FIVE CRM Reviews

Five CRM has so many features that make it by far my favourite CRM and absolutely the one of choice for telephone based lead generation (not just telemarketing!) and joined up telephone, SMS and email marketing.

In particular I have found Five CRM to be best in class for

1) Live support both on instant chat and phone - The support team always go above and beyond to help us out

2) Ability to manipulate live data (I don't get why other CRMs don't have the features Five CRM do)

2) Sales process automation (complete one field and kick off a whole load of automations)

3) Reporting (ability to report on all data points - including historical values - across the database)

4) Being able to access all the information you need on an account from just one screen (speeds up efficiency 10x)

5) Ease of Customisation

6) Campaign based email marketing & automation

There's much more that Five CRM does well and I'm not the only one who thinks so - most of my clients and partners now use Five CRM as their preferred sales and marketing tool as well.

Of course no product is 100% perfect and if there's one area I'd like to see improved it would be the interface for individual level email auto-responders (currently they get set up automatically as individual campaigns which can visually distract from any bulk campaigns you are running - though there is the useful ability to filter campaigns. It would be better to treat an auto-responder campaign as one campaign)

To sum up, Five CRM works exceptionally well, especially for outbound marketing, sales process automation and email campaign based marketing teams.

Thanks Five CRM for building such a great product!

Having used most of the CRM systems in the market in the past 15 years I can say with certainty that Five is by far the best. With it being customisable for each client area, providing full visibility and transparency to clients for reporting, allowing agents to have designated call lists which makes our teams so much more efficient. The email marketing tool if easy to use and provides needed stats on clicks and opens. The ability to increase or decrease licences provides flexibility and helps be cost effective and the support services are always friendly and quick to resolve any issues. Could not recommend highly enough.

Great customer service, super professional, patient, polite, and very accommodating - highly recommended.

What a fantastic company FIVE CRM are to work with.

The system is so effortless and easy to use, from scheduling and creating email campaigns, it's compatibility with so many other systems and integrations, right through to the smallest of things that save us so much time like the research options in accounts that take you straight to your desired search engine to find further information on accounts that you may need.

Should however you get a bit stuck nothing is ever too much for Trudy and the team, they are ALL fantastic and so friendly!

Our main issues are always user error, not the system so even when we're being a bit silly and cannot perform certain things in the system, they're always on hand to help and the support is world class.

We've been using this system for a few years now and so far no other system that I have ever used of known companies to use comes close to this CRM.

I cannot recommend this company enough and always put them forward to clients and business associates.

Really good company where by they not only respond to your queries quickly you always get a professional and friendly service. As we am new to CRM Programs this was very much a benefit to us and we would recommend this company.

Martin Carrington Acornuk Ltd

Great Customer Service. Support team always super helpful whenever I need anything

The support team at FIVE CRM are excellent. They always respond to my queries and problems in a timely fashion and more often than not are able to resolve the issue. Most issues that can't be resolved are usually beyond their control anyway.

The team are always there to help with any issues and really well trained in customer service. The system is still performing well and adjusting with all of the requirements now needed!

Jon,

I don’t think that I tell you this often enough….

I wanted to take this time to thank you for working so closely with our organization!

I have been with this company going on 12 years now. I’ve had many many experiences in the deployment of new systems and technology upgrades over the years. Some good and some not so good….as you could imagine.

I must say Jon, you have been an incredible resource and a great partner through this project. Your knowledge and professionalism is truly respected.

I reference you as a “partner” because your sincerest concern for our business operations shines through each and every time we communicate.

Our Telesales CRM is a great accomplishment and truly an integral part of our day to day here.

Thank you for leading us through the design, it was my pleasure to of had the opportunity to work side by side with you through the buildout, the ongoing support is fantastic and most importantly…I’m happy to call you a friend.

I’m looking forward to the next project….Our corporate CRM!

Talk soon.

Tommy

Thomas Graziano
Chief Operating Officer

Securus America
1070 Highway 34 – Suite S
Matawan, NJ 07747

Main Office Phone: (800) 936-1715 ext. 2001
Direct: (732) 902-5252
Fax: (732) 225-1760

Five CRM have great customer service. It is extremely personable and friendly, not something you usually get in this age of outsourced call centres!