Fonteva for Associations Reviews

We have been using Fonteva for 3 years now and it has helped shaped the way we our moving forward with our multiple associations. Fonteva Membership has helped us manage our memberships, increasing our ability to monitor engagement with reporting. Also utilizing the Lightning Communities has given us the ability to create member portals, allowing our members to subscribe, renew and interact with other members. The platform and technology Fonteva provides has helped change our future and given us the ability to provide more to our staff and members. Also the support they provide along the way gives us the confidence to continue moving forward with no thoughts of slowing down.

So far all of the speedbumps we have it along the way have been overcome with the help of Fonteva and Salesforce! For users that have never used Salesforce there is a little bit of a learning curve but even to list that as a con is tough because of the training Fonteva has available!

We are now able to manage members across multiple associations, get better insights through reporting.

I most like that there are so many options to customize and adapt the platform to meet our needs. We had a lot of specific asks that Fonteva worked hard on meeting for us during implementation. Now we have the ground work to continue to build on as we grow as a company.

Our developer left half-way through our implementation, but our new developer and project manager where more than helpful in picking up where we left off.

Make sure to have all of your wants and needs laid out clearly before you start implementation. You need to have a priority list and a list of what would be nice to include if you have the time.

As a small association, our biggest problem is trying to maximize everyone's time. Fonteva has already started helping us streamline our processes and save each team member from mundane tasks that can now be automated. The more we learn and expand in the system, I am confident we will continue to improve our day-to-day.

Knowledgeable staff; good training tools

Staff turnover impacts progress on tickets

Be sure to utilize Fonteva processes/options to limit customization time/expense - the base product features are really robust. Finance/accounting specifications should be well thought out and planned for during discovery & implementation for the smoothest launch.

Managing membership, events, bookstore sales, continuing education credit/transcripts, subscriptions. I appreciate the range of options for product & event set up that are possible without Fonteva staff support - it is a somewhat more complex system, but offers more out of box customization to us.

Being a Fonteva partner, our organization uses Fonteva for membership, events, and e-commerce. Really appreciate the efforts made by the developers of Fonteva for creating such an innovative Association App that reduces the efforts for creating and setting up the member portals & event management. The day is not far when Salesforce might acquire this solid product.

Kudos to the team!!!!

Not at the moment as of now, will definitely contact the concerned team when needed.

For setting up associations and memberships. It is easy to use and saves a lot of time.

I love being able to easily search and have it bring up people named Chris as well as Christopher. It helps a lot when you have so many members!

It can be tough to navigate the reports because there is an overwhelming amount of options.

Get it, it's worth your time!

We have been able to update how our members access their own information. Additionally, having the downloads be easily viewable has been super helpful.

Extends salesforce in ways that make sense for membership and event management. Almost meets all of our needs without much development.

Robust events builder and management. This is something which is absent from our current CRM. I'm not sure if we're going to use the events management but from an admin perspective it is mature enough to handle our attendance for our smaller events.

Great training and support staff!

Nothing to dislike. I do not have experience with other Salesforce implementations so I don't have comparisons.

Consider admin training a must. It was very comprehensive. As someone who had very little Salesforce experience to begin with I now feel very comfortable with Fonteva setup.

We are moving from an old, antiquated CRM with lots of customization to Fonteva. Because of all of our custom code it was difficult or impossible to upgrade. Fonteva handles the development here so we will not have to worry about it!

My organization transitioned to this system a few years ago and we are loving it. Fonteva makes our Annual Conference and summit events easy to navigate. The system is intuitive and user-friendly and I love how everything speaks to each other. Fonteva provides excellent step-by-step training and guides to make sure that users feel comfortable navigating the system.

I recently joined the organizations so I am still learning this system

What problems are you solving with the product? What benefits have you realized?

We conducted an in-depth search and review to evaluate and select an Association Management Software (AMS) for our medium sized Association. There are a variety of reasons as to why we selected Fonteva, but to summarize here are our main reasons for selecting this product.

1. User Experience - The SF Lightning and Fonteva user experience for our end users is clean, simple, and easy to learn. The flexibility it offers is clear and concise to staff and will make their day to day work much more efficient. The system is highly configurable.

2. Community Groups - For a chapter based association like ours there will be many benefits to having this feature enabled. Chapters will have a variety of accessible features that our current AMS doesn't easily offer.

3. Integration - We use a wide variety of other software to run our organization. Salesforce and Fonteva's ability to connect with and integrate is simple and cost efficient.

I highly recommend this a solution for your Association.

Cost can be a barrier for smaller associations.

All typical association tasks, membership, events, etc.

My organization transitioned to this system a few years ago and we are loving it. Fonteva makes our Annual Conference and summit events easy to navigate. The system is intuitive and user-friendly and I love how everything speaks to each other. Fonteva provides excellent step-by-step training and guides to make sure that users feel comfortable navigating the system.

I recently joined the organizations so I am still learning this system

Seamless event and membership management

Flexibility and configurability are the two biggest reasons I love Fonteva’s system. Simplicity of set up and user- friendly interfaces are easy to learn and use right away.

There isn’t much not to love about this system - it does just about anything a small association would need!

Integration via sales force apps is hugely beneficial - provides scalability for a smaller financial investment