FourKites Reviews

User Rating

4.6/5 (Based on 268 Ratings)

Rating Distribution

Excellent
72.4%
Very Good
20.9%
Average
5.6%
Poor
0.7%
Terrible
0.4%

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Review Summary

FourKites is a popular platform for shipment tracking and visibility, lauded for its user-friendliness and real-time updates. Users appreciate the ease of navigation, detailed information, and ability to share tracking links with customers. However, some users experience occasional technical issues and delays in customer support response times. Additionally, a lack of carrier participation can limit the platform's effectiveness, with reports of inconsistent tracking and limited carrier integration. Despite these drawbacks, FourKites remains a valuable tool for improving communication, managing deliveries, and gaining insights into the supply chain.

Pros

FourKites provides realtime tracking, enabling efficient management of shipments and proactive customer communication.
The platform offers a userfriendly interface, simplifying navigation and making it easy to find necessary information.
FourKites integrates seamlessly with existing TMS systems, streamlining workflows and reducing manual tracking efforts.

Cons

Carrier compliance can be a challenge, as not all carriers consistently provide accurate data or utilize the platform.
The platform may have a steep learning curve for some users, requiring time and effort to become fully proficient.

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Reviews

Janet M

April 3, 2025 Source: G2.com

Quick and easy to use.

What do you like best about FourKites?

The ability to locate trailers and orders as needed.

What do you dislike about FourKites?

Missing Information causes the ability to locate trailers not be as effective.

What problems is FourKites solving and how is that benefiting you?

The ability to schedule our loads and get driver in and out in a timely manner.

Jennie E

April 3, 2025 Source: G2.com

Outstanding Technology!

What do you like best about FourKites?

The Dynamic Yard Plus features make managing my yard and team a time saver for someone that does not have spare time! Life saver to me!

What do you dislike about FourKites?

Nothing, it is extraordinary and top shelf service to boot!

What problems is FourKites solving and how is that benefiting you?

Incorrect data input by team members, it helps to coach the team when error entries are found that make the system faulty only due to false data entries.

Kevin S

February 4, 2025 Source: G2.com

Great for tracking to verify times, length @ receivers, and where the truck is located at all times.

What do you like best about FourKites?

Wish there was a way to include Reefer trailers that have a temperature reading of the trailer. similiar to tracking the position and the temperature at all times.

What do you dislike about FourKites?

I dislike that it can be manually changed, meaning carriers can go in and change times around and there is no good way to know what was changed.

What problems is FourKites solving and how is that benefiting you?

Verifying position or loads and length of detention at receivers.

Jordan R

February 4, 2025 Source: G2.com

A dynamic resource for tracking live shipments

What do you like best about FourKites?

The quick access to data and the ability to filter the data at the customer/receiver level

What do you dislike about FourKites?

There are opportunities where tracking data is lost or not updated for various reasons. Form a user standpoint it is hard to know that what I am viewing is now no longer accurate because of changes that occurred with the load,

What problems is FourKites solving and how is that benefiting you?

Reducing email traffic in efforts related to shipment tracking

Nandish M

January 23, 2025 Source: G2.com

Good link with geofencing, accurate updates

What do you like best about FourKites?

Ease of tracking and user friendly interface for both the driver and brokers who use it. Provides useful information for the deployer and user as well.

What do you dislike about FourKites?

Accurately provides an ETA to delivery as per driver's movement.

Recommendations to others considering FourKites?

Ease of multi platform integration.

What problems is FourKites solving and how is that benefiting you?

Does not have an integrated way to keep track of temperature of the product being transported. Would have been better to get updates on temperature too on critical products.

suraj s

November 6, 2024 Source: G2.com

FourKites is the good and smart tracking delivery platform i appreciate it

What do you like best about FourKites?

live tracking orders and complete tracking history showing with time zone

What do you dislike about FourKites?

not that but working website slow but thats not bad

What problems is FourKites solving and how is that benefiting you?

Transform your supply chain with Visibility Everywhere. FourKites tackles the unique challenges faced by shippers from every industry to deliver powerful, tailor-made solutions.

Althaf Hussain S

November 6, 2024 Source: G2.com

Great took for live tracking of your goods

What do you like best about FourKites?

This is a great tool in first place which gives the live tracking and estimates the arrival based on current globcal situation. from my past experience of 6months using this tool, i can say its accuracy is 95% while tracking the shipments which is outstanding in the current global issues we are in

What do you dislike about FourKites?

I like to have more insights based on user requirements like if the customer is receiving the material from same vendor again and again it should give him the details on his dashbaord without him checking

What problems is FourKites solving and how is that benefiting you?

I am a production and material planner, fourkites helps me to estimate the availability of RM for my production and deliverables to my customer.

Verified User in Building Materials

October 29, 2024 Source: G2.com

I like that the program is neat and organized I need access to a deep dive training video We are staying on top of truck shipping review

Michelle P

September 26, 2024 Source: G2.com

Highly Recommend FourKites

What do you like best about FourKites?

FourKites Customer Success team is very responsive, technical support is quick to respond and resolve issues and overall FourKites is dedicated to helping improve carrier compliance and to trouble-shooting issues with carriers. The FourKites team goes above and beyond to help us fully utilize their real-time visibility solution to improve service to our customers. All of our FourKites contacts are highly professional and a pleasure to work with. The user interface is easy to use and intuitive even to first-time users. Carrier onboarding is simple. The real-time visibility solution was easy to implement and carrier integration was/is simple.

What do you dislike about FourKites?

I can't speak to any downsides specific to FourKites. Their data is only as good as the carriers' data. Some carriers are difficult to get onboarded, especially for cross-border shipments. But that is not a FourKites' issue.

What problems is FourKites solving and how is that benefiting you?

FourKites is helping us step up service to our customers by eliminating back-and-forth email traffic to provide load updates to customers. They are also helping us resolve issues with carrier compliance. We are always seeing enhancements to the product making it easier and easier to use with every upgrade/enhancement. It is obvious they listen to their customers' suggestions for improvement.

Verified User in Food & Beverages

September 10, 2024 Source: G2.com

FourKites, the solution for your inventory

What do you like best about FourKites?

Personally I like FourKites because it help automate the processes and helps track from supplier to distributor.

What do you dislike about FourKites?

I feel the thing that is hardest about fourkites is the setup. It does take a level of technical knowledge to setup and troubleshoot.

What problems is FourKites solving and how is that benefiting you?

The main thing fourkites has help us solve is the supply chain delays. This has benefited me because we can help alert customers of any delays we may have.

FourKites Reviews

User Rating

Rating Distribution

Do You Use FourKites?

Review Summary

Pros

Cons

Janet M

Jennie E

Kevin S

Jordan R

Nandish M

suraj s

Althaf Hussain S

Verified User in Building Materials

Michelle P

Verified User in Food & Beverages

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