FullStory Reviews

Ability to replay the user session and view all different analytics

Not much that I can think of. We use this in many of our Web applications

Works very well to debug your production issues

I love having a a full analytics platform to keep track of what my customers are doing. I really like how you can watch sessions right in context of your metrics.

I wish there was an easier way to tag elements for tracking. A browser plugin perhaps?

It is helpful for conversion rates. If a user flow has a low or slow conversion rate, we know we need to enhance that follow to make it more usable.

FullStory makes it easy to view user sessions to know how to best support our users with questions or difficulties. We have been able to create clearer training for our users and as a product team, build new features that our clients have requested. I use FullStory every day and it's part of my routine to open it and have it ready. It doesn't take much to onboard a new colleague to the product and everyone is very impressed when they use it. Additionally, I have explored the heat maps, segments, and metrics and it has supported our efforts to improve our app.

FullStory has so many features I don't think I have had the opportunity to explore all of them yet.

Users often exaggerate their experience on our platform or describe a different experience than what they are doing. We can provide efficient support once we actually know what it is that they are seeing or doing. It has been great to know how to reproduce issues on our end and view events we can't reproduce. It's very common around here to send multiple links a day from FullStory to view user sessions. To add, what client's say they use and what they actually use is not always accurate, and with FullStory we know that and can improve where needed.

FullStory's ability to quickly setup and iterate useful Dashboards to track user actions. Dashboards have been invaluable in sharing data quickly across teams and comparing data sets over various time periods.

Integration with other tools and export of data limits the functionality of the product as part of a larger tech stack.

FullStory allows me to track user interactions in real-time, as well as aggregate past data for ease of reporting. It also allows me to find new pain points easily, so I can address them with our team.

Fullstory offers an incredibly powerful capability that allows me to uncover issues, identify key patterns, analyze user behavior, and quantify them effectively. One of the standout features is the ability to measure the conversion rates of different user segments and make insightful comparisons between them. This functionality provides valuable data-driven insights into how well specific user groups perform, enabling me to make informed decisions and optimize conversions. With Fullstory, I have the tools to not only discover issues but also to quantify and measure the impact of different user segments, bringing a new level of clarity and effectiveness to my analysis.

There are some by default segments provided by Fullstory that are not that reliable, such as New this week. If you ae not capturing 100% of your traffic you cannot trust this 100%, but that's a minor issue.

It gives you the most authentic picture of how your users behave on your site and allows you to quantify key behavior, so we can prioritize issues properly.

FullStory makes it easy to view user sessions to know how to best support our users with questions or difficulties. We have been able to create clearer training for our users and as a product team, build new features that our clients have requested. I use FullStory every day and it's part of my routine to open it and have it ready. It doesn't take much to onboard a new colleague to the product and everyone is very impressed when they use it.

FullStory has so many features I don't think I have had the opportunity to explore all of them yet.

Users often exaggerate their experience on our platform or describe a different experience than what they are doing. We can provide efficient support once we actually know what it is that they are seeing or doing. It has been great to know how to reproduce issues on our end and view events we can't reproduce. It's very common around here to send multiple links a day from FullStory to view user sessions.

I like how easy it is to create funnels and watch sessions of actual users as they use our website. It makes understanding what the user is doing so much more tangible. The Inspector tool is so helpful to zero in of customer pain points and provide valuable information back to our developer teams.

I think there are some areas that could be improved in for example the Dashboard space. It would be great if we could have more control over the presentation of the widgets and of the graphs (pie charts for example).

FullStory is giving us a vital edge over other analytics tools because we can easily create custom funnels to answer specific questions we want answers for. Being able to watch sessions that match a funnel's parameters is so valuable becuase we can see why and why not a customer is succeeding at a particular task. It allows me to better indentify new opportunities to further improve our website.

The ability to quickly find any data you need, without custom logging. This could be a question related to a single user session, or larger product usage question.

I'd love to see more functionality built out within the dev tools section of session replay. For example, being able to search over all network request logs, including their request bodies and response bodies

Fullstory has sped up our debugging process considerably. It also makes it easy to tell how widespread certain behaviors or usage are.

Session replay is invaluable for empathizing with users - for example, seeing where their mouse goes before they find the feature/button they're looking for.

Analytics: Fullstory offers a no-SQL way to track product launches, and monitor important metrics on the frontend

Full story has made it easier to have conversations between product and UX on direction of features. Finding pain points. which features are being used, their value. Additionally the ability to track key performance metrics simpifies the process. Alerts, metrics, journeys, and funnels allow us to turn the wealth of data into meaningful and most importantly actionable decisions. Fullstory give a lot of support and does a lot to help track their customers own experience throughout use, setting up users for success.

Beyond product and UX, engineering comes to the party through ease of being able to watch exactly what issues or bugs the user ran into. It helps coordination across departments, and rather than arguing with vaugue "what i feel statements" we can verify and move forward.

The hardest part of getting FullStory going is getting internal adoption across teams. Once value is seen it is easy to get going, but it can be difficult to get teams to engage due to things initially feeling overwelming. You will need an evangelist in the company to help give different teams their "ah ha moment" to get them adopting.

Providing specific Product, UX, and Eng. sessions and data to help drive decision making.

The depth of data tha fullstory has is great.

Too much data :) Sometimes it can become overwhelming.

Getting the user journeys fixed and optimized.