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Firefish Reviews

User Rating

4.7/5 (Based on 127 Ratings)

Rating Distribution

  • Excellent

    78.7%
  • Very Good

    15.7%
  • Average

    0.8%
  • Poor

    0.8%
  • Terrible

    3.9%

Do You Use Firefish?

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Reviews
LB

Lucy B

December 1, 2024 Source: Trustpilot.com
Excellent Customer Service/Support team
Customer service team/support team are excellent - in fact everyone who I have interacted with at Firefish has been helpful and supportive, they always go out of their way to make sure I have the information I need. I have just upgraded and moved my website over to them as well as using the database. I would definitely recommend.
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SD

Simone D

June 26, 2024 Source: Trustpilot.com
Great Customer Service
Firefish is an intuitive software application that provides great customer service. The team are responsive to feedback and are continually releasing new features.
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LB

Lucy B

June 26, 2024 Source: Trustpilot.com
I have had a great experience with Firefish
I have had a great experience with Firefish, I have found them to be helpful and the software works well. Any queries are very quickly answered and they have a process in place to look at suggestions/improvements to the software also.
Will be moving my website to be with them also as soon as I finish the contract with my last supplier.
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s

simon

June 26, 2024 Source: Trustpilot.com
Good software and the team really make…
Good software and the team really make an effort to help you
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AU

Anonymous User

January 10, 2024 Source: G2.com
"Great CRM that just got better..."
What do you like best about Firefish?

Great UI, easy to pick up for those new to the recruitment world or anyone moving over from another CRM. The Number of features and releases has increased massively over the last 12 months, with AI being integrated into the platform for advert writing, candidate profile writing and others on the way.

What do you dislike about Firefish?

We've used FireFish for almost 10 years and whislt we have sampled other CRMs in the market which may have some new features or being at the forefront of the industry, this is always reflected in a massive price difference, you get an oustanding amout of features and use out of FF for the cost.

What problems is Firefish solving and how is that benefiting you?

Firefish is solving our dead data, they have an easy to use dashboard which highlights candidates you may have missed or candidates that could be a great fit for a position that may have been missed by the recruiters.

They provide an end-to-end recrutiment flow from job on to advert writing to pushing adverts to our webiste or to external 3rd party job boards all within the system. The recent AI integration has been incredible!

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CS

Claire S

November 9, 2023 Source: G2.com
"Great customer support!"
What do you like best about Firefish?

There is always someone the other end of the phone, both on the accounts side and support. Not only this, but it's the same dedicated people who you speak to and they really get to know you and your business.

They are always looking for suggestions on improvements or integrations which they try to implement

What do you dislike about Firefish?

The system can be slow at times, in terms of load time

What problems is Firefish solving and how is that benefiting you?

Job adverts and applications via our website

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SM

Steve M

May 17, 2023 Source: G2.com
"Excellent Customer Support and continually improving product"
What do you like best about Firefish?

The excellent new plug in for LinkedIn enable you to register new candidates AND upload a pdf profile (CV) direct to the CRM. It's very user friendly, it'seasy to manage in all aspects of the recruitment process, has a great dashboard for your to-do list, and now you can call direct from the CRM and it will also flag up a 'call' tab for your notes.

What do you dislike about Firefish?

Nothing. It has improved immensely as they have very clearly listened to customer feedback

What problems is Firefish solving and how is that benefiting you?

The entire recruitment process, recording all stages and keeping track of what's happening have all made so much easier. In addition I can keep track of how my staff are performing.

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SK

Sophie Kelly

September 2, 2021 Source: Trustpilot.com
Firefish is without doubt the best…
Firefish is without doubt the best database i have ever used. The onboarding is fantastic and we were supported to implement our database every step of the way. We have found the ongoing support to be fantastic either by live chat/email or a phone call, someone has has always been on hand and fast! Firefish has been integral into our candidate attraction success. I fully recommend them to any recruitment agency!
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KN

Kamila Nevrklova

July 5, 2021 Source: Trustpilot.com
Great software and fantastic team…
Great software and fantastic team behind it! I have been using Firefish over the last 3 years and find it very easy to navigate. Wendy is excellent, she is very enthusiastic and gold mine of information.
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RC

Rachael Cordell

July 5, 2021 Source: Trustpilot.com
Friendly, helpful and always go that extra mile
Wendy and all the team at Firefish are fantastic and always so helpful! I've been using the Firefish software for over 5 years and it is a complete game changer when it comes to recruitment! They always listen to their customers and are constantly coming up with innovative new ideas - brilliant!!
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