MS

Mannya S

April 20, 2023 Source: G2.com

Mental Health Clinician and Director of HR & Development

What do you like best about Exym EHR?

The user interface is very easy to use. It is not hard to learn how to use the EHR system if you're new. The notes are easy to complete and submit. The calendar returned notes, and the notes to complete section on the homepage is a good reminder of pending and completed work.

What do you dislike about Exym EHR?

I don't like that the assessments and needs and service plan do not autosave. A lot of our workers have lost hours' worth of their work due to the absence of this feature.

What problems is Exym EHR solving and how is that benefiting you?

Definitely saves a lot of time on filing documents and the cost of paper. Needless to say, it is also helping us be more environmentally friendly. I also like the feature of time stamp which provides more accountability on the part of the workers.

VC

Verified User in Mental Health Care

January 31, 2023 Source: G2.com

Implementation support from staff has been amazing

What do you like best about Exym EHR?

I was wondering to have the direct support and line of connect in the first phase of the implementation phase. There were tons of questions and the need for clarification and the staff response were timeles and efficient

What do you dislike about Exym EHR?

Once the inplementation phase was over, the communication and direct support decreased dramatically and we were transitioned into the help ticket phase. It did incite some anxiety and the response was not as timely, however, there was a response.

Recommendations to others considering Exym EHR?

What problems is Exym EHR solving and how is that benefiting you?

There was also a lot of context given to the support person that was repetitive prior to our ticket being fixed

MS

Marino S

January 9, 2023 Source: G2.com

Exym is good, billing could be better

What do you like best about Exym EHR?

How easy it is to use and navigate through tabs.

What do you dislike about Exym EHR?

When it comes to voiding and rebilling claims, it could be easier.

What problems is Exym EHR solving and how is that benefiting you?

On my end, there are no issues and if there was; Exym sends bulletins that keep us informed.

AT

Andrea T

December 27, 2022 Source: G2.com

Great Service

What do you like best about Exym EHR?

I love Exym and their customer service.

What do you dislike about Exym EHR?

They were very attentive to my needs.

Recommendations to others considering Exym EHR?

I don't dislike anything. Ev erything worked really well, I didn't have any problems.

What problems is Exym EHR solving and how is that benefiting you?

It's helping me solve issues with client profiles.

PB

Patric B

December 20, 2022 Source: G2.com

Exym has made it possible for us to work with the Department of Mental Health.

What do you like best about Exym EHR?

The reports function has been the most helpful part of using the EXYM EHR. Being able to report on all types of services and billables has made it easy to report to management as well as track utilization.

What do you dislike about Exym EHR?

The functionality of the IBHIS connection is very difficult to navigate. We are hoping that the IBHIS connection can be made easier to use in the future in order to avoid billing delays and denials.

What problems is Exym EHR solving and how is that benefiting you?

Exym has solved the issues with tracking specific service deliverables by staff and by patients. We have also been able to report statistics from our programs to our significant funders more accurately.

KG

Karla G

December 15, 2022 Source: G2.com

Exym Review!

What do you like best about Exym EHR?

It allows you to customize your own templates for each specific billing program you have! This makes it easy for supervisors and providers!

What do you dislike about Exym EHR?

Reporting, anytime we need a new report we have to request it. Ideally, what would make it easier if we had access to all our own data fields and make customizable reports.

What problems is Exym EHR solving and how is that benefiting you?

Templates, some programs require us to verify information at every session. With the customizable templates we are able to capture the metrics we need, when we need them.

RG

Ronald G

December 14, 2022 Source: G2.com

Great for Mental Health

What do you like best about Exym EHR?

Easy to use. Intuitive menus. Help desk is awesome in responding to questions.

What do you dislike about Exym EHR?

The printing of the notes can be tedious. There should be a quick selection of the notes you want printed out.

What problems is Exym EHR solving and how is that benefiting you?

The billing for our Mental Health claims.

LL

Lindsey L

March 13, 2023 Source: G2.com

Great

What do you like best about Exym EHR?

Easier to bill, refill and reconcile

What do you dislike about Exym EHR?

Charges with EXYM

Recommendations to others considering Exym EHR?

Sometimes it can be difficult to fix group sessions.

What problems is Exym EHR solving and how is that benefiting you?

Speed and accuracy

MV

Michele V

January 12, 2023 Source: G2.com

EXYM needs to hire more representatives to assist with their helpdesk and respond EXYM is user friendly

What do you like best about Exym EHR?

EXYM is user-friendly. The billing function is handy. EXYM includes DMH responses on each claim.

What do you dislike about Exym EHR?

Customer service is not been the best in the last 2 years. Need reports on additional data. Creating activities is problematic, in my opinion.

What problems is Exym EHR solving and how is that benefiting you?

Helpdesk response is very slow.

SR

Sarah R

December 18, 2022 Source: G2.com

Their reply is quick and the directions are clear.

What do you like best about Exym EHR?

I appreciate the help tab at the top of every page.

What do you dislike about Exym EHR?

I am new to Exym and have not come across anything I dislike.

What problems is Exym EHR solving and how is that benefiting you?

Exym helps my business submit our billing to Sage. Exym customer service is easy to access.

Exym EHR Reviews

User Rating

Rating Distribution

Do You Use Exym EHR?

Mannya S

Verified User in Mental Health Care

Marino S

Andrea T

Patric B

Karla G

Ronald G

Lindsey L

Michele V

Sarah R

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