Flexport Reviews

User Rating

3.6/5 (Based on 114 Ratings)

Rating Distribution

Excellent
58.8%
Very Good
5.3%
Average
0.9%
Poor
3.5%
Terrible
31.6%

User Sentiments

User-Friendly Platform, Shipment Tracking and Visibility, Great Customer Service, Excellent Communication

Inaccurate Delivery Estimates, Unexpected Additional Charges, Inexperienced and Unresponsive Staff, Poor Communication and Delays

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Review Summary

User reviews for Flexport are mixed, with a significant focus on customer service and pricing. While many users appreciate the platform's ease of use, real-time tracking, and dedicated account managers, others report inconsistent communication, hidden fees, and delays in shipments. Some praise the company's responsiveness and problem-solving abilities, while others criticize a lack of accountability and proactive support. Ultimately, Flexport's effectiveness appears to vary depending on individual experiences and the specific needs of each customer.

Pros

Userfriendly platform with realtime shipment visibility.
Dedicated account teams provide responsive customer support.
Streamlines logistics operations, centralizing all data.

Cons

Unexpected fees and price increases after initial quotes.
Unreliable delivery times and frequent shipment delays.
Limited customer service responsiveness, often redirecting to help section.

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Reviews

Jason Starr

November 29, 2024 Source: Trustpilot.com

Flexport offers best in class customer service

Flexport offers best in class customer service and real time information which helps us navigate and make decisions in this crazy time of supply chains turmoil.

Masayuki Sasai

August 22, 2024 Source: Trustpilot.com

Flexport is the reliable to use!

Unfortunately, our inventory was missing. But they've refunded as them policy even the large amount.

Even if missing inventory at warehouse then can't fulfill our order, product costs would cover by them.

Hosam

November 14, 2023 Source: Trustpilot.com

Professional, Responsive and Responsible

I have used Flexport (previously Deliverr) for a couple of years now and I was thoroughly impressed. Their professionalism set the tone, ensuring a customer-focused experience. Communication was swift and efficient, making the process seamless. The team's sense of responsibility exceeded expectations, demonstrating a commitment to quality. I highly recommend them for their exceptional service.

No. Supplement

October 25, 2023 Source: Trustpilot.com

Flexport is a great company that…

Flexport is a great company that provides many services. Their logistics, account rep, and support members are great. Would highly suggest them and looking forward to working with them long-term!

Ali Imran

October 19, 2023 Source: Trustpilot.com

Best and professional logistics services provider

One of the best and professional logistics services provider is U.S. Especially Henry from CSR is very cooperative. They respect the business relations.

Luiza

September 27, 2023 Source: Trustpilot.com

Helped me fix the product title quickly.

Date of experience: September 28, 2023

KD

September 27, 2023 Source: Trustpilot.com

Great Support

Henry always provides great customer support and there hasn't been a ticket he hasn't resolved quickly.

Muhammad Hasan

September 26, 2023 Source: Trustpilot.com

In-depth review and superb expert…

In-depth review and superb expert opinion

Cindy

September 25, 2023 Source: Trustpilot.com

Amazing customer service…

Henry is an amazing customer support! He always assisted us well with our concerns!

Gaurav

September 18, 2023 Source: Trustpilot.com

Great B2B and D2C Fulfilment Company

Flexport is a great fulfilment services company for both B2B and D2C. Comes with an even better customer support team, especially Henry :)