Fattmerchant Reviews

User Rating

4.3/5 (Based on 204 Ratings)

Rating Distribution

Excellent
78.9%
Very Good
2.5%
Average
1.5%
Poor
2.9%
Terrible
14.2%

User Sentiments

Competitive Pricing, Excellent Customer Service, Easy to Use Interface, Fast Payment Processing

Hidden Fees, Poor Communication and Support, Inconsistent Mobile Connectivity, Technical Issues and Software Glitches

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Review Summary

Fattmerchant is generally well-received among its users, earning praise for its user-friendly interface, excellent customer support, and competitive pricing. It is lauded for its ease of use, with many users finding it straightforward to set up and manage. The customer support team is highly regarded for their responsiveness and willingness to go the extra mile. Additionally, Fattmerchant's pricing is often seen as a positive, with many users expressing satisfaction with the value they receive for the cost.

Pros

Easy onboarding process with quick approvals, enabling efficient business setup.
Integrates seamlessly with major platforms, providing hasslefree payment processing.

Cons

Occasional technical issues and glitches can be inconvenient for users.
Limited customer support options, making it challenging to resolve queries promptly.

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Reviews

Thomas Foran

October 7, 2024 Source: Trustpilot.com

Great customer service

Roy Harris

September 30, 2024 Source: Trustpilot.com

Great Communication Skills

She had positive energy , great communication listening & expressing the service options & what
look for in near future and beyond....it was wonder
informative call and experience with Stax looking
forward our business relationship....

Hiral Patel

September 10, 2024 Source: Trustpilot.com

Payment depot has the best service…

Payment depot has the best service hands down. I use them for all my businesses.

Big shout out to Cole Roberts

Daniel Booker

September 10, 2024 Source: Trustpilot.com

I was great to speak with an actual…

I was great to speak with an actual person with expertise to resolve my issues. I feel they went beyond their service boundaries to help.

Michele Offen

July 25, 2024 Source: Trustpilot.com

Reasonable rates and excellent customer…

Reasonable rates and excellent customer service. We had an issue and I needed some help. A gentleman by the name of Victor Silva took my inquiry. His follow up was impeccable. Stax is fortunate to have him. He is the best of the best.

Julie Pring

June 25, 2024 Source: Trustpilot.com

Joseph was very helpful and took his…

Joseph was very helpful and took his time explaining the details of why the process had to be so detailed.

Glenda Kral

June 16, 2024 Source: Trustpilot.com

It's hard when you're not familiar with…

It's hard when you're not familiar with the online payment business. It was a little frustrating going back and forth via email. I asked for a call back to which I was contacted by Shannon. She was amazing and basically dumbed down the process to help me understand what I needed to do. She was assisted by Austin who was very helpful to make sure our system was up and running properly.

Denise

June 3, 2024 Source: Trustpilot.com

Fixed After Other Reps Failed

We had requested this correction multiple times over the past week and while we were told the correction had been made, it was not applied on our end. Katherine Rodrigues finally got this corrected for us.

Her assistance was great, although the process of getting customer/technical service help is ridiculously difficult. These issues should never take multiple phone calls and waiting on hold for 50 minutes.

Jeremy Mcvay

May 30, 2024 Source: Trustpilot.com

Quick help and solved our problem.

Date of experience: May 30, 2024

Mandy Wencus