Eventeny Reviews

The very first time I met with Eventeny to talk about their event management software, I genuinely cried. I had been working with another event management software (Event Essentials) for over a year and a half with next to no response from the developers or the person who was supposed to be my go-to for any questions. We paid thousands of dollars for a system that was over-promised and couldn't handle the basics of what we needed it to do. My entire team was tired, frustrated, and at our wits end trying to plan an 11,000 person event that was very quickly approaching.

Then we met with Nausheen, and it was like the event planner gods had heard all of our gripes and opened up the clouds to shine a light on Eventeny. Every problem that we were having, Nausheen was able to show us a place on Eventeny's platform that could handle the scenario better than we had ever dreamed of. Volunteer management? Solved. Controlled access to the parts of the program that we didn't want everyone to see? Solved. Vendor booth mapping? Solved. A sponsorship CRM that actually kept track of what we needed it to? Solved. Schedules that were easy to upload and change on the fly? Solved.

Every suggestion we have made has also been taken into consideration. They added more pronouns, and the ability to have a preferred name for our volunteers so they weren't forced to use dead names instead of chosen names. They really listen to their clients, and I've never had to wait more than 24 hours for a response to my questions. They've won my event's business forever, simply because of their customer experience and the amazing team behind it. I cannot recommend Eventeny enough.

There isn't much I don't like about Eventeny. The software is definitely in its early stages and the startup environment is seen in the way that some of the features are released, with some things that are built as placeholders until their engineers can get something better into place. However, having a feature that does most of what you need it to do is much better than having no functionality that doesn't do what you need it to do, so I'm happy to wait while they work out the bugs, especially since they work with such a small team.

Eventeny solves the issue of needing to gather all of my event management documentation from all of my different platforms and consolidates them into one place for me. It makes messaging my vendors simple and easy, it makes mapping my event space incredibly easy as well.

Eventeny is the perfect all in one software helping event planners everywhere with essentially all event problems. You can create vendor applications, manage submissions, assign vendor booths, create extremely detailed interactive site maps in no time at all, manage sponsors and volunteers, sell tickets and the list goes on. The main thing that drew me to Eventeny were the vendor application and site map features. Before, I was having to work with other city departments on building a site map and there was a lot of back and forth and missed details. Vendors would apply through an application site and I would have to invoice them seperately, which resulted in vendors taking awhile to pay. Now, I can create as many vendor applications as I need (including discount codes), ask specific questions, have vendors upload pictures and documents, and I press approve and their payment on file is charged automatically. It has saved me so much time! From there, I can create a site map and add vendor booths, icons, sections, and assign vendors to specific booths.

There are so many different options/customizations too. If you need payment up front, even prior to approval, you can do that. If you want vendors to pick their own booth spot when they apply, they can do that too. Eventeny truly has so many options to make your life so much easier.

I would honestly say there aren't any downsides. They are a newer software and there are still ways they can add additional options and features, but they are constantly working on upgrades and things to improve. While you're using the software, if there is anything that needs immediate fixing or you have an idea that would be nice in the future, you reach out to your dedicated customer service representative. I've sent my CS representative a few ideas that she then adds to an ongoing product request list that they work through.

Eventeny took the few different platforms and websites I was needing to use throughout the planning process and combined everything into one easy to use, organized platform. I cannot emphasize enough how much time this has saved me. From being able to immediately approve vendors, charge their card upon approval, group message vendors, invite vendors to apply to events, easily create site maps, copy events and more, this software has really been a game changer.

I would personally say that eventeny is always improving and adding to their platform to make event management simpler and more user friendly for those who manage events using their platform. There are constant updates and improvements snd they are always asking for feedback on these items to ensure they are operating as intended and if it's as helpful as they hoped.

Currently there are always areas for improvement but eventeny tries to address threes it seems through surveys and feedback request to ensure they can try and improve on these areas.

The volunteer management side of the website is seeing constant dashboard updates that help me see things much more clearly and that is very helpful to me in my role.

In my work with a vintany I have seen excellent communicating between front levels of their groups and between individuals. Communication is the basis for a good working place and I appreciate it about them

I would like to see more simplified web applications.

The work being done to streamline and explain the applicant systems has been very helpful.

I like just how many different management functions and ways of tracking things there are. Being able to manage hours, times, and the way it works all the way up to upper management, makes it very easy to ask for help and have issues handled promptly.

Managing volunteers - accepting someone requires two separate confirmations in different locations and it's just very unwieldy and overcomplicated.

- Accepting/rejecting volunteers shouldn't require the use of two or 3 separate windows, it ends up being misleading and people stop before actually finishing their duties.

Big Team consolidation in particular - being able to have a manager instantly correct an issue as opposed to them being lost is a huge benefit with this system.

There isn't much I can think of. The site didn't crash?

For context: We sold tickets to an event with 2,500 attendees.

Issues we ran into:

- No support for directed ticket codes, we have to hack around this and the solutions aren't pretty

- You can't edit email or name of team members after inviting them

- The ticket sale checkout and analytics have a bug where sales tax is not updated for discount codes. Basically it looks like they will charge full sales tax on free or half price tickets. Confusing and makes people suspicious and lose trust.

- Maps only allow rectangle stalls and regions, no polygons. Our placement has used free form regions in the past (using GoogleMaps)

- Can’t export maps to KML or import into Google Maps

- No way to get measurements for layout.

- You cannot create a ticket with zero quantity for sale (for gift tickets), it won’t let you save it

- Purchase ticket import requires first and last name, which is inconvenient for people concerned with privacy

- Purchased ticket import is limited to 100 tickets at a time

- Purchased tickets that are imported do not have any ability to force people to sign a waiver

- Support is TERRIBLE. Flippant and dismissive. When I asked about a feature the support staff told me I should "look into other software" and that they have "plenty of customers"

- Account self service is not possible. To get information about account management you have to email support and hope for a reply (see above). This includes VERY BASIC things like billing, subscription management, and account cancellation. Their approach is stuck in the last decade.

- Volunteer management is heavy and onerous on actual volunteers.

- Very high fees

In the end, we didn't really get anything from the software that we couldn't get from other ticket processors at 1/4th the cost.

Selling tickets