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FieldPulse Reviews

User Rating

4.8/5 (Based on 262 Ratings)

Rating Distribution

  • Excellent

    87.8%
  • Very Good

    9.2%
  • Average

    2.3%
  • Poor

    0.4%
  • Terrible

    0.4%

Do You Use FieldPulse?

Write a Review

Review Summary

FieldPulse is a popular platform among field service professionals, with users consistently praising its ease of use, comprehensive features, and stellar customer support. The software streamlines scheduling, invoicing, and communication, allowing businesses to operate more efficiently and go paperless. Additionally, FieldPulse offers robust integration options, particularly with accounting software like QuickBooks, making it a one-stop shop for managing field service operations. While some users note minor drawbacks like a limited range of integrations and occasional hiccups with the system, the majority find FieldPulse to be a valuable tool that greatly enhances their business operations.

Pros

  • FieldPulse streamlines daily operations like scheduling, invoicing, and customer communication.
  • The platform offers a userfriendly interface that is easy to learn and understand.
  • FieldPulse provides comprehensive job management features, including scheduling, dispatching, and tracking time and progress.
  • The software seamlessly integrates with various platforms like QuickBooks, Zapier, and Google Calendar.

Cons

  • Some users have reported slow performance and occasional glitches, especially when sending bulk emails.
  • The platform lacks a fully functional CRM, making it difficult to see all customer communications in a single thread.
  • FieldPulse's inhouse phone app utilizes the native phone client, which can be confusing and makes transferring calls between office and field staff challenging.

AI-Generated from the text of User Reviews

Reviews
SG

Salvador G

January 8, 2024 Source: G2.com
"Staff is Courteous and professional"
What do you like best about FieldPulse?

Their estimate options, estimates have always taken forever, not with their layout though.

What do you dislike about FieldPulse?

Not sure yet, I recently started using them.

What problems is FieldPulse solving and how is that benefiting you?

Getting quotes out to customers instantly and providing several options to best suit their budget.

Read more
NC

Natalie C

January 3, 2024 Source: G2.com
"Great Customer Support"
What do you like best about FieldPulse?

FieldPulse replaced our other field management software. It is comprehensive and has reduced all the patforms we were using to one easy tool. The customer service responds within a few minutes to answer questions about the platform. The app is so nice! The cusomter support knows their software and has been a great help through this process.

What do you dislike about FieldPulse?

I wouldn't call it a dislike, but it has been a little overwhelming learning where everything is and how to find it. As the person setting everything up for our company, it can feel a little daunting. But the customer support is what has helped me the most. They are very knowledgeable about their platform and how to find what you need. They are readily available to answer any questions I have had.

What problems is FieldPulse solving and how is that benefiting you?

We can do quotes, invoicing, scheduling and customer communictions through the software. It is also a great management tool for the 10 technicians we have on staff.

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SJ

Spencer J

December 27, 2023 Source: G2.com
"Great service and great help"
What do you like best about FieldPulse?

Very easy to use. I have used other services such as jobber and this was a very good and straight forward system that I liked more. Tyler was very helpful to me and got me taken care of. 10/10 recommend

What do you dislike about FieldPulse?

Fieldpulse is great. Dont have many complaints at all

What problems is FieldPulse solving and how is that benefiting you?

I own an epoxy coating business and this handles everything I need. From CRM to quotes and payments.

Read more
PC

Patrick C

December 18, 2023 Source: G2.com
"Amazing Company for Service Industry Professionals"
What do you like best about FieldPulse?

I recently switched from another company HouseCall Pro to FieldPulse and they are amazing. My account rep Holly is on top of her game and is always in contact with me to make sure everything is working properly and if I need anything. I highly recommend using this company as their product is very user friendly and the customer services is top notch.

What do you dislike about FieldPulse?

The only TV ing is dislike about this product is there is way to many options to do the same thing and it can be slightly confusing. Plus you have to manually send each invoice after they have paid, if you are using an outside payment processor.

What problems is FieldPulse solving and how is that benefiting you?

