Espressive Reviews

Provides an easy way for users to get answers and automated support.

More of a comment than a dislike: Organizations need a user experience champion for best results when considering interactions

Users use it to report issues, get access to software, request services, ask human resource questions and generally find answers to what they need to be productive.

Their customer service is unparalleled, providing prompt and knowledgeable assistance. The intuitive and powerful product seamlessly integrates into existing systems, improving efficiency and productivity. The integration of cutting-edge AI technology enhances issue resolution and user experience. Espressive's commitment to continuous innovation and updates ensures their product remains relevant. Overall, they are a reliable and innovative solution for businesses seeking to enhance operations and customer support.

Some users may find there is a learning curve involved in fully understanding and utilizing all the features and functionalities of Espressive's solution. However, this is a common aspect when adopting new technologies and can be mitigated through proper training and support.

Espressive solves problems in customer support and IT service management by providing intelligent chatbot and knowledge base solutions. They enhance self-service options, improve user experience through AI technology, streamline IT service management processes, facilitate scalability and adaptability, and drive cost savings. Their solutions result in increased operational efficiency, customer satisfaction, and reduced support costs.

Support and flexiblity of the application with service desk. Ability to utilize existing data from multiple sources is a great plus to this application. Support teams are good.

Sometimes the logic and implementing the right flows. It would be good to have some more detailed documentation that gets down to a granular level some of the configurations.

Deflections to service desk. Self service for the users.

I like the ease of adding new information to the intelligent agent. The no-code interface for creating new workflows is excellent for anyone who wants to learn it. The reliability of the service is a high point. In the days of multiple outages of other products like Microsoft 365, we have not experienced any outages over several years of using the product.

I can't think of any significant downsides of Espressive Barista. Overall my company has been pleased with the product.

We suffered from many repetitive help desk tickets asking for solutions that were readily available to the callers. Steering end users to the correct support methods has been very effective.

Ease of rollout and integration into our business operations, the robustness of the solution to be adapted to our many communications channels to match the diverse workstyles of our global employee base, the richness of the developer/integration capabilities that go beyond a simple Q&A chatbot solution.

Anticipating the ongoing evolution of the Barista solution, the ability to add more automation and deep logic integration across our many business processes, the incorporation of chatbot to chatbot discussion and data sharing in advance of the upcoming storm of every platform has a chatbot.

Solving the complexity of: how to provide timely and useful information across a wide range of topics, data sources, and workflows. The result: Elimination of employee delays waiting for fulfilled information requests and provisioning tasks.

Great tool for employee self-service, unloads routine tasks from helpdesk. Have now gone a step further and added task automation to improve response times to user requests.

We're sometimes slow to adopt the latest improvements - Espressive could do better in promoting cool new features!

Improving employee experience and productivity. Automating tasks. Finding answers to FAQs and acronyms is highly rated by our new hires. Help with change management.

I like that Barista is unlike other bots I've used. Instead of asking a question and having a 2-page article display on the screen, we can program Barista to interact with the customer and display a step-by-step answer. For more complex scenarios, Barista will allow the customer to verify the information and answer one question simultaneously, preventing the customer from getting overwhelmed.

Depending on the organization and the security restrictions, Barista can be very complex to setup. For our organization, the most valuable win with Barista, would be to automate processes fully. This means that after answering a few questions, Barista would take care of the rest. Unfortunately, we are not quite there yet.

With Barista, Espressive solves quick and easy questions and answers from our customers. We are also integrated with our ITSM system and connected to many service catalog items for partial automation.

Espressive Barista has enabled our IT team to lead by example and show the rest of the teams how automation can be seamless and beneficial in empowering employees. Barista's ability to understand the questions and the expanse of word cloud makes it easy to capture and map different questions and map them to the correct answers.

Collaborating with the Espressive team has been an absolute pleasure. They are really good at what they do and with their feedback and constant support, we had a good start and see a growing use within the organization. Regular meetings and comprehensive reports from the team makes it easy to improve the knowledge base and capture any new questions that come our way.

Shout out to all the people at Espressive for making it easy to collaborate with them!

User adoption can be challenging when introducing any new application or technology but the experts at Espressive made it easy to deploy and market the application. Marketing and customer success team's worked with us and helped tackle any issues we faced along the way. Their continuous support is very commendable and makes it easy for us to be on track and constantly improve the service provided.

With Espressive in place, we noticed that users are able to get answers to commonly asked questions a lot faster than usual. It saves a lot of time and the team is able to work on more complex tasks and projects.

Barista's ability to seamlessly reduce the number of Helpdesk tickets created by our user base. This product provides us with the ability to customize the answers it provides and the product is easily managed by our internal IT team. One the first week of going live with Barista, over 60% of user questions were correctly answered. The questions that weren't properly answered were updated with the help of the Espressive team's weekly reports that show us opportunities for improvement. This helps us continuously improve Barista's knowledge!

It's important to mention that Barista's project deployment team and Marketing team are made up of very talented All-Stars that know what they're doing and know how to achieve the best results. Working with them has been such a pleasure. I can't say enough good things about their professionalism, knowledge, and willingness to do the necessary to help us achieve the results we're looking for.

There's absolutely nothing to dislike about Espressive. After launching Barista, our IT team has been able to spend more time training and learning new skills, since Barista has been able to answer so many of our customer questions. This has been nothing but a win for us!

Espressive has provided us with a new Helpdesk level one support system that allows our colleagues to get an effective answers to their questions on the fly. This allows them to get the help they need faster than ever. What also makes this tool so convenient is that if Barista doesn't have an answer for them, Barista will automatically create a Helpdesk ticket on their behalf and assign it to an IT expert. This has become a one-stop shop for our employees.

I have plenty of good things to say about Barista. First, off the Barista Shop is amazing. It's an easy way for users to see what softwares we offer and can easily request a software. Barista have deflected many common support IT tickets, as it answers commonly asked questions or create a ticket upon request for certain things needed. Automation is defintely one of the key highlight allowing the Tech Team to be more hands off. Barista serves as a great self service tool, giving back the IT Team time and resources to dedicate to other tasks. We have also integrated Barista into our Slack Help Desk Channel and it is particularly popularing, getting tons of traction daily. In addition, I would like to thanks the Espressive Team especially Dylan for the continuous support training our internal Tech Team and assisting us with building our Barista.

Barista is a great tool, but need to keep in mind that it is still conintiously being developed. But upside is that the support and engineer Espressive Team are really quick to address concerns and features requested! Excellent Team.

Espressive is helping us empower users to use this self service tool to empower our users. Not only that, it is saving us tons of time and resources to dedicate it elsewhere.