Famly Reviews

I just love the Famly app. It is so easy to communicate with families & I can see if parents have seen messages or not, so often with paper diaries they weren't always looked at & messages could be missed.
The parents love the feedback through out the day & like that they are able to add family members in to see the photos & videos of our day to day activities.

I got a quick and helpful response and was happy. I was even given a recommendation to add my idea for a new update suggestion

The Famly Team are the best at sorting out all my little or big problems. I am happily using the Famly software at my nurseries and the parents love it too! Thank you

My query was dealt with very quickly. The communication was great and I was updated frequently.

I always receive a really quick and helpful response with any questions I put forward on the Famly help feature.

The support team gave a quick and detailed response. They also check to see if I had any further issues that they could help with.

Have just gone live with Family so obviously questions crop up. Messaging Help - Always receive a prompt response and an answer to my questions. Similarly if I telephone. Have also had Zoom one to one calls for more complicated questions and on every occasion the support team have come up trumps (Not Donald!) 10/10

Great customer service - responsive and extremely helpful.

Great app, saves a lot of time. Very user friendly and simple to use. Parents love it too

I contacted the Support team at Family as I had two questions regarding the app. The responses were quick and so helpful. They were able to explain things clearly and in detail which made solving the problem very easy! When one of the questions required more research, the team explained what they were doing and kept me updated along the way. Most definitely the best online help I have received, thank you!