Forethought AI Reviews

User Rating

4.3/5 (Based on 150 Ratings)

Rating Distribution

Excellent
56.7%
Very Good
28.7%
Average
10.7%
Poor
0%
Terrible
4%

User Sentiments

Improved Customer Support Efficiency, Fast and Accurate Knowledge Base Access, Time-Saving Automation, Excellent Customer Support

Occasional Software Bugs, Inaccurate Article Suggestions, Limited Reporting Functionality, Steep Learning Curve

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Review Summary

User reviews of Forethought AI highlight its potential to streamline customer support and enhance agent efficiency. While users praise the intuitive interface and the helpfulness of the support team, concerns persist regarding the accuracy of the AI chatbot's responses and the platform's reporting capabilities. The AI's ability to learn and improve over time is recognized, but some users express frustration with its initial accuracy and the need for ongoing adjustments. Overall, Forethought AI is seen as a promising tool with great potential, but it requires further refinement to fully realize its potential.

Pros

The AI learns from past interactions, providing relevant solutions.
Forethought helps agents find answers quickly, improving response time.
Seamless integration with Zendesk makes it userfriendly and efficient.

Cons

The AI chatbot can be unhelpful and frustrating, often providing inaccurate assistance.
Sometimes the AI fails to recognize relevant keywords, hindering its effectiveness.
The AI requires a lot of data to be effective, and the accuracy may be inconsistent at first.

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Reviews

Verified User in Utilities

May 1, 2025 Source: G2.com

Powerful

What do you like best about Forethought AI?

Forethought is a very powerful AI assistant that is helping us improve response times, deliver accurate resolutions to customers across our various channels. Although it's highly customizable, much of the out-of-the-box implementation works great as well and we started gaining valuable insights into the effectiveness of our static resources from day one.

What do you dislike about Forethought AI?

Product is still maturing, so there are occasionally aspects of the UI or implementation that are confusing or feel a little clunky.

What problems is Forethought AI solving and how is that benefiting you?

Forethought is helping us quickly deliver accurate responses to our agents and customers, 24/7. It's also helping improve our static resources by exposing content gaps and recommending improvements to the clarity of our articles. All of this results in happier customers and quantifiable ROI.

Phil L

February 25, 2025 Source: G2.com

Phenomenal Team & Product

What do you like best about Forethought AI?

Product:

What do you dislike about Forethought AI?

Recommendations to others considering Forethought AI?

Really intuitive interface make it easy to work in daily, the auto flows feature is a a game changer compared to other AI solutions we looked at, the ability to design work flows in conversational language, leveraging API calls easily to connect products is so powerful and fun to use to create great experiences.

What problems is Forethought AI solving and how is that benefiting you?

Verified User in Financial Services

January 24, 2025 Source: G2.com

A Powerful Customer Support Tool

What do you like best about Forethought AI?

It is a straightforward and it is easy to begin seeing your ROI right out of the gates. They seem to be the only AI company that focuses on how to help agents self-serve as well as customers.

What do you dislike about Forethought AI?

Recommendations to others considering Forethought AI?

**Update: Over the past 3 years, Forethought keeps getting better. The implementation was quick and easy, and their integrations are simple to setup. They continue to rollout new and improved features, and their dedicated team is there to support you every step of the way. Our team uses their tools daily and we have seen significant improvements in the efficiency, effectiveness, and quality of the support our team provides to our customers, thanks to Forethought.

What problems is Forethought AI solving and how is that benefiting you?

**Updated**:

Verified User in Consumer Goods

November 5, 2024 Source: G2.com

Forethought provided an increase in productivity and customer satisfaction.

What do you like best about Forethought AI?

Once the Chatbot was onfigured, it provided a 70% deflection rate on common questions. The deflection rate allowed my agents to focus on more complicated cutomer inquiries improving CSAT with reduced wait times. Agent productity increased with the the plugin to our CRM and the assistance it provided.

What do you dislike about Forethought AI?

The Chatbot took a little more tim to setup than I would have prefered. I would have liked the dashboard to be a little more customizable.

What problems is Forethought AI solving and how is that benefiting you?

Forethought is providing customers the quick answers they need. The quick answers prevents frustration from having to wait in a queue to get an answer. Further, the reduced amoutn of work in queue allows customers with more complicated issues faster repsonse times.

Verified User in Insurance

October 29, 2024 Source: G2.com

Impressive is an understatement! Life changing enhacements

What do you like best about Forethought AI?

Forethought's solve AI is an incredible tool that enhances productivity and improves efficiency altogether.

What do you dislike about Forethought AI?

The way that it can deflect incoming support requests without a human ever having to interact is incredible.

Recommendations to others considering Forethought AI?

Their UX/UI is very appealing, which makes the learning curve much smaller.

What problems is Forethought AI solving and how is that benefiting you?

Michael L

October 29, 2024 Source: G2.com

Developer working on integrating AI into our Support pipeline

What do you like best about Forethought AI?

Very straight forward to use and robust API. Was able to integrate with Zendesk fairly easily and quickly.

What do you dislike about Forethought AI?

Documentation can be outlined and organized a bit better as everything is bunched into one page.

What problems is Forethought AI solving and how is that benefiting you?

Potential customer inquiry deflection and better self help resources.

John P

August 24, 2024 Source: G2.com

From POC to implementation, it has been an amazing experience!

What do you like best about Forethought AI?

With Forethought, it has been so accurate with answering our customers and assisting them in self service.

What do you dislike about Forethought AI?

No downsides at this time, but it has only been a couple months since go live.

What problems is Forethought AI solving and how is that benefiting you?

Forethought is allowing us to create help pages that help our custkmers, as well as customers self serving information.

Verified User in Computer Software

August 23, 2024 Source: G2.com

Always Ready to Solve our Questions

What do you like best about Forethought AI?

Forethought AI's representatives genuinely care about solving our questions and problems. They take the time to understand the needs of our business and put those requests into action. We are often impressed with the features available after a bit of training!

What do you dislike about Forethought AI?

Sometimes we have noticied the interface lacking in self-serve tools. Places that feel like they should be possible to export for more efficient review are too manual at the end of the day.

What problems is Forethought AI solving and how is that benefiting you?

Implementing the chatbot has allowed us to better serve our customers by providing on-the-spot answers to questions that are frequently asked. Some questions can be daunting to find on your own in a vast help center, but the chatbot retrieves that knowledge effortlessly.

Brian C

July 22, 2024 Source: G2.com

Helped with us manage a new product.

What do you like best about Forethought AI?

Forethought helped us manage our new product community solar, and the community solar calculator they build for us was very helpful.

What do you dislike about Forethought AI?

I wish we could have kept our account manager Dan. We miss him!

What problems is Forethought AI solving and how is that benefiting you?

It helped us calculate our community solar customer's savings.

Jean-Philippe M

May 5, 2024 Source: G2.com

Implement Foretoughts

What do you like best about Forethought AI?

.Interface

What do you dislike about Forethought AI?

AI engine

Recommendations to others considering Forethought AI?

Dashboard for report and tracking

What problems is Forethought AI solving and how is that benefiting you?

It's a big change on the internal process to make sure the AI engine is feeded properly

Forethought AI Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Forethought AI?

Review Summary

Pros

Cons

Verified User in Utilities

Phil L

Verified User in Financial Services

Verified User in Consumer Goods

Verified User in Insurance

Michael L

John P

Verified User in Computer Software

Brian C

Jean-Philippe M

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