FireHydrant Reviews

Tracking and conclusion function. It could track the progress of issues. And it is very convenient to write the retro.

I like it, really nothing for me to dislike.

It tracking the progress clearly, so during the triage, you could bring more people anytime and do not need to explain again and again. It saves all records, make it easier for write a retro afterwards.

User friendly user interface

It easy to navigate

Can use command to create incident or GUI

We should enable copy and paste photo from sniping tool or other tool

We use it to create ticket instead of our main ticket tool which take a lot of time

using a simple command tickets are created

All features including screen layout, navigation etc

UI is not great, response time on some screens need to be handled

sometime the configuration are too complex, not that user friendly notations

its slack integration and star emoji helps a lot in tracking an issue's timeline and make those starred messages stand out where they usually would just be buried below all the other non-important messages

sometimes I get lost trying to find something specific like the retro but I guess that's because I haven't used it that much as an Incident Owner

un-organized incident is the problem, and that's something FH is solving for us

Incident reporting and tracking the incident.

I like all the things about firehydrant and nothing to dislike

Incident reporting and tracking

I like the integration with various systems such as Slack, PagerDuty etc. Also, I like the different workflows that can be created for different teams. Lastly the UX is simpler to understand

Nothing so far. I have not used FireHydrant enough

It helps to track incidents and the detailed metrics that come with incidents. It also helps to track the action items needed to be followed after incidents are resolved

Its integration with Slack is well done. I can participate on incidents without actually opening the FH site.

I can't find a way to subscribe to specific incidents (being notified) or to customize a dashboard for my personal interest.

Being notified on time about incidents affecting my team and products

The slack integration is perfect for smooth incident management, alerting the necessary staff when an incident occurs and creating a channel to contain important information.

I can't think of a single fault or improvement I would make to the service, it serves its purpose very well.

FireHydrant allows for super fast paging, which provides the means to resolve incidents promptly and keep track of information pertaining to the incident.

We're getting exactly what we expected from this tool, and the fantastic people at FireHydrant are developing new features based on our feedback.

The platform is extremely intuitive. It takes almost no time to train people on how to use it.

It is very hard to find a lot of faults or things to improve.

Overall our experience so far has been amazing. The team is working very hard to please us and fulfill our needs.

FireHydrant helped us to solve a couple of problems, mainly in streamlining our incident management process.

Now all incidents are properly being documented, all relevant parties are receiving incident notifications and post-mortems.

Flexible and powerful, with integrations that matter, made for people who care about incident management

Terraform integration is still pending some resource types; documentation and validation can be improved

Teams can let FireHydrant support them as they do what matters the most: investigate and solve incidents. It provides clear and relevant information about services deployed, including deployment dates, versions, releases, and any external event that is relevant. More than just managing incidents, it permits quickly and conveniently communicating with internal and external customers about anything that is happening during an incident.