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Formstack Documents Reviews

User Rating

4.7/5 (Based on 253 Ratings)

Rating Distribution

  • Excellent

    74.3%
  • Very Good

    21.3%
  • Average

    3.6%
  • Poor

    0.4%
  • Terrible

    0.4%

Do You Use Formstack Documents?

Write a Review

Review Summary

Users consistently praise Formstack Documents (formerly WebMerge) for its ease of use, particularly in creating and customizing documents. The platform's seamless integration with various services like Zapier and Salesforce is a major advantage, enabling users to automate document generation and streamline their workflows. While some users highlight the cost as a potential drawback, they generally agree that the platform's efficiency and robust functionality outweigh the expense. Challenges with the user interface and occasional difficulties with third-party integrations are also mentioned, but these are typically balanced by the excellent customer support provided by Formstack Documents.

Pros

  • Easy and intuitive user interface for quick setup
  • Seamless integration with other tools, including Zapier
  • Robust automation capabilities for efficient document creation
  • Reduces manual data entry and saves significant time

Cons

  • Pricing can be high for some users, especially for large volume needs
  • Limited support options for nonUS customers, with time zone challenges
  • Document builder may not be userfriendly for less technical users
  • Needs a more robust debugging system, as finding errors can be timeconsuming

AI-Generated from the text of User Reviews

Reviews
TA

Tonya A

October 26, 2023 Source: G2.com
"The product works great and the suppport team is fantastic!"
What do you like best about Formstack Documents (formerly WebMerge)?

We switched to Formstack Documents from much more expensive solution and cut our costs in half. The transition was seamless and the support team was very helpful with helping us get our documents properly configured. I have had to reach out to Support a few times since the initial transition and they are very responsive and were able to help resolve any isuses quickly.

What do you dislike about Formstack Documents (formerly WebMerge)?

I wish there were more merges included in the Starter plan. We occastionally get close to or up to our document merge limit on the Starter plan (150 merges). We would be more comfortable with a 200 document merge limit but the cost to add 50 more merges as an add-on is simply too high and would bring our cost per merge up to around $0.70. For context, we are currently paying around $0.64/merge. The teams plan is a much better deal at $0.36/merge (limit of 500/month) but it would double our cost and we would not come close to using 500/month.

What problems is Formstack Documents (formerly WebMerge) solving and how is that benefiting you?

We use this product to merge data into our Sales proposal.

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KJ

Katie J

October 24, 2023 Source: G2.com
"Formstack Doc"
What do you like best about Formstack Documents (formerly WebMerge)?

Formstack Documents is very easy to use and you are able to have it sent to a person or a shared drive which makes it easy when multiple folks need the documents. We use formstack documents for HR, IRB, Withdrawal Forms, etc.

What do you dislike about Formstack Documents (formerly WebMerge)?

The merge part to the document side can be a little aggrevating but overall the product is worth it.

What problems is Formstack Documents (formerly WebMerge) solving and how is that benefiting you?

It allows multiple users to receive one document. It cuts out a lot of back and forth emails.

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AS

Afifi S

October 24, 2023 Source: G2.com
"Excellent document merging system"
What do you like best about Formstack Documents (formerly WebMerge)?

Very easy to use system and very flexsible.

What do you dislike about Formstack Documents (formerly WebMerge)?

Data Routing image atachment can't be controlled or resize. Please add feature to be able to resize or change the orientation from Formstack Document.

What problems is Formstack Documents (formerly WebMerge) solving and how is that benefiting you?

We are no longer using manual enrolment form. Since we used Formstack Form & Formstack Document, the enrolment process is now seamless.

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DK

Don K

October 24, 2023 Source: G2.com
"Longtime user and still finding new applications"
What do you like best about Formstack Documents (formerly WebMerge)?

Formstack automates so much of our back office now it's hard to imagine being able to fuction without it. We have integrations with at least 10 different applications all made possible by Formstack. We have been using it as a core part of our stack for about 8 years. I have been satisfied with the support i have received as well, and the team generally seems very willing to help.

