Five9 Reviews

I found that it was easy to learn how to build and run the system through their online documentation and classes, and have very little problems building out new campaigns or IVR scripts because of the general simplicity of the platform.

For the longest while, I had been frustrated at times with the reporting function. The canned reports and even most of the custom reports take care of 80% of our reporting needs, but there are more complex reporting needs that require me to export the data to an external reporting platform.

Our contact center rapidly expands and contracts, depending on the season and consumer / partner needs. Both the tools that we use to manage the IVR scripts and campaigns, as well as the support of our account manager and tech support teams, allow our organization to quickly change to meet consumer demands.

It has a great feature of taking notes while on a call which makes it easier for us to document the conversation with the customers. It saves time and manual labor. Five9 allows to transfer the call within one's own company. It is easy, reliable and good to navigate platform.

UI can be better. Adaptabbility can be challenging

It helps the organisation to reach out to its customers.

we use five9 as a autodialer tool, it is best way to use for calls to auto connect without doing so much efforts, you have also notes and also you can records calls

there should be more features like texting and booking calender

we work for US market so it helped us lot to connect with leads from US by auto dialing the moment they visit the website

the recent contacts and the seamless way of dialling vs conventional phones

It's still pretty slow and the user interface is not the best

Customer issues and contacts them in case we get disconnected for troubleshooting

Any time you have an issue technical support is right there for you. They keep you informed throughout the day on the progress of your issue and its resolution.

there is not much I don't like. I wish the software keep the history of the call data for more then 3 months.

A great call center software for at office or in home call centers

we need this to make ASAP dials from websites.

It's ease of use and efficiency on customer experiences.

Nothing as such. Going in right direction.

Login into the portal by customers and providing them data based on different automations.

Used this dialer/CRM for quite some time, and I can say that this is the most reliable, convenient, and easy to navigate as most of their features are user-friendly!

I have not encountered any serious problems with this dialer, but as far as I remember, the queuing system is somehow not calibrated. But all in all, t was all good as expected that not all things are perfect.

Proper monitoring of call volumes, customer interactions and many more features can benefit the whole call interaction process internally and externally on a daily basis!

The upside for Five9 is that it is easy to access, and very friendly tool

The downside for Five9 is that it is sometimes delayed, and you need to re-dial again

Five9 are the main tool to reach are customer to communicate

What I like the most about the Five9 is such straightforward with, convenient features that are so friendly for the user, and it has manual features hands free!!

There is nothing against the Five9, but sometimes, when I'm using Five9, their queuing system is not working well, and the call lineup gets jammed. Logging sometimes.

Real-time process, call volumes, customer service interaction and customer satisfaction as line connection as it is finest. It help us as well to talk to them clearly.

What I liked about Five9 the most was that it allowed for the team to be listed and organized in a way that allowed it to be easy to understand even with little to no training.

There wasnt much that I disliked about Five9 everything about the CRM was user friendly. Made having a daily tally on all agents handy and when it needed to be updated with reports and current tracking info some what of a no brainer.

The issues it was help ing solve was our everyday agent workforce reporting and up to date reporting os jobs complete per agent and a tracking system that allowed managers to view were we there agents ranked.