FoodDocs Reviews

.The platform is fairly easy to use and online support is quick to respond and friendly

I've experienced some minor software glitches, though these were resolved quickly by the support team

Even though

Easy to use, good customer service. Their app is straight forward.

It could benefit for more personalisation.

HACCP, Probe, Temps recording for the chef.

Great onboarding & quick setup. When you request help, the response is quick and very helpful.

We haven't come across any downsides at this point.

Without FoodDocs we wouldn't be compliant with CFIA regulations. With FoodDocs we were compliant in 15 minutes.

I look at FoodDocs as adding a person to my staff. The large amount of logs and reporting needed for USDA can be daunting. With FoodDocs I have no papers to deal with and can put together reports for inspectors at the click of a mouse. Also, I am fairly tech averse, but the staff at FoodDocs is always available to help. They log into my computer and walk me through fixing my problems. They know their product backwards and forwards.

I haven't found it yet, but I'll keep looking

Gets rid of paper in my operation

Cuts labor costs

The systems' ease of use makes it the perfect tool for us as a business. The personal, technical support provided is also excellent.

The ability to upload documents & files to multiple sites simultaneously would be of great benefit, though in fairness this can be done via the technical support.

Provides us with traceability & accountability with regards to legislative requirements

The people at FoodDocs, particularly Karin, have been extremely helpful in implementing my plan in full accurately and quickly. Implementing my plan enabled me to sign on with a respected distributor with nationwide accounts. FoodDocs has been a great partner for me.

I haven't found any downsides to FoodDocs. Their system is easy to use and understand and they are there to help if you need it.

FoodDocs is helping me the most with traceability. Of all of the things involved in running a clean, healthy kitchen, traceability has been the most challenging. FoodDocs has made that task easier.

FoodDocs is absolutely fantastic. The ability to create my own documents and to verify entries while not physically on site are my favorite aspects of FoodDocs. Customer service is also amazing. Should I ever have questions, run into an issue or need assistance, the FoodDocs team is readily available to assist.

There are slight glitches which happen every so often, however once I reach out to the FoodDocs Team, they take care of the issue immediately.

FoodDocs solves the issue of having to maintain physical documents. Additionally, I'm able to verify all documents without haven't to be present to physically review and sign off on doucments. There is a digital verification function available on FoodDocs.

Their SaaS and apps are both user friendly and very sturdy. We have 3 office based members using the dashboard, and 10 members of staff using the app. We tried other softwares prior to FoodDocs but the problem is either the dashboard would be good but there was no app, or the app was good but the dashboard lacked features. I found FoodDocs had invested their time into a complete experience so the office and operations team have both a smooth experience in ensuring our company is compliant with FSA regulations.

I noticed on the app there is no sort order system - I wanted to enforce an ordered way of running monitoring system. I did figure out a way by numerically appending numbers; the app would automatically sort A-Z by numbers and that worked. I also made the suggestion to FoodDocs for a sort-order feature and they have acknowledged and will add it to their roadmap.

Just check out the trial and you'll find that you can implement your food safety in no time.

I felt with FoodDocs I was able to cover all aspects of Food Safety. I needed one single platform to contain everything from HACCP, to operations monitoring, to ingredients breakdown, to venue map and equipment list. FoodDocs nailed it all and so providing training to the team and onboarding new members is super easy. Furthermore, when the inspection happens, I will be able to pull from one place ALL documentation and information from equipment manuals, to food plans, to monitoring systems.

.They really do care about you and your business

Nothing really from food docs, although didn't understand the amount of admin that this would attract

They are always there when you need them and being the competent person for your industry

Well organized and keeps all files in one place . No more paper loss or printing sheets. Logs all the tasks and remind staff to complete task before their shift ending .

Used it for nearly a month and nothing to dislike yet seems it does what it says . Team was very helpful setting up our account and training was useful . Communication great and response time same day good job !

Running 24h business is another challenge as you can't keep up with everything having this system in place I can check all logs and task completion on the go. Keep the business running smooth.