Fergus Reviews

All information at your fingertips, its easy to keep track of jobs

Very little to dislike, developers are very helpful with any problems or requests

Keeping track of jobs, labour and materials, timesheets, all info is easily accesible and available. Invoices go out faster and clients are happier because we look like we know what we're doing

easy to use, good customer service, constantly being updated and improved

had a bit of a learning curve to get started but once I got the hang of it it worked great!

be prepared to find out if you are losing money... we thought we were doing much better than we actually were due to small costs that were being overlooked on a regular basis.

ability to track all costs associated with a job

It allows the management of work and field services, is cloud-based and is designed for small and medium enterprises. I like the ability to track staff when needed and the fact that it also has a complete health and safety component. Customers enjoy the interface via email and we consider the system's ability to track and record information related to the site to be very valuable for all users and you can additionally attach photos of the work done.

I would like to see a better report that shows sales and profits in a particular period per sales representative per job using only the start date of a job, the WIP report cannot do this and the email platform used ends up being too much spam for customers.

Before Fergus, everything was handwritten, including time sheets, customer details, scheduling and job notes, they were written in a diary and on a huge blackboard, monthly billing was done with stacks and piles of paper and it was a huge job every month after its implementation takes care of all the details, from quotation, scheduling and billing to managing your equipment and Health and Safety saving us a lot of time and all staff can see what's for the week.

It is easy to use, without any experience. They have great, responsive customer service. I like the computer version as well as the mobile version, which can be used with an iPad as well.

Sometimes invoices are not entered correctly, although they are set up to be imported through the supplier automatically. There is also once instance where the supplier invoice is doubled up and transfers to Xero twice.

It helps with planning jobs, assigning employees to jobs. It automatically imports invoices and let's us put them straight to a job. You can easily integrate with Xero and MYOB.

great customer service and very user friendly interface. having everything at my fingertips in one place is helpful when trying to plan the work week out for me and my techs

mobile app leaves a bit to be desired but web interface is great. pricing is a little high compared to competitors considering there are no outstanding features

scheduling employees with clients and streamlining on site quotes and estimates