FieldEdge Reviews

i LOVE THE FACT THAT SUPPORT IS ALWAYS THEER TO HELP US. OUR INSIDE REPS (KYRA) AN AMAZING AND REPLIES TO EMAILS OR CONCERNS IN A TIMELY MANNER.

THE ONLY THING I DISLIKE IS AT TIMES ITS VERY SLOW, IT TAKES ALONG TIME TO GO FROM WINDOW TO WINDOW.

ACCOUNTING SAIDE OF THE BUSINESS, BENEFITS ID SAY THAT IT'S VERY EASY TO USE, THERE ARE A LOT OF OPTIONS FOR US. CUSTOM FORMS ECT

I love the ease of seeing what is on the dispatch board for the day. My favorite feature is the email/text to customers reminding them to call us to schedule their maintenance call.

I which you could add multiple pieces of equipment with install dates, warranty dates, etc at one time and not just individually.

Calls aren't missed, integration with accounting software is amazing and very easy to do.

Communication with Technical Support, Affordable pricing for upsells, and basic FE. I'm using most of the tools they have, and I can tell they are growing day after day. Lyuda Rogers is great with communication and very helpful. She makes my experience with FE a lot easier.

Some glitches in a system, like when you create a quote, the first page is empty. Customers don't like it too very much. I hope this will be fixed sooner than later.

Find the right partner from FE and you will love it. !

Everything in one place. This is was my goal. Right now I have processing payments quotes invoices and I can track technician in one place. Thats great. With FE we have more time to improve our business and grow.

FieldEdge has allowed us to improve in a lot of ways. The thing that initially attracted us was reporting and automation. We've been able to get a great insight into our company, and it has improved our dispatching, agreements, and tracking to be a better company.

The support and training is outstanding above all.

This may be exclusive to us, but our sales process has a few hiccups in the way the software works. We've been able to work around it, but that's it.

Another pro, they're great at fixing or modifying the software. In the last year, there have been multiple updates to make the process better.

Agreements, Reviews, and Tracking. This makes it easier to know where we are at the exact moment versus looking back.

Having great integrations with other software makes it better too.

A very user friendly view and Dashboard

There is no testing database for customers

Finalized invoices that are not synching to accounting software. Main benefit is how it has simplified our work flow.

Krya has been a lifesaver for our company. We started out with alot of bumps in the beginning and Kyra helped clean them up, gave us resources for training and continues to reach out and be a source of were to go.

In regards to fieldedge we love the dispatching, the templates the customers recieve and the reports.

The alerts are constant and it seems to be difficult to get someone to help and clear them out. They are not clear what they even are sometimes.

Agreement reminders for customer and office as well as dispatching.

We like how FieldEdge ties jobs together.

Customer searches can be tough sometimes

We recently started with FieldEdge. There is still some learning that we are working on. The people at FieldEdge are amazing! From the first person we talked with for a demo, through set up, onboarding, technical assistance, and to our coach, everyone has been great to work with as well as knowledgeable, explaining procedures in an easy to understand manner. FieldEdge integrates well with several programs. We use the integration with QuickBooks, our VOIP, Docusign, and FleetSharp. We recommend them and the program to any service related business!

Consolidating information, easy to use app in the field, make a smoother operation.

Dispatching efficiency, reporting, integration with QB, Maintenance Agreement management, support and customer success manager.

Dashboards could have a few more filters to make them more robust.

Spend the time to get your inventory templates and maintenance agreements in order prior to import.

Benefits: Operational and administrative efficiencies.

When I have any issue the FE Team is very quick to respond with solutions and suggestions -

I can only say there is still so much to learn about FieldEdge

FE has helped mostly with our Service Dept and scheduling - we are currently rolling out with our Salesman to use FE as well.

Our Service Dept is taking advantage of the FE software with their scheduling and in field services and this is helping our business tremendously

The ease of use and the detail of information you get!

Not much to dislike! I would like to see the dispatcher able to use a browser on their phone to be able to create work orders and assign jobs from their mobile instead of having to use a computer!

Able to keep better track of potential jobs, assign work orders, and half the time it takes to do payroll! And it integrates with my quickbooks easily!