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Support tries their best to help, especially given the tool has some legacy components. The standard set of software available to patch without much effort is not the largest, but it covers almost all of the standard software we expect to encounter on endpoints. They have been regularly adding new features, which shows they invest in the product. Intune integration is also a big bonus.
It sometimes feels like support is learning with me how to fix specific issues. At times, I feel like their only customer. Frequently the problems I have tend to be new to them, which is a bit bizarre that one user could find so many new issues. The Internet Explorer requirement for 3rd party patching is also dreadful, though they are making progress with the new Patch Publisher product.
We use the product to patch third-party software that has security vulnerabilities. We also use it as a software deployment mechanism instead of SCCM. Further, the research data allows us to target our most vulnerable software and endpoints better. Our security posture is much better, thanks to SVM.