Freshteam Reviews

User Rating

4.6/5 (Based on 66 Ratings)

Rating Distribution

Excellent
71.2%
Very Good
21.2%
Average
3%
Poor
3%
Terrible
1.5%

User Sentiments

User-friendly Interface, Efficient Applicant Tracking System, Extensive Integrations, Recruitment Automation

Limited Mobile App Functionality, Occasional Bugs, Insufficient Customization Options, Lack of Multilingual Support

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Review Summary

Overall, Freshteam receives positive feedback from users, earning an average rating of 4.3 out of 5 stars across multiple review platforms. Reviewers praise the software's user-friendly interface, comprehensive features, and excellent customer support. Many users highlight the platform's ease of use, even for those with limited technical expertise, and its ability to streamline HR processes and improve employee engagement. The software's mobile app is also appreciated for its convenience and functionality. However, some users have reported occasional glitches and integration issues, suggesting the need for further improvements in the software's stability and compatibility.

Pros

Easytouse interface with a modern and intuitive design for enhanced user experience.
Streamlined onboarding process ensures a quick and seamless implementation.
Robust reporting and analytics capabilities aid in informed decisionmaking and datadriven insights.

Cons

Limited customization options might restrict tailoring the platform to specific business requirements.
Occasional performance issues may hinder seamless operation, requiring technical support intervention.

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Reviews

Mohammed S

July 20, 2023 Source: G2.com

"Software that eases the hiring process - FT"

What do you like best about Freshteam by Freshworks?

The most helpful feature is the generation of reports. We're able to track the entire recruitment cycle of a candidate on a daily/weekly/monthly basis. The entire process is just automated and once you set up the key attributes you require in your reports thats it. You are free to customize the criteria and then the mail is automated based on your desired timeline.

What do you dislike about Freshteam by Freshworks?

One downside of the tool is that there are a number of bugs which keeps on occuring showing an error. though these are not very frequent but they act as a setback for a fast paced hiring environment. There also is this occur which has been very frequent in the past few months i.e. once you draft a mail to the candidate and send it across the page shows an error 404. Though it shows an error yet the mail is sent to the candidate. At times the same mail is sent twice to the candidate. This is a major drawback in the software as the experience is not smooth enough.

What problems is Freshteam by Freshworks solving and how is that benefiting you?

Freshteams helps us in tracking and maintaing a surplus amount of candidates for a particular job opening. This way we're able to receive and manage a huge number of applications for the role which in return helps us to identify the best candidates among the pool. The parsing feature automatically picks up the details ont he resume and auto fills the Name,number,email and the key highlights of the candidate's resume. This helps us to quickly asses the candidates and choose the best among the pool. The time invested on each and every profile is less as compared to the traditional way. Thus impovising our productivity. Also, if we found some good candidates for whom we do not have an immediate requirement but might need in near future. Through fresteam we're able to label and save the candidates resume as a talent pool. A backup full of quality candidates indeed.

Anonymous User

July 12, 2023 Source: G2.com

"Great solution!"

What do you like best about Freshteam by Freshworks?

We manage our company's activities through Freshteam, a very intuitive and user-friendly tool. Our employees and our recruitment are all dependent on Freshteam.

What do you dislike about Freshteam by Freshworks?

nothing really to dislike at this point having seen it all

What problems is Freshteam by Freshworks solving and how is that benefiting you?

We manage our company's activities through Freshteam, a very intuitive and user-friendly tool. Our employees and our recruitment are all dependent on Freshteam.

Osman Y

April 6, 2023 Source: G2.com

"freshworks useful"

What do you like best about Freshworks?

All products of freshworks are loved by our employees.

What do you dislike about Freshworks?

no bulk application, separate license fee for each application

What problems is Freshworks solving and how is that benefiting you?

call center chat and crm are used with a single license.

Merl

November 9, 2021 Source: Financesonline.com

Application made easy

PROS: Freshteam makes working like a walk in the park. On its user interface, we can access an applicant's full information. It really is a one-stop-shop platform that saves time and makes the process faster and more convenient for our HR.

CONS: This platform is all that I need for work. There is nothing I don't like about it.

Kari

September 2, 2021 Source: Financesonline.com

Affordable yet efficient

PROS: I used to spend more time doing everything manually. Freshteam made my recruitment process easier and simpler.

CONS: I cannot say I dislike anything. But I'd want Freshteam to develop features and tools to help with payroll and performance management.

Easter

August 30, 2021 Source: Financesonline.com

Freshteam is one of the most simplified apps meant for hiring and onboarding.

PROS: Freshteam has made a significant contribution to our organization by serving as a tool that breaks down barriers. We made sure that all employees get to know each other by encouraging them to communicate with each other consistently. It has been so long since I started looking for a tool similar to Freshteam, but I always fail. The last platform was difficult to use, that discouraged employees from using it.

CONS: The people behind Freshteam always make sure that they deliver results on time. They never make any false promises; that is why I do not have anything negative to say against them.

Barry

May 28, 2021 Source: Financesonline.com

Awesome features!

PROS: With Freshteam, I can promote the company in various channels that enable me to find potential candidates so I won't miss out on finding the best one. And that is what I love about the app. Freshteam features are very functional which are very helpful when it comes to the recruitment process. It makes our job postings easy and convenient, especially the feature that helps filter out job candidates, and their contact details. Also, it's archiving system is best when storing and saving various data for later use.

CONS: I am looking forward to seeing more features and tools to come

Ima

May 1, 2021 Source: Financesonline.com

Gets the job done!

PROS: Freshteam is an efficient tool to manage candidates. It makes my job a lot easier since it automates the tasks that I used to do manually like scheduling interviews, documenting feedbacks, and collecting and digitally organizing the documentary requirements of our candidates.

CONS: I'm noticing a totally fixable issue on auto-scheduling and mailing. It did send a notification to the wrong candidate a couple of times. I'm also really looking forward to having the Freshteam app linked to our website for an optimal experience.

Tabitha

April 28, 2021 Source: Financesonline.com

Hassle-free recruitment process.

PROS: This software has revolutionary features that definitely leveled up my company's recruitment process -- from creating job offers to selecting the most fitting candidate. It allows me to post job offers to various channels which also helps in promoting our company. The software has customizable templates that aid in filtering out applicants based on our company's needs. It also neatly organizes and archives information which makes it easier for us to browse through our candidate pool and contact potential employees.

CONS: While I am satisfied with the current features of Freshteam, I do believe that it can still be further optimized and updated as HR management trends continuously evolve.

Jana

January 7, 2021 Source: Financesonline.com

A small non-profit can benefit from this product.

PROS: I'm happy to know that the customization level and other options are available. We currently have a small international team. Fortunately, everyone in that team can figure things out and work together. I like the fact that it's affordable while giving the user a ton of options and freedom.

CONS: It's not because I hate usng it. But it'd be nice it has multilingual support. While automated labels, field names, and button labels can be edited, I would be grateful if the whole career site can converted into another language.