Fin Analytics Reviews

Best process mining software to help with the process gaps and analytics. It has detailed dashboards to explain the agent performance matrix. It helps in managing project costing.

There are not major reasons to dislike as it is highly recommended for delivery. It is bit expensive and it needs training for the new user to start using and get accustomed to it.

Fin is a great process mining tool that helps in optimizing tech stack, managing remote agents and coaching. It also helps in managing team capacity and optimizing the team.

The ability to watch video recording of intractions make it a great tool to boost productivity.

The whole concept of is used for micro-management but it serves it purpose.

It allows you to review time stamps of interactions as it records your screen activity. Good for investigative purposes.

FIN is really good at helping identify agent work habits when it works. It's nice being able to look back into previous weeks to see what occurred.

1. The playback is often buggy. There are lots of moments where the playback skips or freezes.

2. FIN takes *a lot* of resources to run, which means it often can't be run when VM's or other intense programs are running. In experimenting, I found even Google Chrome and FIN alone can slow down some normal spec machines. The resources FIN consumes also varies wildly, which makes recommending tech specs near impossible.

FIN allows us to monitor compliance much easier. Our Risk team can track exact actions better, as well as allows us to identify productivity/process errors and directly coach agents on the actions they took.