Freshchat Reviews

very convenient to use and easy to access

Nothing it is easy to access. Some times there is a lag

For all the customers concern we help with fresh chat

-Direcly integrated with CRM

-Easy to use

-Works with WhatsApp

A bit of bugs and glitches while using Chrome. Takes time to load

Customers find it handy and helpful to connect with an agent via WhatsApp

It is good, fast, and smooth which meets the criteria of giving the solutions to issues of the customers via different channels connected within the organisation.

Freshchat doesn't have an auto-solving mechanism like when we are handling particular customers at that time executives are busy solving the queries of the existing customers on live chat. Still, those customers who are in the queue should not be unheard of for there issues so the fresh chat should slowly start solving the customer's issue at least in the initial stage so the customer will feel engaged. It will hold retain the customers in the particular business rather than giving bad reviews of products and customer service.

Freshchat is a medium for communicating with customers.I use it to solve the queries of the Doctors and Business Development Executives via chats and it is helpful as it is smooth, fast, and reliable for my work.

Based on my time using the Freshchat platform, I’d say this tool is a relatively straightforward and convenient solution for customer service. It combines live chat functionality with AI bot support and self-service solutions so that you can deliver scalable, omnichannel support to clients.

The unified agent workspace is brimming with tools to engage your team and empower them to deliver more personalized experiences.

As of now there dislikes, happy to use such a great tool

Not much dislikes on tool but need a bit UI enhancement

The real time chat assistance given by freshchat is simply superb and the interface is very simple to understand which makes it very dependable.

There is nothing I dislike in freshchat however I feel freshchat needs to implement the option to delete the test sent to customer by error. It can be taken as feedback.

Freshchat helps us to communicate with multiple users at a time and thus saving time and increases the productivity.

I like being able to keep track of my conversations.

Freshchat can have a delay in response making it harder to keep communication going with the customer in a timely manner.

Allow us to communicate with customers no matter what language they speak.

The interface is so simple that even agents with no experience using chat support tools can use it. It's very easy to use, it's fast, and all information about the customer is there. It lets you know which page the customer is chatting from, the product they are interested in, their location, and even the device they are using which is very important especially when handling tech-related issues.

Their customer support is very helpful, too! If I have questions about it, they reply fast.

Not really dislike but I hope Freshchat can allow us to merge duplicate chats :)

The biggest help Freshchat has given us is it has given our support team the ability to assist and resolve customers' concerns faster. It greatly increased our customer satisfaction, as evident in our chat feedback and Trustpilot reviews. It also helped us big time with our sales. Over the years, most of our sales came from chat.

Features like creating tickets directly from clientelle chats, and the canned response tool saves time on typing up an answer.

There's no other software like Freshchat, and so far I haven't run in to anything that I dislike.

It helps with chatting with customers directly with the help of your tools that make conversations a fast and productive process.

The support I got post and pre onboarding.

Nothing. It was a smooth transaction working with the onboarding team.

Data reporting. Our old solution has a complicated interface-building dashboard. Freshdesk have simplified that for us and the templates are relevant to Customer Service.

Real-Time Omnichannel Suppport for digital customer channels.

Easy to onboard, Familiar to their other offerings & works well with freshworks products.

WhatsApp Integration works as intended.

Bot builder makes the repeated data collection easier.

Over scale the pricing can be hefty. Various features are limited to pricing tiers.

Real-Time User Support & Other Conversational Marketing via WhatsApp Api.