Freshsales Reviews

User Rating

4.7/5 (Based on 38 Ratings)

Rating Distribution

Excellent
78.9%
Very Good
15.8%
Average
5.3%
Poor
0%
Terrible
0%

User Sentiments

User-Friendly Interface, Comprehensive CRM Features, Excellent Customer Support, Effective Sales & Marketing Automation

Limited Third-Party Integrations, Occasional Software Bugs & Glitches, Mobile App Functionality, Confusing Pricing Structure

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Review Summary

Freshsales is praised for its user-friendliness and ease of use, particularly for beginners. Users appreciate its intuitive interface, clear navigation, and quick learning curve. It’s often cited as a valuable tool for managing customer data, tracking sales progress, and streamlining workflows. Freshsales integrates well with other Freshworks products, making it a comprehensive solution for small and medium businesses. However, some users report slow loading times, limited customization options, and occasional bugs.

Pros

Userfriendly interface: Freshsales' intuitive interface makes it easy for users to navigate and access relevant information.
Customization: Freshsales allows users to customize their CRM to fit their specific business needs and processes, including custom fields, pipelines, and reports.

Cons

Limited reporting capabilities: Freshsales' reporting capabilities are somewhat limited compared to some of its competitors, making it challenging to generate indepth insights.
Occasional performance issues: Some users have reported occasional performance issues, such as slow loading times or glitches, which can disrupt workflow.

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Reviews

Mylo

May 22, 2024 Source: Trustpilot.com

Their support is the best in the…

Their support is the best in the business, always reply to my email, and they always double check my query is resolved if I don’t respond :)

Anonymous User

January 17, 2024 Source: G2.com

"Simple and functional"

What do you like best about Freshsales?

Functionality, with all features inclusive

What do you dislike about Freshsales?

sometimes slow, the basic layout sometimes requires long processes

What problems is Freshsales solving and how is that benefiting you?

Nil

daniel w

December 7, 2023 Source: G2.com

"best free CRM"

What do you like best about Freshsales?

it was the only free CRM and it was soo good considering the prices for similar features on paid crms

What do you dislike about Freshsales?

the right side layout is sometimes confusing

What problems is Freshsales solving and how is that benefiting you?

gather all my clients info into wone place we had an issue Disorganized customer data Freshsales addresses the challenge of managing customer data by providing a centralized CRM platform including contact details, communication history, and deal progress, in a structured and easily accessible manner.

BrijMohan C

November 22, 2023 Source: G2.com

"It is very easy to use."

What do you like best about Freshsales?

Easy to operate and easy to check the all details.

What do you dislike about Freshsales?

Very Slow some times and not working properly.

What problems is Freshsales solving and how is that benefiting you?

Sometime we found same lead with many time.

Please fix it so that I am not getting any duplicay

Jim H

November 17, 2023 Source: G2.com

"Just gets better!"

What do you like best about Freshsales?

The product continues to "usefully" evolve! And, I get to "usefully" evolve with the software!

What do you dislike about Freshsales?

There's a few small features that I'd like to see addressed that don't get addressed

What problems is Freshsales solving and how is that benefiting you?

I am a start-up and keeping track of my evolving client base!

Vasundhara B

November 16, 2023 Source: G2.com

"The best CRM out there at the moment"

What do you like best about Freshsales?

I like how easy reporting is. We are a sales-driven company, and CRM for us is crucial.

What do you dislike about Freshsales?

Web forms have limitations. It cannot easily automated with Google Forms.

What problems is Freshsales solving and how is that benefiting you?

Reporting is easy with FS. Its highly customizable nature is superior.

Joheb H

November 16, 2023 Source: G2.com

"Super easy and super useful"

What do you like best about Freshsales?

Keeps track of work. Lead, account, deal, payment, crm management all in one

What do you dislike about Freshsales?

Nothing as of now. it is of full use to me

What problems is Freshsales solving and how is that benefiting you?

All sales related things

Umair U

November 10, 2023 Source: G2.com

"FRESHSALES IS BEST"

What do you like best about Freshsales?

Very hand alot of features very economical price

What do you dislike about Freshsales?

when any update is coming sometimes it got stuck for a while

What problems is Freshsales solving and how is that benefiting you?

just try when new updates are coming user dont be intrupt

Leon H

November 10, 2023 Source: G2.com

"Great CRM for Corporate use"

What do you like best about Freshsales?

Insight of all communication of your leads to customer tracking, The fact that it can set reminders and link with your google account. No limitations on most features, This app is amazing for the sales force.

What do you dislike about Freshsales?

I need an option to put a client on hold and automate a tast to revisit any old clients

What problems is Freshsales solving and how is that benefiting you?

I havent had a problem as yet to assist me with this feature.

Chen Mae M

November 9, 2023 Source: G2.com

"UI Made Better and More User Friendly."

What do you like best about Freshsales?

I like that is had always been easy to navigate and now it is more user-friendly.

What do you dislike about Freshsales?

Activities Dashboard does not have option to choose number of items to show.

What problems is Freshsales solving and how is that benefiting you?

I get to do many tasks all in Freshsales -- send emails, save/access contacts, create and manage tasks/meetings/sequences and track these, among many others.

Freshsales Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Freshsales?

Review Summary

Pros

Cons

Mylo

Anonymous User

daniel w

BrijMohan C

Jim H

Vasundhara B

Joheb H

Umair U

Leon H

Chen Mae M

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