What do you dislike about Formstack Documents (formerly WebMerge)?

I can't really think of a downside. Our experience has been overwhelmingly positive.

What problems is Formstack Documents (formerly WebMerge) solving and how is that benefiting you?

Creation of contracts. Creation of timesheets for signature. Integration between applicant tracking system and CRM. Creation of offers of employment/subcontracts. Creation of API files for upload to our ERP.

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AC

Angel C

October 24, 2023 Source: G2.com
"Saves time and headaches"
What do you like best about Formstack Documents (formerly WebMerge)?

It is easy to use and update as needed. I was able to create a document in the document writer. We have used formstack and formstack documents to replace someone making offer letters and onboarding documents. The integrations with sign have been super helpful.

What do you dislike about Formstack Documents (formerly WebMerge)?

Formstack documents can be temperamental which requires troubleshooting about why something failed.

What problems is Formstack Documents (formerly WebMerge) solving and how is that benefiting you?

Offer Letters and Onboarding Documents

Read more
AU

Anonymous User

October 24, 2023 Source: G2.com
"Formstack Documents Improves Business Efficiencies"
What do you like best about Formstack Documents (formerly WebMerge)?

Formstack Documents has been very valuable to our business in helping to automate our processes and increase our speed and efficiency by removing the factor of human error.

What do you dislike about Formstack Documents (formerly WebMerge)?

I do not have any areas of improvement at this time.

What problems is Formstack Documents (formerly WebMerge) solving and how is that benefiting you?

Automation, increase speed, standardize our documents and remove human error.

Read more
BT

Brittany T

October 24, 2023 Source: G2.com
"Customize documents"
What do you like best about Formstack Documents (formerly WebMerge)?

I like that you can customize documents and that it is connected to formstack forms. We use this for internal and external purposes. I like that it is easy to integrate into other systems such as sharepoint, onedrive, email, etc.

What do you dislike about Formstack Documents (formerly WebMerge)?

It can be a bit hard to learn at first but with the new builder it makes it easier. On occasion there may be a glitch but that is easily fixed.

What problems is Formstack Documents (formerly WebMerge) solving and how is that benefiting you?

Digitizing our forms for parents and staff. We have gotten rid of most of our paper forms.

Read more
LP

Lindsey P

October 24, 2023 Source: G2.com
"Formstack is game changing"
What do you like best about Formstack Documents (formerly WebMerge)?

What is most helpful with formstack is the ease of creating any form, collecting data, reimbursement etc. If you can think of it, formstack can do it.

What do you dislike about Formstack Documents (formerly WebMerge)?

Linking the combine document into 1 PDF feature can be difficult to figure out and if you make a slight change it will mess up your merge but other than that it is pretty user friendly!

What problems is Formstack Documents (formerly WebMerge) solving and how is that benefiting you?

We now use this for catering requests, reimbursement request, mileage, off duty police pay, capex request. This has been a game changer.

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JH

Jason H

October 24, 2023 Source: G2.com
"Super product"
What do you like best about Formstack Documents (formerly WebMerge)?

This product has changed our bussiness going forward with the ability to inbed forms into our website and have customers sign proposals.

What do you dislike about Formstack Documents (formerly WebMerge)?

I have no dislikes about the products eveything works great

What problems is Formstack Documents (formerly WebMerge) solving and how is that benefiting you?

We looked for years on how to solve having our service agreements paperless and that a customer can sign up with ease and this product solved everything

Read more
AU

Anonymous User

October 24, 2023 Source: G2.com
"Great merging tool for Salesforce!"
What do you like best about Formstack Documents (formerly WebMerge)?

Formstack is very helpful when creating documents, especially when you have to create over 100+. I love knowing that the information is accurate and there is no room for human errror. Formstack is easy to use, even for someone not as tech savvy as me.

What do you dislike about Formstack Documents (formerly WebMerge)?

Getting support can be a little challenging. It might take a few tries to get the support you need.

What problems is Formstack Documents (formerly WebMerge) solving and how is that benefiting you?

Formstack helps me be more efficient with my time and with my work.

Read more

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