Fuse Universal Reviews

The technology is built upon the foundation of communities, sharing content easily and quickly and encouraging engagement into shared learning and best practice. I didn't want just an LMS, I needed to get a flow of content out and across to our members through their mobile devices, with the ease of functionality for them to consume this and engage with it. Fuse not only enables this, it gives the background tools to administer and enhance the whole process. Awesome!

I can honestly say that there isn't anything I don't like. In fact when you start to look for the "that would be nice if..." you then find that their development pipeline has already captured so much from their wider customer base, that it's "in development".

Many of us seek to connect teams, external partners and/or customers into a community where we can share, communicate, ask questions and even host events and share them. Fuse gives you an amazing array of options and functionality - even the Universal Analytics and multi-language options which are truly powerful. I recommend any public, private or non-profit sector team/organisation seriously explore the benefits of "moving-into" Fuse through mobile devices.

I needed to connect members, teams and partners globally - in different environments, languages and levels of technological user capability. It took us just 10-days to connect-in our first wave of members across 12 countries, and in different languages. The immediate positive feedback was superb - being mobile enabled and with user interfaces and communities created to help, we have everything now that I wanted to scale-up during 2021 and onwards.

I really like the fact that I can login at any time of the day, from any device and learn in short, concise and well put together learning programmes; as well as socially using informal learning. The CSM Team and Support Desk are extremely supportive and respond immediately to any requests.

There is very little that I dislike, but I definitely feel that there are untapped areas that can be improved on, with the system structure.

You cannot go wrong by choosing Fuse. The system has helped us greatly and we have seen much improvement in our staff engagement and morale. It really is the system for the future.

We are solving issues with getting all the employees from our various branches to unify under one complete understanding of how the group functions and the direction that we are going in. The benefits have been tremendous, with serious engagement from the staff, and increasing productivity in the work environment.

Learning plan system provides a clear guided path to get through a lot of content. We use Fuse for our GM training and it's great to be able to interact with other managers and bounce ideas back and forth.

The mobile application does not allow me to access some of the content correctly. Otherwise, the desktop application is great.

I went through onboarding twice at IHG (once as GM of a limited service hotel and once as GM of a full service hotel). My first onboarding was not on Fuse's platform and was quiet a bit of a challenge. I was handed checklist with various links and websites and documents to go through and was pretty much left to figure things out on my own or send off emails to learn. The second on-boarding was on Fuse's platform and it really seemed like an tremendous improvement. For someone going into something brand new (from line-level to management), having a LMS like Fuse makes getting up to speed much faster.

In-depth training and continued education has improved dramatically compared to the disorganized system they used in the past at IHG.

Managing Fuse in our organisation for over 5000 people has given me useful insights into the user learning experience. Fuse is great at understanding the learner and how the right content is being delivered. Expanding learning via communities allows popular content to be highlighted and engagement to be tracked. This provides key data when curating content, and reporting on analytics. Predicting engagement behaviours based on these insights enables us to target learning more effectively.

Given that there is a roadmap for new design features for 2021, personalised dashboards highlighting individual content learning (and not just learning plans) would be useful. I know some of this is already in scope and it would be great to see this fully developed.

I would recommend Fuse to organisations that are looking to upscale their learning management experience. Fuse technical support team are very proactive in helping to resolve any queries and they look for quick resolution in helping you find the best solution.

We are using reporting data to highlight key engagement characteristics, based on social aspects of learning via the community structures to understanding when is learning most accessed. Having these heat maps, help us better plan for new launches and enables us to use this feedback to connect individual and group-level variables.

It's easy to use and is a great platform to encourage social learning.

Some of the learning plan feedback features available on mobile are not yet available on desktop

Allowing us to share training with all parts of the business quickly that would normally take months or years to do and it's been hugely beneficial since the pandemic.

Fuse Universal is a a system that supports numerous learning solutions with a focus on 'workflow learning'. The features are futher enhance with a MS Teams Fuse App and plugins for youtr favourite web browser.

As with any system, it's not 100% perfect. There are some niggles within the system, particulary those inherent of a classic LMS. However, the team at Fuse Universal are forward thinking and continuously look for ways to improve the platform. They encourage their customers to feedback and see this as a high prioirty.

Fuse Universal are investing energy and resopurces into integration of Artificiual Inteligence into the platform. I feelthat FUSE universial has made huge progress in this area and really excited to see the developments later this year.

I like how learning plans look, the ability to make things custom to any business, fact that it acts like "social media" platform for communities, and also simple things like adding digital signatures to documents etc. I love that people can learn and also share their insights with each other and engage. It has a lot of potential.

Not that I completely dislike it, but the fact that coding is used made it a bit difficult for me and also, sometimes there is a slower response to a change (but that isn't really a big deal - just was a bit stressful when I was learning how to use it and felt like I might be messing things up - I just needed to wait a bit).

Currently sharing important information with clients in one place, signing NDAs virtually, training of new employees and using it as ongoing digital learning platform for our clients.

Very easy to use for users with social media as well as classical LMS functionalities

Some functionalities are not perfectly designed for shopfloor requirements (workers without Email adress)

Perfect if all your users have company email and are open to user the app on their private smartphones

We are supplying all Learning materials in Learning plans per role and we are managing all physical trainings with Fuse

The platform is highly customisable, according to your business needs. This is great for me, as it means I can tailor each of our communities to the visual identity of the relevant programme or department, and can easily highlight new or relevant content. The technical support team are also incredibly efficient - they respond quickly no matter what time of day, and deliver fantastic levels of customer service.

The downside to so much customisability is that you need to have at least basic HTML/CSS skills to really get it looking how you want it to, and it can take a fair chunk of time to get everything looking and working how you'd like it to if you're not confident in your visual design and coding skills. I'd recommend taking time to really plan out exactly what you want to use the platform for, and avoid trying to be everything to everyone (it can very quickly become a beast otherwise!).

We support all of our entry level programmes with a virtual learning plan, using Fuse to manage the live events sign up and to provide pre-/post- work for our workshops. It's a really helpful tool to allow the business to self-service with a lot of skills and knowledge building, and it allows us to reach a wider base with our training - freeing up our subject matter experts to add more value than just repeating the same 20 minutes of training 50 times a year! We've increased our usage dramatically during the pandemic, as a way of ensuring our employees have access to the training they need as soon as they need it.

Simplicity to get started and the mobile capability

The product was ahead of the market, so little understanding about the value offered.

Good engagement team.

Moving from macro-learning to micro-learning