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Technical team on our account management is friendly and fairly helpful
The entire interface is clunky, slow or unresponsive often. It is made up of several widgets that don't always work together well. They are long overdue to getting away from using Flash and switching to HTML5.
Works well enough for what you're paying for. But could be a better value.
We stream live video of our educational courses for CPAs to recertify and though most of the time it does its job, it often freezes up or stops working altogether.