password resets

Marissa

September 24, 2021 Source: Trustpilot.com

Excellent work!

Marcelo

August 26, 2021 Source: Trustpilot.com

Excellent service

Very good service.I had a good experience concerning support.

Sam

July 29, 2021 Source: Trustpilot.com

Had to change contact info

Had to change contact info. for a temporary period. They handled it great and changed it back.