EPX Reviews

We never have a problem with the machines, they work great. And the payments are there the next day, good system

They only think I don't like is always changing the password.

The next day payments, that's what I like.

Our representives take a very hands on approach to making sure what we have requested is achieved in the best possible way with efficiency and follow up. Greg responds to all of our inquiries with tenacity when needed and he pulls the right company resources together to find and solve any problems or technological challenges quickly.

There are very few things that we dislike about EPX. At times, the turnaround time for larger orders seemed to take longer than we had hoped. When we did inquire our representative Greg was on top of things right away with no questions asked.

EPX for payment processing with the Ingenico terminals has been a seamless solution. Their support in conjunction with our EHR vendor and our application analysts has overcome many challenges to help us meet aggressive timelines with solutions that no other clients had yet to complete.

We really enjoyed how quickly it was to get our system up and running. Converting over from an existing processor can be troublesome at times, but the equipment arrived and EPX integrates with our software vendors which made the switch much easier. Chip credit card processing times at our point of sale are just about as quick as they were with the swipe method.

We're still a bit early in the transition, so it is hard to say if there is anything that substantially wrong. We did have the wrong limit configured for our processing but Charles, who set up our account, fixed it within an hour for us. We are still waiting for our first monthly statement to see how it accurate it was with the estimate during the sales relationship.

We converted over to a more secure payment processing system

EPX is very help, quick to respond, and provides great partnership

Fraud Protection is something I believe we could work toward improving on both sides

Be able to provide a trustworthy gateway payment resource to our customers.

Any issue I have come across, even if it is not EPX's issue, have been resolved to my satisfaction.

There is nothing I can state negatively about EPX. I have not used their software in a few years but was part of the initial setup.

Just this week we had an issue with accepting credit card payments. The issue was actually with another vendor. Greg coordinated three different business, Amano, PSX & Acceo to get the issue resolved.

EPX is easy to use, flexible, and cost effective. We switched to EPX from from Payment Vision when we deployed online loan payments and decided we could also use their admin interface for our Call Center and Collections. The application is so easy to use training is a snap. We saved a lot in settlement by switching, plus assure only debit cards or ACH are used for loan payments for compliance purposes.

No dislikes to report. While nothing is perfect, there have been no issues that were not quickly resolved.

Get started today.

Gave us th ability to accepted loan payments from any FI as ACH or Debit card. We are also planning to deploy PayPage to collect registrations from non-members.

The monthly status reports provided are personalized and outstanding. It provides a snapshot of changes that may require further follow-up. The EPX team has made themselves available in a timely manner for anything that we need to address.

Nothing comes to mind. EPX is generally solid all around.

Put them to the test.

Downgrades including EIRFs. Helped to maximize our run rates.

EPX cares about our business, and goes the extra mile to work with us to help find ways to solve our opportunities. Their integration team is always very quick to respond to requests. They are willing to spend time with us when we need it. They may not always have exactly what we ask for, but they always help us find a way to solve for what we need.

We don't have any issues with EPX, everything works fine. Additional functionality would always be nice, e.g. allowing us to limit payment options.

If you have minimal needs, and know exactly what you want, there are probably multiple companies that can help you.

If you need a partner that can work with you, provide you direction, and help you get started, EPX is a great partner for that.

We are providing a payment service for multiple clients, and EPX has helped us to have a single efficient process for all clients, while still enabling unique features for each of our clients.

The reports are detailed and the representative are very responsive and helpful.

Searching a wider date range takes time to load

Reporting and support from the EPX team is great

It helps greatly with reconciliations.

The level of support and industry knowledge.

We have not found anything we dislike about EPX.

ACH processing