This is making my business run smoothly with scheduling, invoicing, and communicating with clients through phone and text, as well as email notifications.

Read more
JM

Jordan M

December 6, 2023 Source: G2.com
"Great Software"
What do you like best about FieldPulse?

FieldPulse is very easy to use and has a good flow from start to finish. Implementation was easy and customer support has been very responsive. I'm using all of the FP add ons and a few of the third party add ons and the integration has been seamless.

What do you dislike about FieldPulse?

I'm mostly disappointed that forms, checklist, contracts, and agreements are not an integrated feature. Having to build these in another software and then import it is tiresome. I wish this would be updated. FP doesn't integrate with CompanyCam, this would be a great addition.

What problems is FieldPulse solving and how is that benefiting you?

FP does all of our day to day operations very well.

Read more
AR

Ashley R

November 28, 2023 Source: G2.com
"Fast and Easy Service, great customer service"
What do you like best about FieldPulse?

I like the simplicity of the program itself. Is very user friendly, you can do so much within the program. The customer support is extremely fast if you have questions, and they walk you through the process with screen shots. It's Great!

What do you dislike about FieldPulse?

Haven't found really any dislikes as of yet.

What problems is FieldPulse solving and how is that benefiting you?

It allows us to go from using several different programs to doing it all with one.

Read more
AU

Anonymous User

November 27, 2023 Source: G2.com
"So Far, I'm Impressed"
What do you like best about FieldPulse?

We are currently in the process of onboarding with FieldPulse and so far, the service has been stellar! It is a bit different from what we are currently used to in a CRM, but I am confident that the program will do what we need!

What do you dislike about FieldPulse?

It would be nice if you could view more than one page at a time like with previous CRM's I have used. Where you can right click and open in a new tab so you can toggle between two pages. That would probably be my biggest dislike so far.

What problems is FieldPulse solving and how is that benefiting you?

FieldPulse is providing us the ability to use a CRM that is affordable and easier to use

Read more
HM

Heather M

November 15, 2023 Source: G2.com
"Intuitive Program, Responsive & Supportive Team"
What do you like best about FieldPulse?

Program is intuitive, and the team at FieldPulse listens to their customers requests. Best CRM I have ever used!

It's never fun to switch CRMs, however FieldPulse was the easiest transition ever. When I am confused, have questions, or feel like something could be improved upon, FieldPulse is responsive, patient, and hears my requests. This company is awesome. I am only a month into using it and I love it more every single day!

What do you dislike about FieldPulse?

Wish each item could have a dedicated photo that shows up on the estimate. But, I hear that is being worked on!

What problems is FieldPulse solving and how is that benefiting you?

Easier to create estimates and keep track of all client notes, photos, documents, etc. Amaxing to be able to get rid of multiple programs and replace them with one.. Field Pulse!! Better communication with clients, and better internal communications between our company team members and departments.

Read more
JA

James A

November 1, 2023 Source: G2.com
"Easiest CRM I’ve ever used!"
What do you like best about FieldPulse?

I find Fieldpulse to be a very easy to use application. The customer support and on boarding process is phenomenal. The features they offer are unmatched. there is no comparison to previous CRM's. I have used when it comes to Fieldpulse.

What do you dislike about FieldPulse?

So far, I have not found anything about fieldpulse that I do not like.

What problems is FieldPulse solving and how is that benefiting you?

Fieldpulse offers a single place to manage my business, customers, job, flow, and Communications. I think that now I'm using fieldpulse, my performance will be increased exponentially

Read more
RB

Ron B

October 20, 2023 Source: G2.com
"Ron"s Field Pulse review"
What do you like best about FieldPulse?

The ease of keeping the work flow of projects

Customer servie has been fast and very good

very simple to llearn to use

What do you dislike about FieldPulse?

Sometimes it seems the system gets confused and messages are not getting out n

What problems is FieldPulse solving and how is that benefiting you?

Customer and tradsman were not getting my mmessages , i can now get work done and the answers i need

Read more

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