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Freshbooks Reviews

User Rating

4.3/5 (Based on 3,302 Ratings)

Rating Distribution

  • Excellent

    56.5%
  • Very Good

    28.3%
  • Average

    5.5%
  • Poor

    3.1%
  • Terrible

    6.6%

User Sentiments

Ease of use, Intuitive Interface, Excellent Customer Support, Robust Reporting

Price Increases, Mobile App Issues, Lack of Integrations, Bank Syncing Issues

Do You Use Freshbooks?

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Review Summary

FreshBooks receives positive reviews for its ease of use and user-friendly interface, particularly for invoicing and time tracking. Users appreciate the intuitive design, professional-looking invoices, and the ability to accept payments online. However, some users report issues with the mobile app, bank reconciliation, and limitations in customization options. The pricing structure is also a point of contention, with some users finding it expensive for the features offered. Overall, FreshBooks is well-regarded for its straightforward functionality and effective billing solutions, making it a popular choice for freelancers and small businesses.

Pros

  • FreshBooks is userfriendly and easy to navigate, making accounting tasks simple.
  • The platform integrates with numerous payment gateways, facilitating online payments.
  • FreshBooks offers excellent customer support, always ready to help resolve issues.

Cons

  • FreshBooks is expensive compared to other accounting software options, especially for those with large client bases.
  • The new FreshBooks platform has eliminated some crucial features, leaving users with limited functionality.
  • FreshBooks often experiences downtime and bugs, resulting in service interruptions and disruptions to business operations.

AI-Generated from the text of User Reviews

Reviews
c

customer

October 1, 2024 Source: Trustpilot.com
Thank you for letting me know about the…
Thank you for letting me know about the upgrade!
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JN

Jeremy N

February 7, 2024 Source: G2.com
"FreshBooks Keeps Bookkeeping Fresh for Small Agencies"
What do you like best about FreshBooks?

It was helpful to get us up and running with an online estimating/invoicing solution.

What do you dislike about FreshBooks?

We outgrew it after a few years. That's all. Otherwise it was really a great system.

What problems is FreshBooks solving and how is that benefiting you?

Like I said before, it gave us the opportunity to turn to the cloud for our accounting setup.

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SB

Sue B

January 26, 2024 Source: G2.com
"FreshBooks Helped Me Take My Business to The Next Level"
What do you like best about FreshBooks?

There are so many things I like about FreshBooks, it's difficult to say what I like best about it. If I had to narrow it down to one thing I would say it's their phenomenal support. Whenever I have a question, whether it be big or small, I love the fact that I can call a number and reach a real person quickly. Support is always friendly and knowledgable. They've helped me out of a jam more than a few times.

What do you dislike about FreshBooks?

There is not much bad I can say about FreshBooks, however I think they could add a few more features that might make it more attractive to freelancers. I think it would be great to have a way that I could create payment buttons to put on my website.

Recommendations to others considering FreshBooks:

FreshBooks is a solid choice. I highly recommend giving it a try in your business. I think it will meet or exceed the needs of most small businesses or freelance entrepreneurs. The ease of use and the support are the two biggest reasons I've stuck with them for so long.

What problems is FreshBooks solving and how is that benefiting you?

FreshBooks has made tax time so much easier. I use it to import all of my banking information so it's a great way to keep track of all my spending. Then I categorize my spending into categories that are congruent with my expense categories that I use when I file my taxes. Anything that is a personal expense, not related to business, I put in a personal category. This helps me to keep running totals of all my business expenses and keeps them "separate" from personal expenses.

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JL

Jinx Lothar

December 6, 2023 Source: Trustpilot.com
Happy time. Useful product
Had a really pleasant time while talking to one of FreshBooks' account manager. John was super talkative, polite and well trained in his profession. Having service with FreshBooks for just a little over 3 years, had few issues in the past, got solved right away. Would recommend their service to my partners.
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JP

Julie Porter

November 13, 2023 Source: Trustpilot.com
Shaq was very friendly and…
Shaq was very friendly and knowledgeable. He talked me through and demonstrated how to get the most for my businesses. Shaq was very informative and patient. Thank you Shaq
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TM

Tracey Lizsa M

November 2, 2023 Source: G2.com
"Excellent program for the cost!"
What do you like best about FreshBooks?

Easy to use

No learning curve

App for the phone is excellent (scanning receipts)

Creating invoices is simple

Tracking and sorting expenses is easy

What do you dislike about FreshBooks?

Reporting function isn't as robust as Quickbooks BUT it is a quarter of the cost!

What problems is FreshBooks solving and how is that benefiting you?

Invoicing to customers, expense tracking and revenue reporting. An overall financial management program.

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D

DoctorB

October 9, 2023 Source: Trustpilot.com
More great FreshBook experience
A follow up review to the first I posted.... yet more great service from FreshBooks with another special shout out to Connor who has gone above and beyond to support me landing on the platform; and done so with patience and responsiveness. Just started using the platform and am so excited to find such a great resource. Two thumbs up for Freshbooks. I think this will be a game changer for how I invoice!
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SP

Shaun Prior

September 26, 2023 Source: Trustpilot.com
Cannot believe how helpful this is
Cannot believe how helpful this is. Powerful, comprehensive, intuitive and efficient. This will be invaluable for my business for sure. Particularly love the wealth of support especially my own dedicated account manager Connor Graham who reached out to me immediately on sign up and has been there ever since. Absolutely delighted to recommend this office suite for whatever your business needs require.
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TT

Thúy Nga Trần Thị

September 14, 2023 Source: Trustpilot.com
Quick and Helpful Supprort
Our Raj - Account Manager was really helpful in supporting us to address all the problems regarding to our payments. A great experience with Freshbook team
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SC

Stephen Cox

September 11, 2023 Source: Trustpilot.com
Cornwall
It was easy to talk and discuss things, look forward to another call in a couple of weeks.
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