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Esper Reviews

User Rating

4.7/5 (Based on 187 Ratings)

Rating Distribution

  • Excellent

    78.6%
  • Very Good

    15%
  • Average

    3.7%
  • Poor

    1.1%
  • Terrible

    1.6%

Do You Use Esper?

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Review Summary

Esper is a popular MDM solution for Android devices, praised for its user-friendly interface, robust features, and frequent updates. Users appreciate its ease of setup and deployment, with many highlighting the quick provisioning process and the ability to manage multiple devices from a central console. Remote control and viewing capabilities are highly valued, allowing users to troubleshoot issues remotely, saving time and resources.

Pros

  • Esper provides simple and intuitive interface for managing Android devices.
  • It allows remote viewing and control, enabling quick troubleshooting.
  • Esper offers a free tier for up to 100 devices, perfect for small businesses.

Cons

  • Remote control implementation can be timeconsuming.
  • The MDM functionality can be inconsistent across different manufacturers.
  • Some features require a factory reset of the device, hindering flexibility.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

September 19, 2023 Source: G2.com
"Best MDM I habe ever worked with"
What do you like best about Esper?

All the features, Easy interface and best customer support.

What do you dislike about Esper?

Sometimes glitches in app update frustrates but otherwise all good.

What problems is Esper solving and how is that benefiting you?

We ship our own hardware and software to our customers and Esper helps manage app updates, configuration etc.

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AU

Anonymous User

September 16, 2023 Source: G2.com
"Esper has made my job so much easier!"
What do you like best about Esper?

I love that I have the ability to assist my patients with a hands on view of exactly what they are looking at, as opposed to feeling my way around in the dark trying to help them, which can be super frustrating for the patient.

What do you dislike about Esper?

There can be latency issues from time to time, but for the most part it is nothing horrible.

What problems is Esper solving and how is that benefiting you?

When our patients have issues with the tablets that we send them to monitor their health from home, Esper allows us to be able to log into the tablets so that we can actually see what the patient sees. It is a huge help, especially when dealing with older patients who are not always tech savvy.

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AU

Anonymous User

September 13, 2023 Source: G2.com
"Great Product"
What do you like best about Esper?

The device and apps from esper is great.

What do you dislike about Esper?

There is nothing to be disliked in Esper

What problems is Esper solving and how is that benefiting you?

To manage the apps on multiple devices

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IO

Iván O

May 23, 2023 Source: G2.com
"Excellent in everything"
What do you like best about Esper?

You can do pretty much anything you need with Android devices. Really easy to use, you don't even need to read the manual to work at intermediate levels.

From my experience it is perfect for configuring and controlling school devices.

Really easy to contact the staff who resolve doubts and problems quickly

What do you dislike about Esper?

There is no serious problem, maybe some temporary connection failure with the remote viewer.

What problems is Esper solving and how is that benefiting you?

Bulk device configuration, application distribution, remote control of devices.

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AU

Anonymous User

May 19, 2023 Source: G2.com
"Great Tool for Remote Assistance"
What do you like best about Esper?

Easy to use and informative tool to troubleshoot

What do you dislike about Esper?

so far, I do not dislike anything about Esper.

What problems is Esper solving and how is that benefiting you?

It helps us view tablets remotely when diagnosing issues

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AU

Anonymous User

May 12, 2023 Source: G2.com
"Esper provides an intuitive MDM management solution"
What do you like best about Esper?

Intuitive console to manage Android devices at an affordable cost. We completed the rollout of devices for our employees to use within a week, keeping the project on time and within budget.

What do you dislike about Esper?

We use this product to control a specific device application set for our service staff. We can give our team the flexibility needed to operate their system while providing the required controls to monitor applications and pinpoint the location of the devices when needed.

What problems is Esper solving and how is that benefiting you?

Control internal appliations and provide device security for internal team members interacting with a guest service solution.

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AU

Anonymous User

May 11, 2023 Source: G2.com
"Thank God you exist!"
What do you like best about Esper?

The platform is simple and intuitive to work with. It has the essential features for a good Android MDM operation, and we can quickly control several devices. The support is excellent, and very comprehensive.

What do you dislike about Esper?

I have nothing to dislike, because in my case the platform has everything I need, simply 5 stars.

What problems is Esper solving and how is that benefiting you?

The speed of configuring Android devices is impressive. Instead of spending 30 minutes on each device, I can now have the device ready for a new user in just 5 minutes. When there is a configuration change to make, instead of doing it one by one, I can do them all simultaneously. This is a great time optimization, I even have time to go for a swim at the beach, hehehe."

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JC

Joe C

May 11, 2023 Source: G2.com
""Esper-One Of The Best MDM Solutions, Easy To Configure With Good Documentation""
What do you like best about Esper?

The three main points I like about the product are ease of enrollment for devices. The ability to get information from endpoints, such as their OS version, distributing apps. Can target specific users/groups

What do you dislike about Esper?

Our organization only needed a few features Esper offered. No dislikes,

What problems is Esper solving and how is that benefiting you?

The Esper software is able to change links/shortcuts on many devices at the same time to keep things consistent.

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MO

Manuel O

April 19, 2023 Source: G2.com
"Awesome!"
What do you like best about Esper?

I love the fact that your able to control the tablet and be able to solve any problem the restaurant owners may have with the device. Makes troubleshooting a lot easier.

What do you dislike about Esper?

The only down side I have faced was when the server goes down or some devices with not let me do remote control sometimes, other than that I think it`s perfect.

What problems is Esper solving and how is that benefiting you?

Printer issues, connectivity issues, troubleshooting, and remote view of our devices help make our job more accessible and more productive.

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as

arjun s

April 18, 2023 Source: G2.com
"Best , most underrated Mobile Device Management ever."
What do you like best about Esper?

Been using several MDM softwares, did a test of all the products available in the market. Benchmarks were user friendly, latest programming coding/language and database, reliability, server response timings, and they did the best of the entire lot. It truly is very underated and a matter of time before it catches on as the leader in MDM softwares. Highly recommended.

What do you dislike about Esper?

Nothing at all, there are constant updates and improvements and they have thought of it from all angles, permutations and contingencies.

What problems is Esper solving and how is that benefiting you?

Their documentation and user guide is simple yet comprehensive. Their tech support is responsive. They have an extensive knowledge base on their product. They have API integrations for developers as well, not many MDM softwares have this.

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