Faveo HELPDESK Reviews

Easy to use software and quick support from FAVEO.

Faveo is a complete software and their team is working hard in order to launch new features

none

Faveo Help desk is very user friendly to handle the client, and monitoring agents. Fully automated solution for the customer mangement.

Overall the application is fine for us. no dislikes

Faveo Help desk solves our business issues, the management can easily identify the customer problem. if repeated problems can be identified and solved easily.

Great platform, good support and easy to customized. Based on Laravel framework and robust technologies the system works very well.

Although it is always improving it's UI, I would like to see more ajax and modern interfaces added to the system, but it works pretty well.

We are system integrators and our customer, a Telecom Cellular and Internet Service Provider handles all their customer tickets on Faveo Help Desk. We have heavily customized it and integrate it with SAP and billing systems so customer service personel could have access to contract, payment status when opening and handling tickets. So far, our customer es very happy with the result.

The FAVEO product is very user-friendly and easy to ensure your support staff can handle incoming tickets.

I can't think of anything I dislike. So far everything works.

Able to capture incoming tickets from clients. We are able to track their issues using the helpdesk.

It's on prem solution with less cost and at a good price

The support team is fast and supportive. Regular updates with new functions. Able to record the tickets and reporting system according to standards.

Nothing. Everything is well achievable...

Achiveable for all helpdesk related task.

Easy to customize and user-friendly.

We have been using faveo helpdesk as ticket management system for our organisation. It is a great system with very good user interface for user as well as administrator. Faveo has lots of feature among those which we frequently use include workflow which we use to filter tickets based on users and also on types of ticket based on topic to auto assign to different departments and agents, this system can also be integrated using LDAP for authentication and accounting as well. The support is very prompt, cooperative and helpful too.

I dont have any complaints or problems faced till now.

Ticket Management System

User interface is nice and modern.

Rather complete functionality.

Self Hosted with fair price

Mail notifications are bound to roles, that does not exactly fit to how we work.

We run the complete product support through the help desk

The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed faveo as our ticketing system and have been using it for more than a year with a team of 10+.

There hasn't been anything significant. A couple of bulk functionalities were slow but we reported it to the team and it was resolved on a timely basis.

Highly recommended. We migrated from Zoho desk and then evaluated Zendesk, Freshdesk and Faveo.

We use faveo to automate our ticket reporting, assignment and resolution. It's a one stop solution for our entire team members across departments (support, operations, tech) to manage customer related tickets.