Exotel Reviews

User Rating

4.4/5 (Based on 132 Ratings)

Rating Distribution

Excellent
59.8%
Very Good
28.8%
Average
9.1%
Poor
0%
Terrible
2.3%

User Sentiments

Call Recording & Tracking, Ease of Use, Reliable Customer Support, Seamless CRM Integrations

Call Connection Issues, Limited International Support, Occasional System Downtime, UI/UX Improvements Needed

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Review Summary

Exotel is a popular cloud telephony solution for B2C companies, lauded for its all-in-one customer management and tracking capabilities, personalized calling experiences, and suitability for concurrent calling. Users appreciate its call recording features and easy integration with CRMs like LeadSquared, but some report occasional call lag, redirection issues, and occasional voice leakage. Recommendations emphasize its cost-effectiveness for organizations with large customer datasets. Users primarily utilize Exotel to manage leads, track calls, and improve customer support operations.

Pros

Provides an allinone tool for managing and tracking customer interactions.
Offers endtoend personalized customer calling experience for B2C companies.
Supports concurrent calling, enabling efficient handling of multiple calls simultaneously.

Cons

Experiences occasional lag in call connections, causing delays and redirection issues.
Occasionally there are issues with call quality, leading to interruptions and unclear audio.
Call recordings may experience packet loss if signal handover fails, affecting data accuracy.

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Reviews

Ektasam Y

September 28, 2023 Source: G2.com

"Awsome!!"

What do you like best about Exotel?

We can keep record of the call has been made for the future references. As well as it is user friendly app, best for customer support services and easy to interact with the clients and the customers.

What do you dislike about Exotel?

Sometime calls doesn't get connected with the users.

What problems is Exotel solving and how is that benefiting you?

It is bridging the gaps between me and my clients with seamless support.

Shrikant B

September 9, 2023 Source: G2.com

"Helped me in streamlining my business and tracking all inquiries."

What do you like best about Exotel?

Helped me in streamlining my business and tracking all inquiries a lot, I am very much interested in exploring other products of Exotel. It's easy to set up and very user-friendly. Recommended

What do you dislike about Exotel?

The mobile app is missing, this will help the user at the next level

What problems is Exotel solving and how is that benefiting you?

to track and distribute all inquiries within agents shift wise and data of the customers

Devesh V

September 2, 2023 Source: G2.com

"Best cloud telephony solution provider"

What do you like best about Exotel?

It can be integrated with most of the existing CRM Solutions. Call logging and analytics gives it an edge over other solutions

What do you dislike about Exotel?

Could work on cost efficient plans and packages

What problems is Exotel solving and how is that benefiting you?

Helps to serve clients better by connecting and transfering the calls among various departments

Dhritiman C

June 21, 2023 Source: G2.com

"Awesome portal"

What do you like best about Exotel?

Exotel is too much user-friendly software

What do you dislike about Exotel?

I never faced any issue in Exotel, its too much helpful

What problems is Exotel solving and how is that benefiting you?

Calling customers

Shubham A

March 14, 2023 Source: G2.com

"Best support team and call voice quality"

What do you like best about Exotel?

Our team extensively uses exotel for dialer phone system and the feedback has been amazing. the voice call quality is A1 and the support team is always availble and resolve issues at the earliest.

What do you dislike about Exotel?

everything is great, the feedback is positive and encouraging. highly recommended.

What problems is Exotel solving and how is that benefiting you?

customer phone reachout

Panduranga R

March 13, 2023 Source: G2.com

"Simply one of the best in business"

What do you like best about Exotel?

We liked how prompt their customer support team is and specifically how well they scaleup without much of intervention

What do you dislike about Exotel?

Not much of things to dislike, pricing can be a bit more suitable for small scale stattups

What problems is Exotel solving and how is that benefiting you?

We used it for setting up customer support team

Neeraj R

March 11, 2023 Source: G2.com

"Very excellent support service"

What do you like best about Exotel?

The customer support is best and the workflow is very fast.

What do you dislike about Exotel?

Nothing. i would say you increase your customer support experience.

What problems is Exotel solving and how is that benefiting you?

For managing the dialer and give the analytics about the business.

Vishal L

March 9, 2023 Source: G2.com

"Very good customer service"

What do you like best about Exotel?

The best thing about exotel is the customer service. We have been working with exotel for 5+ years and one thing which stands out clearly is the customer support. The responses are prompt and timely manner. They are not forgotten.

The app bazaar with plug and play option to create a flow is innovative and very helpful. We can decide our own flow.

What do you dislike about Exotel?

Overall, I am happy with Exotel. The app bazar needs to be made more user friendly. If I have created a flow and in between, if I need to add a step, I need to re-create rest of the flow from that step.

There should be option to add a step in middle of the flow without much efforts.

What problems is Exotel solving and how is that benefiting you?

The exotel is streamlining our call volume through a single number for our call center. We are also using Exotel for numbermasking which is helping us in maintaining the privacy of the users contact numbers.

Dinesh J

March 9, 2023 Source: G2.com

"Review for Exotel"

What do you like best about Exotel?

Offers above 99% uptime and great call completion rate.in addition to this, Exotel has a driven team working around the clock to give the best client experience.

What do you dislike about Exotel?

Exotel sometimes fails to provide customisations on product given their large client pool and asks need to go through priortisation matrix.

What problems is Exotel solving and how is that benefiting you?

- Seamless communication to customers both through Voice and Text.

- Exotel has helped with solutions that reduced per call cost by more than 80%

- Integration capabilities

Shriniket A

March 9, 2023 Source: G2.com

"Simple Set-up and Execution"

What do you like best about Exotel?

Easy to set up the IVRs and support is amazing

What do you dislike about Exotel?

It takes a little learning to curve to get the hang of it, would help if there are guided tours.

What problems is Exotel solving and how is that benefiting you?

Automatically answers the common support queries to our users and something that works 24x7

Exotel Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Exotel?

Review Summary

Pros

Cons

Ektasam Y

Shrikant B

Devesh V

Dhritiman C

Shubham A

Panduranga R

Neeraj R

Vishal L

Dinesh J

Shriniket A

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